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Found 613 courses and diplomas
Classroom
Consumer Protection in Air Transport
Providing a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable.
Virtual classroom
SGHA and SLA Essentials
Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document
Classroom
NOTAM Origination for Airports
Providing the necessary understanding of AIS and the detailed knowledge needed to take the role of NOTAM initiator, effectively and safely, meeting the expectations of regulators
Classroom
Repricing Exchanges and Reissues
Learn how to apply correct ticketing rules and perform complex transactions such as revalidating, exchanging or reissuing tickets without errors.
Virtual classroom
Airline Business Diversification: Generating Ancillary Revenues
Learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue.
Self-study
Airline Customer Service course
Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
- English
- 中文
Self-study
Cargo Supply Chain and Transport Modes course
Improve your knowledge regarding supply chain management, logistics and different modes of transport.
- English
- 中文
Classroom
Project Management Essentials
This course will teach you the fundamentals of project management.
Virtual classroom
Customer Service: An Aviation Perspective
Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective
Classroom
ONE Record Standard
Dive into the transformative world of ONE Record with our carefully designed course, aimed at innovating air cargo data systems.
Classroom
Airline Industry Data Model (AIDM) Methodology and Tool
Areviewof the Airline Industry Data Model (AIDM) rationale, concepts, structure andmethodology
Virtual classroom
ACC3/RA3/KC3 Cargo Security Manager
Prepare your organization for participation in the ACC3/RA3/KC Security Validation.
Virtual classroom
CEIV Fresh Refresher course for Key Personnel
Define quality and risk management systems around the transport, handling and manipulation of time and temperature-sensitive perishable shipments in the air freight industry
Classroom
Perishable Cargo Logistics Management
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization
E-LEARNING
IATA - Embry-Riddle Logistics and Supply Chain Management Certificate
This certificate program addresses topics such as basic cargo procedures, loading, sourcing, procurement, packaging, and distribution.
