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Found 613 courses and diplomas
Customer Service: An Aviation Perspective
Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective
Airline Industry Data Model (AIDM) Methodology and Tool
Learn Airline Industry Data Model (AIDM) rationale, concepts, structure and methodology.
Safety Risk Management
Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage.
CEIV Fresh Refresher course for Key Personnel
Define quality and risk management systems around the transport, handling and manipulation of time and temperature-sensitive perishable shipments in the air freight industry
IATA - Embry-Riddle Logistics and Supply Chain Management Certificate
This certificate program addresses topics such as basic cargo procedures, loading, sourcing, procurement, packaging, and distribution.
Security Management System (SeMS) Introductory
The initial benchmark to embark on the journey towards IATA SeMS Certification.
Assisting Travelers with Special Needs
Identify customers who may have special travel needs and require non-emergency special services, support or accommodation from suppliers
Selling Security to C-Suite Board Level
This course supports you in the identification, delivery and follow-up principles that support Board level governance.
Public Policy and Regulation for Civil Aviation - Carleton University
The Public Policy and Regulation for Civil Aviation course is about regulatory governance in civil aviation.
Just Culture in Civil Aviation
In aviation safety is paramount and Just Culture plays a vital role in achieving a positive Safety Culture by fostering an environment where employees can report mistakes and near-misses without fear of punishment
Safety Management System (SMS) Recurrent
Step-by-step guidance to assess the effectiveness and efficiency of the processes and activities implemented under the SMS
CAA Management and Oversight – Part 2
This is the second part of the of the Regulatory and Operational Management of the CAA course, which will allow you to develop a complete knowledge of the system and its key aspects.
Introduction to Loss Prevention and Crime Reduction
Explores loss prevention and crime reduction strategies within the aviation industry and learn the techniques that are available to you when detecting and mitigating organizational loss and crime.
Procurement and Contracts Management
Learn how to properly manage and control the procurement process with your suppliers.
Data Protection – Key Principles and International Framework
Identify solutions to keep your clients happy, their data safe and avoid sanctions
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