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Found 613 courses and diplomas
Classroom
Customer Service: An Aviation Perspective
Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective
Virtual classroom
Airline Industry Data Model (AIDM) Methodology and Tool
Learn Airline Industry Data Model (AIDM) rationale, concepts, structure and methodology.
Virtual classroom
Safety Risk Management
Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage.
Virtual classroom
Air Cargo Customer Service
Help your business to develop its customer service program to the highest level Learn about customer needs and demands, the ethics of customer service, and customer contact techniques to help your business to develop its customer service program to the highest level.
Classroom
Passenger Assessment and Travel Document Checks
Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling.
Virtual classroom
Air Cargo Competitor Analysis and Market Research
Learn about the factors that impact performance in the industry, how to make effective decision through the interpretation of market research and analysis, and how to help your company improve its market share
Self-study
Fundamental Skills in Journey Pricing and Ticketing
Learn the language of fare construction and fare rules so you provide your customers with the best advice and the lowest fare for their air itinerary.
Diploma
Travel and Tourism Consultant Diploma (self-study)
Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options.
Classroom
ACC3 Aviation Security Independent Validator
Get the required training for EU regulation 1998/2015 and position yourself to become an accredited EU Aviation Security Validator by an EU member state.
Classroom
AVSEC Background Vetting and Insider Threat Mitigation
Based on recommendations from the ICAO Universal Security Audit Program and the IATA Security Manual, this course helps you develop an employee background vetting program that fits the context of your company.
Classroom
Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers
Implement quality management, improve customer service and safety: for Civil Aviation Authorities and Air Navigation Service Providers.
Virtual classroom
Air Cargo Fundamentals
Acquire basic understanding of the terms, equipment, documents and procedures used in the global air cargo industry
Classroom
Digital Identity and Biometrics Fundamentals
Learn about the main models, forms and features of digitalidentity and biometrics that are essential for implementing Digital Identityand biometric solutions in passenger facilitation
Classroom
Safety Management Systems (SMS) for Airports
Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
Classroom
Monitoring and Controlling Multiple Projects
This course will equip you with tools and methodology you can easily apply when taking on multiple projects, programs, and portfolios.
