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​Developing professionals for tomorrow's air transport industry

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Found 613 courses and diplomas

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Safety Performance Indicators

Learn the foundations of Safety Performance Indicators (SPIs), and how to practically develop them, integration of safety objectives, SPIs and safety performance targets.

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Safety Risk Management

Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage.

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Flight Operations Management - Introduction

Align your flight operations with regulatory requirements and learn how to manage recruitment and training.

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Data Science for Decision Making in Aviation

Be equipped with data analytics tools that will allow you to shift from number crunching to financial analytics and forecasting

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SGHA for Line Maintenance

Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.

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Baggage Claims and Proration

Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.

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Aviation Law and Regulations

An overview of all relevant aspects of aviation law and regulation required in the airline industry and its partners/counterparts

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Project Management Essentials

Learn how to apply essential project management concepts, how to deal with changes and challenges, and the impact of your decisions based on project outcomes.

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Customer Service: An Aviation Perspective

Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective

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Airline Industry Data Model (AIDM) Methodology and Tool

Learn Airline Industry Data Model (AIDM) rationale, concepts, structure and methodology.

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CEIV Fresh Refresher course for Key Personnel

Define quality and risk management systems around the transport, handling and manipulation of time and temperature-sensitive perishable shipments in the air freight industry

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Passenger Handling Supervision

Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards

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Airport Route Development and Commercial Management

Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities.

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Operational Risk Management (ORM) for CAAs and ANSPs

Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process.

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Introduction to Security Intelligence Analysis

Learn about security intelligence analysis, how to integrate intelligence reports into your decision-making process and learn how to use bias identification, mind-mapping, creative thinking and conceptual models in security analysis to establish ethical intelligence feeds.