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Found 613 courses and diplomas
Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention
Advanced, in-depth knowledge of Frequent Flyer Programs (FFPs), Customer Experience, Loyalty Management strategies, Fraud Management, skills, development tools and latest trends
Document Control Systems
This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.
Safety Management Systems (SMS) - Train the Trainer
Learn how to train to improve performance, introduce safer operations, and reduce costs in your airline while ensuring compliance with ICAO SMS requirements.
Passenger Fares and Ticketing - Basic
Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible.
Airline Business Diversification: Generating Ancillary Revenues
Learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue.
Passenger Data Exchange Programs (API/PNR)
Working from the API-PNR Toolkit, the practical exercises in this course will help you understand the steps to building a data program in alignment with international standards.
Ramp Incident / Accident Investigation
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Passenger Proration - Fundamentals
Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization.
Air Cargo for Pharma Shippers
Learn how air cargo transport is regulated, the role of key stakeholders, and how Good Distribution Practices (GDP) are implemented beyond compliance.
A-CDM in Airport and Ground Operations
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations
Airside Safety Management & Compliance
This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).
Aviation Fuel Hedging: Strategies for Cost Management and Risk Mitigation
Equip yourself with the knowledge, tools, and skills to navigate fuel price volatility with confidence.
International Negotiation Skills
Enhance your negotiation skills in the global aviation industry with IATA’s International Negotiation Skills course
Safety Management System (SMS) for Ground Operations
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
ONE Record Standard
Dive into the transformative world of ONE Record with our carefully designed course, aimed at innovating air cargo data systems.
