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Developing professionals for tomorrow's air transport industry
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Found 591 courses and diplomas
Classroom
Passenger Assessment and Travel Document Checks
Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling.
Virtual classroom
Passenger Data Exchange Programs (API/PNR)
Working from the API-PNR Toolkit, the practical exercises in this course will help you understand the steps to building a data program in alignment with international standards.
Classroom
Passenger Data Exchange Programs (API/PNR)
Working from the API-PNR Toolkit, the practical exercises in this course will help you understand the steps to building a data program in alignment with international standards.
Diploma
Passenger Experience Excellence Diploma
Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.
Classroom
Passenger Experience Service Design - Advanced
Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.
Classroom
Passenger Facilitation
Systems, tools, policies, and collaboration among multiple stakeholders necessary for achieving coherent and efficient aviation facilitation.
Classroom
Passenger Fares and Ticketing - Advanced
Master steps and checks in normal fare construction of a single pricing unit as well as for contiguous pricing units.
Virtual classroom
Passenger Fares and Ticketing - Advanced
Learn how to price complexed itineraries with surface sectors and how to determine different types of combinations: single vs. multiple pricing units with possible end-on and side-trips.
Virtual classroom
Passenger Fares and Ticketing - Basic
Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data
Classroom
Passenger Fares and Ticketing - Basic
Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible.
Virtual classroom
Passenger Fares and Ticketing - Intermediate
Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions.
Classroom
Passenger Fares and Ticketing - Intermediate
Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions.
Self-study
Passenger Ground Services for the Leadership & Management Training Program
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Classroom
Passenger Handling Supervision
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
Classroom
Passenger Interline Accounting and Control
Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions.
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