Quality Management (QMS) for Airlines (LIVE virtual classroom)

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VIRTUAL CLASSROOM

We also offer this course in-person at our Training Centers. Browse the CLASSROOM schedule to register

Did you know that in the past 5 years, 708 participants from 85 countries have taken this course with IATA?

About the course

4-day (12 hours) LIVE virtual classroom course

IATA Quality Management (QMS) for Airlines  aviation training course

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course is focused on QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Download the Outline

Course code: TALP-05-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 12 hours to complete and be held over 4 consecutive days.
  • There will be 1 live interactive virtual classroom session per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

  • Participants should have prior knowledge of basic quality concepts.
  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session Americas (IATA)
20 - 23 May, 2024
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201087
English
USD 1,330
USD 1,710
Regular
USD 1,900

1 daily LIVE session:
10:00-13:00 Miami/Montreal
16:00-19:00 Geneva/Paris
18:00-21:00 Dubai
14:00-17:00 UTC
Please note that these timings may be subject to change.

Wait List
Class full

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session Asia (IATA)
12 - 15 August, 2024
Register before Jul 22, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 29 Jul
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201240
English
USD 1,230
USD 1,610
Regular
USD 1,800

1 daily LIVE session:
13:00-16:00 Beijing/Singapore
9:00-12:00 Dubai
6:00-9:00 Geneva/Paris
5:00-8:00 UTC
Please note that these timings may be subject to change.

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session Americas (IATA)
16 - 19 September, 2024
Register before Jun 16, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 02 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201088
English
USD 1,064
USD 1,368
Regular
USD 1,520

What you will learn

Upon completion of this course you will be able to:

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities

Course content

The key topics that are covered during this course include:

  • Quality Culture and how it affects your organization
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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