Quality Management (QMS) for Airlines (LIVE virtual classroom)

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VIRTUAL CLASSROOM

You can also take this course in-person, in a classroom: GO TO THE CLASSROOM OPTION

Did you know that in the past 5 years, 963 participants from 92 countries have taken this course with IATA?

About the course

4-day (20 hours) LIVE virtual classroom course

IATA Quality Management (QMS) for Airlines  aviation training course

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course is focused on QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Download the Outline

Course code: TALP-05-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 20 hours to complete and be held over 4 consecutive days.
  • There will be 1 live interactive virtual classroom session per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

  • Participants should have prior knowledge of basic quality concepts.
  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session EMEA (IATA)
30 January - 2 February, 2023
Register before 09 Jan, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 16 Jan
All prices are before tax and include applicable discounts.
Class no: 172925
English
USD 1,132
USD 1,492
Regular
USD 1,660
Register
Seats selling fast

5 additional classes are scheduled

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session Asia (IATA)
6 - 9 March, 2023
Register before 13 Feb, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 20 Feb
All prices are before tax and include applicable discounts.
Class no: 172715
English
USD 1,132
USD 1,492
Regular
USD 1,660

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session Americas (IATA)
24 - 27 April, 2023
Register before 22 Jan, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 10 Apr
All prices are before tax and include applicable discounts.
Class no: 172387
English
USD 986
USD 1,274
Regular
USD 1,408

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session Asia (IATA)
29 May - 1 June, 2023
Register before 26 Feb, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 15 May
All prices are before tax and include applicable discounts.
Class no: 172716
English
USD 986
USD 1,274
Regular
USD 1,408

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session Americas (IATA)
28 - 31 August, 2023
Register before 28 May, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 14 Aug
All prices are before tax and include applicable discounts.
Class no: 172388
English
USD 986
USD 1,274
Regular
USD 1,408

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session Asia (IATA)
25 - 28 September, 2023
Register before 25 Jun, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 11 Sep
All prices are before tax and include applicable discounts.
Class no: 172717
English
USD 986
USD 1,274
Regular
USD 1,408

What you will learn

Upon completion of this course you will be able to:

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities

Course content

The key topics that are covered during this course include:

  • Quality Culture and how it affects your organization
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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