Quality Management (QMS) for Airlines (LIVE virtual classroom)

You can also take this course in-person, in a classroom:

Did you know that in the past 5 years, 963 participants from 92 countries have taken this course with IATA?

About the course

4-day (20 hours) LIVE virtual classroom course

IATA Quality Management (QMS) for Airlines  aviation training course

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course is focused on QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Download the Outline

Course code: TALP-05-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 20 hours to complete and be held over 4 consecutive days.
  • There will be 1 live interactive virtual classroom session per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

  • Participants should have prior knowledge of basic quality concepts.
  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session Americas (IATA)
22 - 25 August, 2022
Register before 01 Aug, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 08 Aug
All prices are before tax and include applicable discounts.
Class no: 163892
English
USD 1,132
USD 1,492
Regular
USD 1,660

Virtual Classroom Training Information

1 daily LIVE session:
09:00-12:00 Miami/Montreal
15:00-18:00 Geneva/Paris
17:00-20:00 Dubai
13:00-16:00 UTC

Register
Seats selling fast

2 additional classes are scheduled

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Virtual Session Asia (IATA)
26 - 29 September, 2022
Register before 05 Sep, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 12 Sep
All prices are before tax and include applicable discounts.
Class no: 149264
English
USD 1,132
USD 1,492
Regular
USD 1,660

Virtual Classroom Training Information

1 daily LIVE session:
14:00-17:00 Beijing/Singapore
10:00-13:00 Dubai
8:00-11:00 Geneva/Paris
6:00-9:00 UTC

Quality Management (QMS) for Airlines (LIVE virtual classroom)

Turkey, Istanbul (TKAA-RTP)
7 - 10 November, 2022
Please register by 16 Oct
All prices are before tax and include applicable discounts.
Class no: 155895
English
USD 1,232
USD 1,592
Regular
USD 1,760

This class is offered in cooperation with Turkish Airlines Aviation Academy. The regional price applies to residents of Turkey.

Register on TAA website

For information and to register, please contact:

Turkish Airlines Aviation Academy
Ataturk Airport; Gate B 34149 Yesilkoy
Istanbul, Turkey
E-mail: tkaaiatatrainings@thy.com
Phone: +90 (212) 463 63 63 - 12360 - 14257 - 13101

Benefit from the Early Bird discount of 20% if you register 3 months prior to the course start date or USD100 if you register 3 weeks prior to the course start date.

1 daily LIVE session:
14:00-17:00 Singapore/Beijing
02:00-05:00 Miami/Montreal
08:00-11:00 Geneva/Paris
06:00-09:00 UTC

What you will learn

Upon completion of this course you will be able to:

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities

Course content

The key topics that are covered during this course include:

  • Quality Culture and how it affects your organization
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Integrated Risk Management (IRM) Diploma

Through four courses, review IRM skills and theory to manage the multiple risks that affect aviation organizations and the industry.

  • English
  • Español

Airline Quality Management Diploma

Learn how to design and implement a QMS that includes a document control system and internal audit processes.

  • English
  • Español

Need Help?

We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies help page for complete information.