Quality Management (QMS) for Airlines (Virtual Classroom)


About

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course is focused on QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Download the Outline

Course code: TALP-05-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 20 hours to complete and be held over 4 consecutive days.
  • There will be 1 live interactive virtual classroom session per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training

Prerequisites

  • Participants should have prior knowledge of basic quality concepts
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session Asia (IATA)
6 - 9 October, 2020
All prices are before tax. Class no: 128718 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Virtual Classroom Training Information

<One session daily:

07:00-10:00 UTC

09:00-12:00 Geneva

11:00-14:00 Dubai

15:00-18:00 Singapore>

Wait List
Class full

9 additional classes are scheduled

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session EMEA (IATA)
3 - 6 November, 2020
Register before 13 Oct, 2020 for a USD100 discount
Please register by 29 Sep
All prices are before tax. Class no: 134657 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session Asia (IATA)
13 - 16 April, 2021
Register before 13 Jan, 2021 for a 20% discount
Please register by 30 Mar
All prices are before tax. Class no: 130460 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session Americas (IATA)
27 - 30 April, 2021
Register before 27 Jan, 2021 for a 20% discount
Please register by 13 Apr
All prices are before tax. Class no: 130430 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session EMEA (IATA)
21 - 24 June, 2021
Register before 23 Mar, 2021 for a 20% discount
Please register by 07 Jun
All prices are before tax. Class no: 130512 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session Asia (IATA)
20 - 23 July, 2021
Register before 21 Apr, 2021 for a 20% discount
Please register by 06 Jul
All prices are before tax. Class no: 130469 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session Americas (IATA)
24 - 27 August, 2021
Register before 26 May, 2021 for a 20% discount
Please register by 10 Aug
All prices are before tax. Class no: 130439 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session Asia (IATA)
5 - 8 October, 2021
Register before 07 Jul, 2021 for a 20% discount
Please register by 21 Sep
All prices are before tax. Class no: 130474 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session Americas (IATA)
26 - 29 October, 2021
Register before 28 Jul, 2021 for a 20% discount
Please register by 12 Oct
All prices are before tax. Class no: 130446 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session EMEA (IATA)
1 - 4 November, 2021
Register before 03 Aug, 2021 for a 20% discount
Please register by 18 Oct
All prices are before tax. Class no: 130521 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

What you will learn

Upon completion of this course you will be able to:

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities

Course content

  • Quality Culture and how it affects your organization
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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