Quality Management (QMS) for Airlines (Virtual Classroom)

These topics and more are covered in greater detail in the following traditional classroom course:


Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course is focused on QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Course code: TALP-05-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 20 hours to complete and be held over 4 consecutive days.
  • There will be 1 live interactive virtual classroom session per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training


  • Participants should have prior knowledge of basic quality concepts
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session Americas (IATA)
25 - 28 August, 2020
Register before 04 Aug, 2020 for a USD100 discount
Please register by 11 Aug
All prices are before tax. Class no: 129836 English
Dev. Nations
USD 1,232
USD 1,592
USD 1,760

<One session daily:

14:00-17:00 UTC

Seattle 07:00-10:00

Montreal 10:00-13:00

London 15:00-18:00>

1 additional classes are scheduled

Quality Management (QMS) for Airlines (Virtual Classroom)

Virtual Session Asia (IATA)
6 - 9 October, 2020
Register before 08 Jul, 2020 for a 20% discount
Please register by 22 Sep
All prices are before tax. Class no: 128718 English
Dev. Nations
USD 1,232
USD 1,592
USD 1,760

<One session daily:

07:00-10:00 UTC

09:00-12:00 Geneva

11:00-14:00 Dubai

15:00-18:00 Singapore>

What you will learn

Upon completion of this course you will be able to:

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities

Course content

  • Quality Culture and how it affects your organization
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

Download the Outline

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Need Help?

We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies help page for complete information.