Effective Communication Skills (Classroom, 3 days)


In this 3-day course you will learn that communication is an essential skill for conducting business, especially in the international context of aviation. Intercultural competence has been shown to increase organisational success. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences and explore different methods of communication. It will teach you how to transfer information clearly and succinctly according to the needs of your audience.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-09

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Effective Communication Skills (Classroom, 3 days)

Canada, Montreal (IATA, ACCET Accredited)
3 - 5 June, 2020
Register before 13 May, 2020 for a USD100 discount
Please register by 13 May
All prices are before tax. Class no: 110381 English
Dev. Nations
USD 1,540
USD 1,980
USD 2,200


The IATA Training Center in Montreal is ACCET Accredited

The Canadian authorities have announced that starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Find out here.

To apply simply click here (a CAD 7 fee applies) for your upcoming trip.

Please note that travelers or arrangers are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

Seats selling fast

2 additional classes are scheduled

Effective Communication Skills (Classroom, 3 days)

France, Paris (IATA)
1 - 3 July, 2020
Register before 10 Jun, 2020 for a USD100 discount
Please register by 10 Jun
All prices are before tax. Class no: 110379 English
Dev. Nations
USD 1,540
USD 1,980
USD 2,200

Effective Communication Skills (Classroom, 3 days)

Singapore, Singapore (IATA)
9 - 11 September, 2020
Register before 11 Jun, 2020 for a 20% discount
Please register by 19 Aug
All prices are before tax. Class no: 110380 English
Dev. Nations
USD 1,540
USD 1,980
USD 2,200

What you will learn

Upon completion of this course you will be able to:

  • Communicate effectively in a multicultural environment
  • Actively listen and observe others
  • Increase self-awareness of how you communicate and are perceived by others
  • Enhance your communication message to colleagues and team members
  • Ensure feedback is given effectively and with confidence
  • Get the best from meetings and influence others to reach consensus

Course content

  • Active listening
  • Self-awareness
  • Your social style
  • Cultural differences and communication
  • Constructive feedback

Download the Outline


  • Exercises
  • Presentations
  • Discussions

Who should attend

This course is recommended for:

  • Professionals of all levels who want to enhance their communication skills and maximize their performance.

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Need Help?

We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies help page for complete information.