Leadership & Management Diploma Program

About

A self-study option for world-class leadership and management training

Enhance your critical business knowledge and skills through this highly-acclaimed training program that combines one IATA Self-study course, chosen from the Elective course list found under the "Requirements and Registration" tab, with 10 Harvard ManageMentor© (HMM) modules.

Harvard ManageMentor© (HMM) is the premier on-demand learning and performance support resource for leadership and management skills development. Fueled by the latest in thinking and proven practices from Harvard Business Publishing's world-class experts, this training program delivers critical leadership and management skills when you need them most. HMM includes 18 modules that incorporate state-of-the-art, media-rich content spanning a full scope of essential management topics, enhancing aviation and travel industry professional training.

Diploma code: DIPL-40

What you will learn

Aviation and travel industry training through IATA

IATA self-study courses require between 40 and 120 hours of study to be completed within 12 months from the purchase date (enrollment validity), depending on the course. After the enrollment validity expires, you will not have access to the course content and will not be able to take the exam. You will be granted two free attempts to pass a final exam within the enrollment period.

Management skills through HMM modules:

Each HMM© self-study module requires approximately 2-4 hours of study. Access to the HMM© platform is valid for 6 months (enrollment validity) from the date access is provided, with exams administered online.

Download the Outline

Who should attend

  • Anyone wishing to pursue a management career in the air transport or travel and tourism industry
  • Anyone wishing to upgrade their leadership and management skills

Additional information

A certificate of completion will be available for download once the completion criteria are met.

To claim your Leadership & Management Diploma, you must successfully complete both the eligible IATA course and the minimum 10 HMM modules. You may study as many additional HMM modules as you wish.

Requirements and registration

To earn the Leadership & Management Diploma, select one IATA Self-study course from the list of Electives below, which includes access to 18 modules on the HMM© platform.

To complete the diploma you will be required to complete 10 HMM© modules of your choice.

    Leading Yourself

  1. Career Management
  2. Ethics at Work
  3. Leading Others

  4. Coaching
  5. Diversity
  6. Feedback Essentials
  7. Global Collaboration
  8. Leading People
  9. Performance Appraisal
  10. Retaining Employees
  11. Team Creation
  12. Team Management
  13. Leading the Business

  14. Budgeting
  15. Business Plan Development
  16. Customer Focus
  17. Decision Making
  18. Innovation and Creativity
  19. Process Improvement
  20. Strategic Thinking

Elective courses

Air Cargo Advanced Marketing for the Leadership & Management Training Program

Review cargo rates and charges, construction and combination rates, and completing air waybills with IATA and Harvard ManageMentor leading to the Diploma in Leadership & Management.

  • English
  • Course

Airline Cabin Crew Training for the Leadership & Management Training Program

Take this first step to becoming an airline cabin crew member while developing your people and business management skills.

  • English
  • Course

Airline Customer Service for the Leadership & Management Training Program

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

  • English
  • Course

Airline Marketing for the Leadership & Management Training Program

Stay ahead of the competition by understanding and applying sound marketing principles.

  • English
  • Course

Airline Revenue Management for the Leadership & Management Training Program

Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.

  • English
  • Course

Airport Operations Fundamentals for the Leadership & Management Training Program

Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed

  • English
  • Course

Airport Ramp Services for the Leadership & Management Training Program

Improve your understanding of ground service tasks and procedures, including safety and security measures.

  • English
  • Course

Air Transport Fundamentals for the Leadership & Management Training Program

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

  • English
  • Course

Aviation Security Awareness for the Leadership & Management Training Program

This course introduces you to the security measures and regulations you need to know to work responsibly in the industry.

  • English
  • Course

Cargo Introductory Course for the Leadership & Management Training Program

Learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more.

  • English
  • Course

Dangerous Goods Regulations (DGR) Category 3 for the Leadership & Management Training Program

This course fulfills ICAO and IATA training requirements and qualifies you to handle and process dangerous goods for carriage of by air for a 24-month period.

  • English
  • Course

Foundation in Travel and Tourism with Amadeus for the Leadership & Management Training Program

Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor.

  • English
  • Course

Foundation in Travel and Tourism with Galileo for the Leadership & Management Training Program

Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor.

  • English
  • Course

Foundation in Travel and Tourism with Sabre for the Leadership & Management Training Program

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional.

  • English
  • Course

Ground Operations Management for the Leadership & Management Training Program

Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling.

  • English
  • Course

Introduction to the Airline Industry for the Leadership & Management Training Program

Start with the essentials. Learn everything you need to know to launch a career in the airline industry.

  • English
  • Course

Passenger Ground Services for the Leadership & Management Training Program

Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

  • English
  • Course

Travel and Tourism Consultant for the Leadership & Management Diploma

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options

  • English
  • Course

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