Root Cause Analysis (Classroom, 5 days)


About

Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem-solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALS-42

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • Participants should have prior knowledge of Operational Safety
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Root Cause Analysis (Classroom, 5 days)

India, Delhi (AMA-RTP)
1 - 5 June, 2020
Please register by 11 May
All prices are before tax. Class no: 124498 English
Dev. Nations
USD 2,170
Member
USD 2,790
Regular
USD 3,100

This class is offered in cooperation with Bird Academy.

Register on Bird Academy website

For registration and payment information please contact:

Mr. Agarwal or Vineetha
E-mail: roa@bird.in or vgr@bird.in

4 additional classes are scheduled

Root Cause Analysis (Classroom, 5 days)

Switzerland, Geneva (IATA)
12 - 16 October, 2020
Register before 14 Jul, 2020 for a 20% discount
Please register by 20 Sep
All prices are before tax. Class no: 110229 English
Dev. Nations
USD 2,170
Member
USD 2,790
Regular
USD 3,100

Root Cause Analysis (Classroom, 5 days)

Oman, Muscat (OAMC-RTP)
18 October, 2020
Please register by 27 Sep
All prices are before tax. Class no: 126760 English
Dev. Nations
USD 2,170
Member
USD 2,790
Regular
USD 3,100

This course is offered in cooperation with Oman Airports.

For information and to register, please contact:

Ahmed Almaqbali
Learning & Development Centre
Oman Airports
Muscat International Airport
Tel: +968-2435-2006
E-mail: ahmed.almaqbali@omanairports.com

OR

Samiha Al-Shibani
Learning & Development Centre
Oman Airports
Muscat International Airport
Tel: +968-2435-2047
E-mail: samiha.alshibani@omanairports.com

Root Cause Analysis (Classroom, 5 days)

Canada, Montreal (IATA, ACCET Accredited)
19 - 23 October, 2020
Register before 21 Jul, 2020 for a 20% discount
Please register by 28 Sep
All prices are before tax. Class no: 124200 English
Dev. Nations
USD 2,170
Member
USD 2,790
Regular
USD 3,100

Accett

The IATA Training Center in Montreal is ACCET Accredited


The Canadian authorities have announced that starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Find out here.

To apply simply click here (a CAD 7 fee applies) for your upcoming trip.

Please note that travelers or arrangers are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

Root Cause Analysis (Classroom, 5 days)

Singapore, Singapore (IATA)
19 - 23 October, 2020
Register before 21 Jul, 2020 for a 20% discount
Please register by 27 Sep
All prices are before tax. Class no: 110231 English
Dev. Nations
USD 2,170
Member
USD 2,790
Regular
USD 3,100
Register
Seats selling fast

What you will learn

On completion of this course you will be able to:

  • Describe the principles of root cause analysis
  • Explain the objectives of root cause analysis as a procedure to find and evaluate the causes of problems
  • Summarize the root cause requirements under ICAO, FAA, EASA and IATA
  • Describe the problem solving process
  • Use problem cause data collection tools
  • Apply root cause analysis tools
  • Develop efficient corrective action plans
  • Describe the IOSA/ISAGO requirements to complete corrective action records

Course content

  • International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
  • Common root cause analysis errors
  • Problem solving process
    • Defining the problem
    • Problem definition tools
    • Problem cause data collection tools
    • Root cause analysis cycle
  • Root cause identification tools
    • Five “why’s”
    • Cause and effect diagram (or the fishbone diagram)
    • Fault tree analysis
  • Key steps to conducting an effective root cause analysis
  • Corrective action
    • Corrective action plan development
    • Corrective action plan follow-up
    • IOSA and ISAGO Corrective Action Record requirements

Download the Outline

Who should attend

This course is recommended for:

  • Airline and ground service providers
    • Safety and quality managers
    • Operations supervisors and personnel
    • Occurrence investigators

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participant obtaining a grade of 90% or higher.

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