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Found 624 courses and diplomas
Classroom
Airline Industry Data Model (AIDM) Methodology and Tool
Areviewof the Airline Industry Data Model (AIDM) rationale, concepts, structure andmethodology
Virtual classroom
ACC3/RA3/KC3 Cargo Security Manager
Prepare your organization for participation in the ACC3/RA3/KC Security Validation.
Classroom
Human Factors in Ground Operations
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Virtual classroom
Legal and Financial Issues for Air Navigation Service Providers
Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services.
Classroom
Lithium Battery Logistics Safety Management
Explore IATA’s Lithium Battery Safety Regulations (LBSR) and learn how to use the CEIV Lithium Battery audit checklist to ensure the safe transportation and handling of lithium batteries
Classroom
Consumer Protection in Air Transport
Providing a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable.
Classroom
Cargo Airline Customer Service
An introduction to the fundamental elements of customer service and how they can be applied in any organization
Classroom
Cargo Business Intelligence (BI) and Competition Analysis
Learn about factors that impact performance in the industry, effective decision-making using market research and analysis to increase market share
Virtual classroom
SGHA and SLA Essentials
Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document
Classroom
Business Aviation Handling and Fixed-Base Operations, FBO
Learn best practices in commercial airline ground operations to build a profitable business model.
Classroom
Repricing Exchanges and Reissues
Learn how to apply correct ticketing rules and perform complex transactions such as revalidating, exchanging or reissuing tickets without errors.
Self-study
Cargo Supply Chain and Transport Modes course
Improve your knowledge regarding supply chain management, logistics and different modes of transport.
- English
- 中文
Classroom
Airline Partnerships: Legal and Commercial Considerations
Learn how airline partnerships work and how cooperative agreements shape operations, connectivity, and the passenger experience.
Virtual classroom
Flight Operations Management - Introduction
Align your flight operations with regulatory requirements and learn how to manage recruitment and training.
Virtual classroom
CEIV Fresh Refresher course for Key Personnel
Define quality and risk management systems around the transport, handling and manipulation of time and temperature-sensitive perishable shipments in the air freight industry
