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Found 628 courses and diplomas
Infectious Substances Transport
In accordance with Division 6.2 – Category A and B requirements, this course will keep you compliant with regulations for shipping infectious substances, such as those used in medical research and diagnostic fields.
Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships
Learn the skills and common practices in the air transport industry that will enable you to build, analyse and implement effective cooperative strategies
Security Audit and Quality Control
Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments.
SGHA Version 2023 & SLA Refresher
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template
European Union (EU) Aviation Law
Gain up-to-date knowledge of the particularities, requirements and challenges faced by airlines operating to, from or within the European Union (EU).
Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention
Unlock the potential of your frequent flyer promotions with tools to measure its contribution, outline areas for improvement and promote it within your organization and to your customers.
Document Control Systems
This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.
Safety Management Systems (SMS) - Train the Trainer
Learn how to train to improve performance, introduce safer operations, and reduce costs in your airline while ensuring compliance with ICAO SMS requirements.
Passenger Fares and Ticketing - Basic
Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data
Air Cargo Customer Service
Help your business to develop its customer service program to the highest level Learn about customer needs and demands, the ethics of customer service, and customer contact techniques to help your business to develop its customer service program to the highest level.
Aviation Law and Regulations
An overview of all relevant aspects of aviation law and regulation required in the airline industry and its partners/counterparts
Aviation Fuel Hedging: Strategies for Cost Management and Risk Mitigation
Equip yourself with the knowledge, tools, and skills to navigate fuel price volatility with confidence.
Passenger Fares and Ticketing - Advanced
Master steps and checks in normal fare construction of a single pricing unit as well as for contiguous pricing units.
Passenger Proration - Advanced
Assess your entitlement in accordance with the Multilateral Proration Agreements-Passenger (MPA-P).
Air Cargo Law and Convention
Improve your knowledge of international air cargo law conventions and recommended practices to better serve your organization and clients.
