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​Developing professionals for tomorrow's air transport industry

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Found 628 courses and diplomas

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Aviation Compliance Monitoring and Quality Integration

Learn to integrate aviation compliance monitoring into your airline’s Quality Management System with IATA’s interactive training course.

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Airline Partnerships: Legal and Commercial Considerations

Learn how airline partnerships work and how cooperative agreements shape operations, connectivity, and the passenger experience.

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Project Management Essentials

Learn how to apply essential project management concepts, how to deal with changes and challenges, and the impact of your decisions based on project outcomes.

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Customer Service: An Aviation Perspective

Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective

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Airline Industry Data Model (AIDM) Methodology and Tool

Learn Airline Industry Data Model (AIDM) rationale, concepts, structure and methodology.

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Flight Operations Management - Introduction

Align your flight operations with regulatory requirements and learn how to manage recruitment and training.

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CEIV Fresh Refresher course for Key Personnel

Define quality and risk management systems around the transport, handling and manipulation of time and temperature-sensitive perishable shipments in the air freight industry

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Just Culture in Civil Aviation

In aviation safety is paramount and Just Culture plays a vital role in achieving a positive Safety Culture by fostering an environment where employees can report mistakes and near-misses without fear of punishment

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Human Factors in Ground Operations

Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

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IGOM Implementation and Standardized Procedures

Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)

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Lithium Battery Logistics Safety Management

Explore IATA’s Lithium Battery Safety Regulations (LBSR) and learn how to use the CEIV Lithium Battery audit checklist to ensure the safe transportation and handling of lithium batteries

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Consumer Protection in Air Transport

Providing a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable.

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Cargo Business Intelligence (BI) and Competition Analysis

Learn about factors that impact performance in the industry, effective decision-making using market research and analysis to increase market share

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Selling Sustainable Travel Workshop: Tools and techniques for travel organizations

Assess environmental, social and economic impacts of your products and services and clarify customers’ questions about sustainability

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Data Science for Decision Making in Aviation

Be equipped with data analytics tools that will allow you to shift from number crunching to financial analytics and forecasting