Our operations, quality and audit training delivers the skills and information you need to stay on top of international regulatory requirements.

This growing collection of courses covers the most recent trends for ensuring top-quality operations and is taught by experienced industry practitioners.

Using an engaging, interactive approach to learning, our courses combine lectures, technology, and hands-on exercises to quickly transfer the tools you need.

Search courses and diplomas

Found 46 courses and diplomas

Introduction to Flight Operations Management (Classroom, 5 days)

Align your flight operations with regulatory requirements and learn how to manage recruitment and training.

  • English
  • Course

IOSA Airline Auditor – Flight Operations (FLT) Discipline (Classroom, 3 days)

Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs)

  • English
  • Course

IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (Classroom, 2 days)

Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist.

  • English
  • Course

IOSA Airline Auditor Training (Classroom)

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13

  • English
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IOSA Auditor Training (Classroom, 5 days)

Learn about the IOSA documentation system, typical organizational structure of airlines, audit procedures, and techniques to be applied by an IOSA auditor.

  • English
  • Course

ISAGO Auditor CBT - Load Control (LOD) - E-learning - English

Learn how to implement best practices in auditing ground operations within the scope of ISAGO

  • English
  • Course

ISAGO Auditor CBT - Organization and Management (ORM) - E-learning - English

Learn how to implement best practices in auditing ground operations within the scope of ISAGO

  • English
  • Course

ISAGO Auditor CBT – Aircraft Ground Movement (AGM) - E-learning - English

Learn how to implement best practices in auditing ground operations within the scope of ISAGO

  • English
  • Course

ISAGO Auditor CBT – Aircraft Handling and Loading (HDL) - E-learning - English

Learn how to implement best practices in auditing ground operations within the scope of ISAGO

  • English
  • Course

ISAGO Auditor CBT – Cargo and Mail Handling (CGM) - E-learning - English

Learn how to implement best practices in auditing ground operations within the scope of ISAGO

  • English
  • Course

ISAGO Auditor CBT – Passenger and Baggage Handling (PAB) - E-learning - English

Learn how to implement best practices in auditing ground operations within the scope of ISAGO

  • English
  • Course

ISAGO for Auditors (Classroom, 4 days)

A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.

  • English
  • Course

Lean - Six Sigma in Aviation (Classroom, 5 days)

This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company.

  • English
  • Course

Managing Across Cultures - University of Geneva (Classroom, 3 days)

Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice.

  • English
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One ID Awareness Workshop (Classroom, 3 days)

The One ID Awareness Workshop delivers theoretical and practical knowledge on how to plan for a One ID aligned passenger journey, for stakeholders who are embarking on One ID initiatives.

  • English
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Passenger Experience Service Design - Advanced (Classroom, 3 days)

Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.

  • English
  • Course

Passenger Processing Design and Implementation (Classroom, 2 days)

Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations

  • English
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Project Management - University of Geneva

Learn how to develop a project management plan, define scope, and determine project requirements.

  • English
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Quality Management (QMS) for Airlines (Classroom, 4 days)

This course provides an introduction to QMS components and objectives that you can establish within your operations.

  • English
  • Course

Quality Management Systems (QMS) Awareness (Classroom, 2 days)

Learn the Quality Management Systems (QMS) essentials that will help to ensure your organization is committed to complying to regulations and satisfying the customer's requirements.

  • English
  • Course

Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)

An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers

  • English
  • Course

Security Audit and Quality Control (Classroom, 5 days)

Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments.

  • English
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