Our operations, quality and audit training delivers the skills and information you need to stay on top of international regulatory requirements.

This growing collection of courses covers the most recent trends for ensuring top-quality operations and is taught by experienced industry practitioners.

Using an engaging, interactive approach to learning, our courses combine lectures, technology, and hands-on exercises to quickly transfer the tools you need.

Search courses and diplomas

Found 33 courses and diplomas

ISAGO Auditor CBT – Cargo and Mail Handling (CGM) - E-learning - English

Learn how to implement best practices in auditing ground operations within the scope of ISAGO

  • English
  • Course

ISAGO Auditor CBT – Passenger and Baggage Handling (PAB) - E-learning - English

Learn how to implement best practices in auditing ground operations within the scope of ISAGO

  • English
  • Course

ISAGO for Auditors (Classroom, 4 days)

A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.

  • English
  • Course

Passenger Experience Service Design - Advanced (Classroom, 3 days)

Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.

  • English
  • Course

Passenger Processing Design and Implementation (Classroom, 2 days)

Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations

  • English
  • Course

Quality Management (QMS) for Airlines (Classroom, 4 days)

This course provides an introduction to QMS components and objectives that you can establish within your operations.

  • English
  • Course

Quality Management Systems (QMS) Awareness (Classroom, 2 days)

Learn the Quality Management Systems (QMS) essentials that will help to ensure your organization is committed to complying to regulations and satisfying the customer's requirements.

  • English
  • Course

Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)

An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers

  • English
  • Course

Security Audit and Quality Control (Classroom, 5 days)

Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments.

  • English
  • Course