My Training Account
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Our courses are taught by experienced industry practitioners, providing best practices and skills to help you overcome the increasing competition in the airport market.
Found 44 courses and diplomas
Classroom
Aviation Security Train the Trainer
Learn how to design lesson plans and instructional aids based on performance objectives. Gain practical experience by preparing and presenting short lessons during class.
- English
- Italiano
Classroom
AVSEC Background Vetting and Insider Threat Mitigation
Based on recommendations from the ICAO Universal Security Audit Program and the IATA Security Manual, this course helps you develop an employee background vetting program that fits the context of your company.
Classroom
Baggage Handling Services and Systems
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
Virtual classroom
Behavioral Analysis and Predictive Screening Strategies
Explore the role of human factors in security screening and learn how to utilize behavioral analysis strategies.
Classroom
Digital Identity and Biometrics Fundamentals
Learn about the main models, forms and features of digitalidentity and biometrics that are essential for implementing Digital Identityand biometric solutions in passenger facilitation
Classroom
Emergency Planning and Response for Airports and GSPs with ERP Simulation
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Classroom
Enhancing Customer Experience Through Data and Insights
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty
Classroom
Family Assistance for Airline ERP and Crisis Management Teams
Learn to integrate Family Assistance into aviation emergency plans with IATA’s course on regulations, compliance, and compassionate crisis response.
Diploma
Ground Operations Diploma
Advance your career in ground handling with the IATA Ground Operations Diploma. Gain practical skills in managing airside and landside operations, station performance, safety, and service quality.
Virtual classroom
NOTAM Origination for Airports
Providing the necessary understanding of AIS and the detailed knowledge needed to take the role of NOTAM initiator, effectively and safely, meeting the expectations of regulators
Diploma
Passenger Experience Excellence Diploma
Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.
Classroom
Passenger Processing Design and Implementation
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations
Virtual classroom
Passenger Experience Service Design Fundamentals
Understand the design thinking process and show you how to apply "human-centered design" techniques in combination with analytical research of customers
Classroom
Safety Management Systems (SMS) for Airports
Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
