Air Cargo Business Development Diploma


The air cargo business is facing an unprecedented and volatile environment, and the theories and models that guided decision making in the past no longer provide all the answers. This virtual diploma gives in-depth exploration of the fundamentals and foundation of air cargo business management strategy, skills and development tools, and will equip you with critical competencies to succeed in an ever-changing global air cargo business environment. Through lectures and interactive exercises you will gain a comprehensive and practical insight into advanced air cargo business development. You will make executive-level decisions as part of the innovative learning methodology, drawing on your experience and knowledge acquired during the diploma program to achieve the desired business objectives.

Download the Outline

Course code: DIPL-118

What you will learn

Upon completion of this diploma you will be able to:

  • Recognize the current developments in air cargo markets
  • Discuss successful strategies in crises and recovery periods
  • Utilize important air cargo documents including Air Waybill
  • Sell and establish long-term relationships
  • Discuss the delicate balance between demand and supply for effective management of revenue and contribution
  • Relate the obligations and rights of a claimant

Key Topics

  • Air cargo business and industry terms
  • Stakeholders: shippers, forwarders, consignees
  • Introduction and overview of the air cargo market (incl. COVID-19) developments
  • Key forces affecting competition within the industry
  • Demand/capacity forecasting and handling of overbookings
  • Basic principles of air cargo customer service

Who should attend

  • New entrants to the air cargo industry
  • Employees from other areas to be deployed in air cargo sales or operations
  • Junior agents, interns, counter clerks, operations personnel
  • Cargo agents/Forwarder staff


Choose how you would like to purchase the diploma:

  1. Purchase the full diploma package at a reduced price.
  2. Purchase the courses individually by clicking on each course listed under the required and elective courses below.

How to obtain your diploma

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

  1. Complete all 9 courses that make up the diploma within 1 year.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

Purchase the full diploma package

Take advantage of the diploma discount when you purchase the diploma in a single transaction.

9 LIVE virtual classroom courses

Dev. Nations Member Regular
USD 2,699 USD 3,599 USD 3,999

Once payment has been received in full, you will be able to find your courses in your IATA Training account and receive your invoice.


Purchase the required courses individually

To receive the diploma candidates must complete

  • 9 Required courses

Required courses

Air Cargo Business Strategy and Planning (LIVE virtual classroom)

Find new managerial perspectives and create strategic pillars, develop encouraging business strategies and materialize plans with accuracy, while working towards a common stakeholder strategic goal.

  • English
  • Course

Air Cargo Competitor Analysis and Market Research (LIVE virtual classroom)

Learn about the factors that impact performance in the industry, how to make effective decision through the interpretation of market research and analysis, and how to help your company improve its market share

  • English
  • Course

Air Cargo Customer Service (LIVE virtual classroom)

Help your business to develop its customer service program to the highest level

  • English
  • Course

Air Cargo Fundamentals (LIVE virtual classroom)

Acquire basic understanding of the terms, equipment, documents and procedures used in the global air cargo industry

  • English
  • Course

Air Cargo Marketing and Product Strategy (LIVE virtual classroom)

The air cargo marketing and product management is a unique virtual course that will provide you a wide range of tools and techniques to develop a strategic marketing plan in a competitive air cargo industry

  • English
  • Course

Air Cargo Revenue Optimization (LIVE virtual classroom)

Learn the fundamental air cargo revenue management procedures and optimization skills.

  • English
  • Course

Air Cargo Route Profitability (LIVE virtual classroom)

Make rapid decisions on whether to alter, supplement or exclude routes from your air cargo network or schedule for profitability

  • English
  • Course

Air Cargo Sales (LIVE virtual classroom)

Develop a strategic sales plan in a competitive air cargo industry and learn how to benchmark a company’s sales plan

  • English
  • Course

Cargo Business Foundation (LIVE virtual classroom)

Explore air cargo strategies, sales, market and competitor analysis especially in demanding times and help your company to tackle the current challenges

  • English
  • Course

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