Air Cargo Business Development Diploma

9 courses to be completed in 1 year

The air cargo business is facing an unprecedented and volatile environment, and the theories and models that guided decision making in the past no longer provide all the answers. This virtual diploma gives in-depth exploration of the fundamentals and foundation of air cargo business management strategy, skills and development tools, and will equip you with critical competencies to succeed in an ever-changing global air cargo business environment. Through lectures and interactive exercises you will gain a comprehensive and practical insight into advanced air cargo business development. You will make executive-level decisions as part of the innovative learning methodology, drawing on your experience and knowledge acquired during the diploma program to achieve the desired business objectives.

Upon completion of this diploma you will be able to:

• Recognize the current developments in air cargo markets
• Discuss successful strategies in crises and recovery periods
• Utilize important air cargo documents including Air Waybill
• Sell and establish long-term relationships
• Discuss the delicate balance between demand and supply for effective management of revenue and contribution
• Relate the obligations and rights of a claimant

Key Topics

• Air cargo business and industry terms
• Stakeholders: shippers, forwarders, consignees
• Introduction and overview of the air cargo market (incl. COVID-19) developments
• Key forces affecting competition within the industry
• Demand/capacity forecasting and handling of overbookings
• Basic principles of air cargo customer service

• New entrants to the air cargo industry
• Employees from other areas to be deployed in air cargo sales or operations
• Junior agents, interns, counter clerks, operations personnel
• Cargo agents/Forwarder staff

Choose how you would like to purchase the diploma:

1. Purchase the full diploma package at a reduced price.
2. Purchase the courses individually by clicking on each course listed under the required and elective courses below.

How to obtain your diploma

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

1. Complete all 9 courses that make up the diploma within 1 year.
2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
3. IATA Training will issue your diploma upon verification of your eligibility.

Purchase the full diploma package

Take advantage of the diploma discount when you purchase the diploma in a single transaction.

9 LIVE virtual classroom courses

• Air Cargo Business Strategy and Planning
• Air Cargo Competitor Analysis and Market Research
• Air Cargo Customer Service
• Air Cargo Fundamentals
• Air Cargo Marketing and Product Strategy
• Air Cargo Revenue Optimization
• Air Cargo Route Profitability
• Air Cargo Sales
• Cargo Business Foundation

Once payment has been received in full, you will be able to find your courses in your IATA Training account and receive your invoice.

Purchase the required courses individually