General Management Diploma

About

The IATA General Management Diploma provides industry professionals with a first class general management education without interrupting their careers. The program is designed to balance theory and practical application, being aware of the need for today’s managers and business leaders to develop and implement efficient operational solutions, while simultaneously ensuring the strategic renewal of their organizations. The diploma gives you the possibility to map your competency development from over 30 IATA general management courses in human capital, strategy, project management, and other important areas.

DIPL-56

What you will learn


Upon completion of this diploma you will be able to:

  • Develop and explore your management skills on various management topics
  • Define your leadership style and identify the remaining leadership styles
  • Explain the complexity of an organization and its various needs and challanges
  • Facilitate presentations and course instructions actively and be able to evaluate its effectiveness
  • Apply project management skills to your current projects
  • Create a personal development plan for further learning and development

Download the Outline

Key Topics

  • Management
  • Communication
  • Facilitation skills
  • Project Management
  • People skills

Who should attend

  • Managers
  • HR professionals
  • Team leaders
  • Aviation professionals

Requirements and registration

Candidates must complete 4 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 4 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

Elective courses

Air Transportation Management (Classroom, 3 days)

Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career.

  • English
  • Español
  • Français
  • Course

Change Management (Classroom, 3 days)

Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.

  • English
  • Course

Enterprise Risk Management for Aviation (Classroom, 4 days)

Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.

  • English
  • Course

Customer Service (Classroom, 3 days)

Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty.

  • English
  • Español
  • Français
  • Course

Effective Communication Skills (Classroom, 3 days)

Improve your communication and presentation skills in a multicultural environment.

  • English
  • Español
  • Français
  • Course

Human Resources Management (Classroom, 5 days)

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

  • English
  • Course

Instructional Design (Classroom, 3 days)

Systematically design, develop, implement, and evaluate training using an instructional design model.

  • English
  • Course

Instructional Techniques (Classroom, 3 days)

This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course.

  • English
  • Español
  • Français
  • Course

International Negotiation Skills (Classroom, 3 days)

Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating.

  • English
  • Course

Leadership Development and Succession Planning (Classroom, 3 days)

Lead talent development and plan the succession for the sustainability of your organization.

  • English
  • Course

Lean - Six Sigma in Aviation (Classroom, 5 days)

This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company.

  • English
  • Course

Management of Training (Classroom, 5 days)

Position training at the heart of organizational growth and improvement.

  • English
  • Course

Managing Across Cultures (Classroom, 3 days)

Polish your skills and understand cultural awareness and communication as a service provider.

  • English
  • Course

Managing People and Teams (Classroom, 3 days)

Improve your effectiveness as a manager to create and strengthen a team, understand different behavioral characteristics, set clear expectations.

  • English
  • Course

Managing People Performance (Classroom, 3 days)

Gain the knowledge needed to bring out the best in the people you manage

  • English
  • Español
  • Course

Monitoring and Controlling Multiple Projects, 30 PDUs (Classroom, 5 days)

This course will equip you with tools and methodology you can easily apply when taking on multiple projects, programs, and portfolios.

  • English
  • Course

Procurement and Contracts Management (30 PDUs, classroom, 5 days)

Learn how to properly manage and control the procurement process with your suppliers.

  • English
  • Course

Project Management - Advanced (18 PDUs, Classroom, 3 days)

Further develop your project planning skills and acquire practical techniques to deal with real projects.

  • English
  • Course

Project Management Essentials (30 PDUs, classroom, 5 days)

This course will teach you the fundamentals of project management.

  • English
  • Course

Training Needs Assessment (Classroom, 3 days)

Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.

  • English
  • Español
  • Course

Train the Trainer (Classroom, 3 days)

Build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event.

  • English
  • Español
  • Français
  • Course

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