My Training Account
The airline industry is becoming increasingly complex with new commercial opportunities and challenges stemming from systems and technologies, evolving customer profile and preferences, increasing competition and new business models, progression of digital and analytical capabilities, shifting macro and regional variabilities, growing middle class and rising propensity for travel.
IATA Training utilizes industry-leading training to forge a strong performance for the industry. In addition to face-to-face sessions, the training courses are available as cost-effective LIVE virtual classroom courses or e-learning. Our course participants range from airline and airport veterans, to newcomers to the aviation eco-system as well as aspiring future aviation business leaders.
Found 138 courses and diplomas
E-LEARNING
Diversity and Inclusion
Understand the importance of diversity and inclusion and the economic and intangible benefits of an inclusive corporate culture
Classroom
Effective Communication Skills
Improve your communication and presentation skills in a multicultural environment.
- Français
- English
- Español
Virtual classroom
Effective Communication Skills
Improve your understanding of cross-cultural differences and explore different methods of communication.
Virtual classroom
Enterprise Risk Management for Aviation
Lead your organization in the transition from operational safety risk assessment to a fully integrated risk management using Integrated Risk Management (IRM) methodology.
Classroom
Enterprise Risk Management for Aviation
Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.
Classroom
Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention
Unlock the potential of your frequent flyer promotions with tools to measure its contribution, outline areas for improvement and promote it within your organization and to your customers.
Virtual classroom
Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention
Advanced, in-depth knowledge of Frequent Flyer Programs (FFPs), Customer Experience, Loyalty Management strategies, Fraud Management, skills, development tools and latest trends
Diploma
General Aviation Management Diploma
Advance your aviation career with the IATA General Aviation Management Diploma. Gain practical and strategic management skills without interrupting your professional journey.
Diploma
Ground Operations Diploma
Advance your career in ground handling with the IATA Ground Operations Diploma. Gain practical skills in managing airside and landside operations, station performance, safety, and service quality.
Classroom
Human Resources Management
Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.
