My Training Account
The airline industry is becoming increasingly complex with new commercial opportunities and challenges stemming from systems and technologies, evolving customer profile and preferences, increasing competition and new business models, progression of digital and analytical capabilities, shifting macro and regional variabilities, growing middle class and rising propensity for travel.
IATA Training utilizes industry-leading training to forge a strong performance for the industry. In addition to face-to-face sessions, the training courses are available as cost-effective LIVE virtual classroom courses or e-learning. Our course participants range from airline and airport veterans, to newcomers to the aviation eco-system as well as aspiring future aviation business leaders.
Found 68 courses and diplomas
Diploma
Airline Sales Maximization Diploma
Achieve commercial objectives and stay competitive. Learn to gain market share, increase product awareness, and sustain growth.
E-LEARNING
Cabin Crew – Leveraging Professional Skills (e-learning)
Cabin Crew - find out which tools and techniques you need to enter the job market, how to gain confidence and achieve your goals
Virtual classroom
Change Management with Interactive Simulation - University of St Gallen (LIVE virtual classroom)
Using a change management simulation, learn through serious play, how to effectively lead and manage important organizational changes through proven methodology and experiential exercises
Diploma
Commercial Management in Aviation Diploma
Designed for operations and other non-commercial professionals in the aviation industry. It focuses on building awareness and skills for understanding how and why airlines make commercial decisions and how such decisions impact operational quality and performance of an airline.
Classroom
Consumer Protection in Air Transport (classroom)
This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable.
Virtual classroom
Customer Service: An Aviation Perspective (LIVE virtual classroom)
Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective
Classroom
Customer Service: An Aviation Perspective (classroom)
Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective
Classroom
Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (classroom)
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry.
Virtual classroom
Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (LIVE virtual classroom)
Learn the skills and common practices in the air transport industry that will enable you to build, analyse and implement effective cooperative strategies
Virtual classroom
Design a Sustainability Strategy - Advanced (LIVE virtual classroom)
This course is designed to empower you to design your own sustainability strategy that is aligned with your corporate strategy and supported by a well-thought-out plan.
