​Industry case studies, challenging simulation programs and hands-on, practical training will help you maximize your potential as a manager across all areas of an airline.

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Found 46 courses and diplomas

Airline Management Diploma

Gain the skills to anticipate, respond, and adapt to the demands of a changing industry.

  • English
  • Español
  • Français
  • Pусский
  • Diploma

Airline Sales and Key Account Management (Classroom, 4 days)

Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.

  • English
  • Course

Airport Slot Coordination: Policy and Implementation (Classroom, 3 days)

Develop a better and balanced understanding of the challenges that the aviation industry faces as a result of insufficient airport infrastructure across all regions of the world.

  • English
  • Course

Ancillary Revenue Strategies (Classroom, 4 days)

Learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue.

  • English
  • Course

Business Ethics (Classroom, 3 days)

Gain a broad understanding of business ethics concepts and learn how to apply an ethical code of practice within your organization to influence behavior and contribute to bottom line performance.

  • English
  • Course

Consumer Protection in Air Transport (Classroom, 3 days)

This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable.

  • English
  • Course

Customer Service (Classroom, 3 days)

Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty.

  • English
  • Español
  • Français
  • Course

Customer Service: An Aviation Perspective (Classroom, 3 days)

Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective

  • English
  • Course

Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (Classroom, 3 days)

Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry.

  • English
  • Course

Digitalization – Reshaping the Corporate Learning Landscape (Classroom, 3 days)

Analyze the evolution of digital technologies and discuss how the adoption of a digital way of learning impacts organizational culture

  • English
  • Course