Presentations from the World Financial Symposium & World Passenger Symposium, Istanbul, Türkiye, 5-6 November 2025.
Wednesday 5 November Presentations & Videos
Opening Plenary
| presentation / Video title | speakers |
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Welcome to the World Financial and World Passenger Symposiums (video) |
Sandrine Le Borgne, Senior Vice President, Corporate Services & CFO, IATA |
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Welcome to Istanbul (video) |
Ahmet Bolat, Chairman of the Board of Directors and Executive Committee, Turkish Airlines |
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IATA Industry Economic Outlook (pdf) IATA Industry Economic Outlook (video) |
Andrew Matters, Director Sustainability and Economics, IATA |
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Nick Careen, Senior Vice President Operations, Safety and Security, IATA |
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Gary Liu, CEO, Antom, Ant International |
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Moderator: Yanik Hoyles, Director Distribution, IATA Speakers: Keith Wallis, Managing Director Customer Digital and Distribution, Air Canada, and member of the Distribution Advisory Council Kerem Kiziltunc, CIO, Turkish Airlines and Chair of the Digital Transformation Advisory Council. Rami El Samra, VP Business Support, Emirates Airlines and Chair of the Travel Standards Board |
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Moderator: Sandrine Le Borgne, SVP Corporate Services & CFO, IATA Speakers: Tamur Goudarzi Pour, EVP Strategy and Member of the Executive Committee, Lufthansa Group Okan Bas, SVP Finance, Turkish Airlines David Cunningham, Head of Strategy & Partnerships for Digital Assets Treasury and Trade Solutions, CITI |
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Moderator: Yanik Hoyles, Director Distribution, IATA Speakers: Murat Seker, Chief Financial Officer, Turkish Airlines Ahmet Olmustur, Chief Commercial Officer, Turkish Airlines Kerem Kiziltunc, Chief Information Technology Officer, Turkish Airlines |
Track 1: Offers & Orders in the making
| presentation / Video title | speakers |
|---|---|
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The industry status on the journey to Modern Airline Retailing (pdf) The industry status on the journey to Modern Airline Retailing (video) |
Amit Khandelwal, SVP Revenue Optimization – Technology, Distribution & Order Management, Emirates and Chair of the IATA Distribution Advisory Council Yanik Hoyles, Director Distribution, IATA |
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Airline Case Study: Realizing Modern Retailing with Offers & Orders (pdf) Airline Case Study: Realizing Modern Retailing with Offers & Orders (video) |
Sam Gilliland, CEO, Accelya Julio Toro, CTIO, Copa Ramesh Anantharaman, Divisional SVP Revenue Management & Business Effectiveness, flydubai Gianni Cataldo, CPO, Accelya Mark Wong, Director Distribution Strategy, American Airlines |
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Beyond the Slide Deck: How IT Vendors Are Delivering Legacy-Free Solutions (pdf) Beyond the Slide Deck: How IT Vendors Are Delivering Legacy-Free Solutions (video) |
Sebastien Touraine, Head IATA Airline Commercial Systems, IATA |
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Beyond the Slide Deck. Part 1: Living in an Offer and Orderd World (pdf) Beyond the Slide Deck: Part 1: Living in an Offer & Order World (video) |
Charles Ruesch, Senior Director, Offer & Order Transformation, FLYR |
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Beyond the Slide Deck: Part 2:Transforming Turkish Airline Systems (pdf) Beyond the Slide Deck: Part 2: Transforming Turkish Airlines Systems (video) |
Serdar Gürbüz, General Manager, Turkish Technology |
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Beyond the Slide Deck. Part 3: Top 5 Shifts Shaping the Future of Airline Retailing (pdf) Beyond the Slide Deck. Part 3: Top 5 Shifts Shaping the Future of Airline Retailing (video) |
Surain Adyanthaya, President Global Industries, PROS |
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Unlocking Value: The Distribution Value Chain’s Shift to Offers and Orders (video) |
Moderator: Shaunelle Harris Drake, Head Implementation, Distribution, IATA Speakers: Ian Fette, VP Engineering, Travel, Navan Marcus Eklund, Global Managing Director, FCM Travel Michael Ilhe, VP Product Management, Expedia Group |
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Inside the Transformation: A CEO and CCO talk tech, truths and takeoff with Offers and Orders (pdf) Inside the Transformation: A CEO and CCO talk tech, truths and takeoff with Offers and Orders (video) |
Roshan Mendis, CCO Travel Solution, Sabre Jiri Marek, CEO, Air Serbia |
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Maher Koubaa, EVP Managing Director EMEA, Amadeus Antti Tolvanen, SVP Network & Revenue Management, Finnair |
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Vendor CEO case study: Realizing Modern Retailing with Offers & Orders (pdf) Vendor CEO case study: Realizing Modern Retailing with Offers & Orders (video) |
Somit Goyal ,CEO, IBS Software |
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C-Level Perspectives: Leading the Airline Transformation to Offers and Orders (video) |
Moderator: Yanik Hoyles, Director Distribution, IATA Speakers: Ahmet Olmustur, Chief Commercial Officer, Turkish Airlines Michael Doersam, Chief Financial and Group Services Officer, Emirates Group Tamur Goudarzi Pour, EVP Strategy and Member of Exec Committee, Lufthansa Group |
Track 2: Payment & Finance to Order!
| presentation / Video title | speakers |
|---|---|
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Payment is transforming! (video) |
Keith Wallis, Managing Director Customer Digital and Distribution, Air Canada, and member of the Distribution Advisory Council |
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Understanding Airlines and Their Customer’s Payment Pain Points (pdf) Understanding Airlines and Their Customer’s Payment Pain Points (video) |
Moderator: Christophe Kato, Head Payment Services, IATA Speakers: Usha Varadarajan, VP Group Payments & Services, Emirates - PSF WG Chair Charlotta Frohm, Business Developer Customer Payment Solutions, SAS - PSF WG member Ersin Deniz, Vice President Treasury, Turkish Airlines |
| Payments in Aviation: Stuck in the Past While the World Moves On (video) |
Pascal Burg, Director, Edgar Dunn & Company Thierry Stucker, Director, IATA |
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From Friction To Flight: Simplifying Airline Payments (pdf) From Friction To Flight: Simplifying Airline Payments (video) |
Rachelle Lim, General manager, Antom EMEA |
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The case for Digital Euro (pdf) The case for Digital Euro (video) |
Eric Tak, Head of the Product Proposition Division in the Digital Euro Directorate, European Central Bank |
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Shaping the Future of Payments through Global Standards (pdf) Shaping the Future of Payments through Global Standards (video) |
Jean-Philippe Joliveau, Nexi Group, Chairman nexo standards |
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How do we move forward together: the Payment Provider view (video) |
Moderator: Kai Schilb, Head of Payments, Lufthansa Group Speakers: William Pershke, VP Airline Consulting, Elavon Jacqueline Ulrich, SVP Global Travel Partners & Product Strategy, Nuvei Damian Alonso, SVP, Head of Product & Partnerships, OutPayce Thomas Helldorff, VP Airlines, Travel & Hospitality, WorldPay |
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How do we move forward together: the Card Scheme view (video) |
Moderator: Pascal Burg, Director, Edgar Dunn & Company Speakers: Omokehinde Adebanjo, SVP EEMEA Merchants, Mastercard Mandy Lamb, Senior Vice President, Value-Added Services, Visa |
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What do corporate clients need in an Offers and Orders-driven airline ecosystem? (pdf) What do corporate clients need in an Offers and Orders-driven airline ecosystem? (video) |
Moderator: Philippe Truchet, Head Payment Strategy and Adoption, IATA Speakers: Heinz Leonard Hornsby, Travel & Travel Technology Manager, Deloitte Hoy Chin Yeoh, Director Industry Financial Services, IATA |
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Jason Byrne, Head Payment Solutions, IATA |
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Module wrap-up of the day (video) |
Keith Wallis, Managing Director Customer Digital and Distribution, Air Canada, and member of the Distribution Advisory Council |
Track 3: Improving Customer Experience with Digital Identity & Orders
| presentation / Video title | speakers |
|---|---|
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Always through the lens of the Customer: What else does the GPS tell us? Are we listening to the customer? Harry Grewal, IATA (pdf) / Harry Grewal, IATA (video) Tannie Kwong, Cathay Pacific (pdf) Patrick Sgueglia, Turkish Technology (pdf) |
Moderator: Harry Grewal, Director Airports & Customer experience, IATA Speakers: Tannie Kwong, Head of Customer Support, Cathay Pacific Patrick Sgueglia, Senior Product Manager, Airport Experience, Standards & Industry Solutions, Lufthansa Utku Demiryakan, Accessibility Specialist, Turkish Technology Rick Nagy, Principal Product Manager, Alaska Airlines |
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Enhancing passenger admissibility into countries by leveraging digitalization and fostering collaborative efforts Linda Ristagno, IATA (pdf) Francois Laurelle, Border & Coast Guard Agency (pdf) Caroline Bibi, Lufthansa (pdf) |
Moderator: Linda Ristagno, Assistant Director, External Affairs, IATA Speakers: Francois Laurelle, Director of ETIAS Central Unit Division, Frontex European, Border & Coast Guard Agency Caroline Bibi, Reservation IT Development, Lufthansa Michael Schriek, Deputy Head of Unit at Bundesverwaltungsamt, Government of Germany |
Thursday 6 November Presentations & Videos
Track 1: Offers & Orders in the making
| presentation / video title | speakers |
|---|---|
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Airline Systems Modularity in Action with Offers & Orders (pdf) Airline Systems Modularity in Action with Offers & Orders (video) |
Oleg Kit, Senior Manager Airline Retailing, IATA |
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IT Vendor Modularity in Action using legacy-free Offers & Orders (pdf) IT Vendor Modularity in Action using legacy-free Offers & Orders (video) |
Moderator: Speakers: Russell Potter, Senior Director, Head of Global Sales Engineering, Sabre Atanas Popov, Application Manager, Lufthansa Systems Eric Silva, Product Manager Flights Enterprise & Cloud, Google Flights Preston Clark, Director of Business Development, CellPoint Digital |
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Airline case study - Future of Interlining with Offers & Orders (pdf) Airline case study - Future of Interlining with Offers & Orders (video) |
Oliver Ahad, Head of Offer and Order Solutions, British Airways Mark Wong, Director Distribution Strategy, American Airlines |
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Airline case study - Our journey Moving to Offers and Orders (pdf) Airline case study - Our journey Moving to Offers and Orders (video) |
Iris Taguet, Modern Airline Retailing Program Director, Air France/KLM |
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Legacy is our common enemy: key process simplifications identified (pdf) |
Moderator: Valerie Courtas, Senior Manager Airline Retailing, IATA Speakers: Oliver Ahad, Head of Offer and Order Solutions, British Airways Kiran Deshpande, Enterprise Architecture, United Airlines Heba Maged, Senior Manager Revenue Optimisation, Emirates Vanessa Manriquez, CORE Process Manager, Lufthansa Group |
| Different Roads, Same Destination: Modern Airline Retailing (video) |
Moderator: Shaunelle Harris Drake, Head Implementation, Distribution, IATA Speakers: Mohammed Ahteshamuddin, SVP Digital & Information Technology, flydubai Iris Taguet, Modern Airline Retailing Program Director, Air France/KLM |
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Airline Case Study: A Show case of a legacy –free capability with Offers & Orders (pdf) Airline Case Study: A Show case of a legacy –free capability with Offers & Orders (video) |
Emre Erden, Leader, Alternative Sales Channel, Pegasus Ilker Duzgoren, Business Development Manager, Hitit |
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The future of search (video) |
Moderator: Olivier Hours, Head Distribution Strategy, IATA Speakers: Sebastien Texier, Co-CEO, Jinko, Paul Butcher, Senior Director Air Product, Trip.com Myra Fulton, VP of Engineering, Skyscanner Rujith De Silva, Engineering Lead, Google Flight Searc |
| John H. Palomino, Senior Vice President, Core Systems, Product Planning and Development, BCD Travel | |
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IATA Standards in action (video) |
Moderator: Ionut Badea, Head Industry Architecture & Standards, IATA Speakers: Jost Daft, Head of Order Transformation, Lufthansa Group Rania Chehade, Director Distribution Platform, Air Canada |
Track 2: Payment & Finance to Order!
| presentation / video title | speakers |
|---|---|
| Module opening (video) | Dr. Murat Şeker, Chief Financial Officer, Turkish Airlines and Chairman of the Industry Financial Advisory Council |
| Financial Management transformation in support of airline commercial strategies implementation (video) |
Moderator: Manal Al Taher, Manager, Financial and Distribution Services, IATA Speaker: Christine Rovelli, Chief Revenue Officer, Finnair |
| Practical implications of Financial Management transformation (video) |
Moderator: Kathryn Little, Manager, Distribution Certification & Compliance, IATA Speaker: Myriam Burget, Head Revenue Accounting, SWISS International Airlines |
| Impact on corporate finance and reporting frameworks (video) |
Moderator: Kathryn Little, Manager, Distribution Certification & Compliance, IATA Speaker: Myriam Burget, Head Revenue Accounting, SWISS International Airlines Dr. Stefanie Kramer, Head of Accounting, SWISS International Airlines |
| Industry Financial Services outlook (video) |
Moderator: Andrei Grintchenko, Head Industry Architecture and Standards Speakers: Shelly Younger, Director, Industry Relationships & Airline Retail Strategy, ARC Hoy Chin Yeoh, Director Industry Financial Services, IATA Thomas Gregorson, Chief Strategy Officer, ATPCO Rukhsana Pawane, VP Revenue Services and Assurance, Emirates Lindborg Laura, Head of Order & Payment Management, Finnair |
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Beyond theory and concepts - Order Accounting in action! (pdf) Beyond theory and concepts - Order Accounting in action! (video) |
Moderator: Daniel Friedli, CEO, Travel in Motion Speakers: Yoshishige Kurashina, Manager, Revenue Accounting, All Nippon Airways Conor McLaughlin, Director Product Management, OpenJaw Technologies Pascal Grebe, Head of Product Development, Lufthansa Systems |
| Who is ready to support the industry and help to move it forward? (video) |
Moderator: Joachim Zintl, Senior Advisor, Travel in Motion Speakers: Sebastian Holfert, Senior Product Owner, Lufthansa Systems Li Yong, Overseas Business Department, Accounting Centre of China Aviation Stephane Lecourtois, Director Airline Solutions, Order, Amadeus Philip Fernandes, Senior Vice President, Product Management, Accelya Burcu Toker, Consultant, Hitit |
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Retailing Order to Cash - Offer Management to Order Accounting Sam Chamberlain, FLYR (pdf) Simon Lescarcelle-Evin, SAP (pdf) Retailing Order to Cash - Offer Management to Order Accounting (video) |
Moderator: Moeed Ahmed Baig, Finance Consulting and Architecture, IBM Speakers: Sam Chamberlain, Chief Product Officer, FLYR Simon Lescarcelle-Evin, Global Head Travel and Transportation Service, SAP |
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Moderator: Olena Vasylchenko, Director Industry Architecture and Global Standards, IATA Speakers: Arina Soloveva, Manager, Revenue Management, Offer Technology Planning, Air Canada and Vice Chair of Airline Product Management group Myriam Burget, Head Revenue Accounting, SWISS International Airlines and Chair of Settlement and Accounting Standards Board |
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Module closing and wrap-up (video) |
Manal Al-Taher, Manager Financial and Distribution Services, IATA |
Track 3: Improving Customer Experience with Digital Identity & Orders
| presentation / video title | speakers |
|---|---|
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Look out: Digital Identity is here to stay! David Hojenberg, Scandinavian Airlines (pdf) Anthony Carmoy, Ministère de l’Intérieur (ANTS) (pdf) Anthony Kemp, Air New Zealand (pdf) Hakan Sögüt, Turkish Airlines (pdf) Martin Thomas, IAG (pdf) Massimiliano Pennone, Presidenza del Consiglio dei Ministri (pdf) |
Moderator: David Hojenberg, IT Solutions Architect, Scandinavian Airlines Speakers: Anthony Carmoy, Technical Director of France Identité, Ministère de l’Intérieur (ANTS) Anthony Kemp, Sr. Manager, Customer Identity & Cyber, Air New Zealand Hakan Sögüt, Group Director Customer Solutions, Turkish Airlines Martin Thomas, AI and Innovation Portfolio Manager, IAG Massimiliano Pennone, Department for Policies of Persons with Disabilities Italian Government – Presidenza del Consiglio dei Ministri |
| Showcase from SITA on digital identity implementation (pdf) |
Andy Smith, Director of Industry and Innovation, SITA |
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Bringing it to life! Youn Kim, IATA (pdf) Dilek Murat, Turkish Airlines (pdf) Tom Gibson, United (pdf) Valérie Viale, Amadeus (pdf) |
Moderator: Youn Kim,Senior Manager Customer Experience, IATA Speakers: Dilek Murat, Senior Expert Business Analyst, Turkish Airlines Tom Gibson, Principal Architect – IT, United Valérie Viale, Director of Product Marketing, AirOps, Amadeus |
| IT Vendor Modularity in Action using legacy-free Offers & Orders (pdf) |
Ben Waymark, VP Product Architecture, Ink Innovation Fred van Toorn, Director of Product Strategy, Offers & Orders, Datalex Chris Allison, Director Product Management Offers & Orders, PROS Fred van Toorn, Director of Product Strategy, Offers & Orders, Datalex |
Closing Plenary
| presentation / video title | speakers |
|---|---|
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The industry transition: trends, challenges and opportunities (video) |
Moderator: Kathryn Little, Manager, Distribution Certification and Compliance, IATA Speakers: Olena Vasylchenko, Director Standards and Architecture, IATA Louise Cairney, Head Customer Experience and Facilitation, IATA Olivier Hours, Head Distribution Strategy, IATA |
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IT Vendor Modularity in Action (pdf) IT Vendor Modularity in Action (video) |
Moderator: Sebastien Touraine, Head Airline Commercial Systems, IATA Speakers: Hans van Engelen, CEO, iPort Res2 Javier Jiménez, COO & Cofounder, AirnGuru Conor McLaughlin, Director Product Management, OpenJaw Alexander Kinner, Director Solution, Piano Chris Allison, Director Product Management Offers & Orders, PROS Sebastian Holfert, Senior Product Owner Finance Solutions , LH Systems |
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Turning Strategy into Impact – What Really Moves the Bottom Line? (pdf) Turning Strategy into Impact – What Really Moves the Bottom Line? (video) |
Moderator: Yanik Hoyles, Director Distribution, IATA Speakers: Felix Dannegger, Managing Director, Oystin Victor Cheng, Equity Research Analyst at Bank of America Merrill Lynch Evgeni Kochman, Partner, McKinsey & Company |
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Conference wrap-up (video) |
Sandrine Le Borgne, SVP Corporate Services & CFO, IATA Harry Grewal, Director Airports & Customer experience, IATA |