World Financial Symposium & World Passenger Symposium Presentations

Presentations from the World Financial Symposium & World Passenger Symposium, Bangkok, Thailand, 30-31 October 2024.

Wednesday 29 October Presentations

Agora Stage

Agora Stage - Accelya (pdf)

Agora Stage - Rassure (pdf)

Wednesday 30 October Presentations

Agora Stage

Agora Stage - Cognizant (pdf)

Agora Stage - Cognizant (video)

Opening Plenary

presentation title	speakers
Welcome Address (pdf)	Muhammad Albakri, Senior Vice President Financial Settlement and Distribution Services, IATA
Industry Economic Outlook (pdf)	Marie Owens Thomsen, Senior Vice President, Sustainability and Chief Economist,IATA
Global Passenger Survey (GPS) - Results (pdf)	Nick Careen, Senior Vice President Operations,Safety and Security, IATA
The Future of Money (pdf)	Kelvin Li, GM of Platform Technology, Ant International (Antom)

WPS: Passenger Experience & Accessibility

presentation title	speakers
Welcome Message (pdf)	Harry Grewal, Director, Infrastructure and Customer Experience, IATA
Digital Identity (pdf)	David Höjenberg, IT Solutions Architect / Tech Lead Airport Operations, ScandinavianAirlinesSystem
Digital Identity (pdf)	Siddharth Sharma, Head IT Operations, Digi Yatra Foundation
Digital Identity (pdf)	Winsor Chiu, Manager, Future Travel Experience, Terminal & Passenger Experience, Hong Kong International Airport
Digital Identity (pdf)	Philippe Nieto, European Digital Identity Wallet Product Owner, French NationalSecurity Agency (ANTS), French Ministry of the Interior
Digital Identity: Benefits, use cases - Amadeus Perspective (pdf)	Carl Rogers, Head of Strategy and Business Development - Amadeus Airport IT

WPS: Airline Retailing - Transforming to Offers & Orders

presentation title	speakers
The Industry status on Modern Airline Retailing (pdf)	Yanik Hoyles, Director Distribution,IATA
Accelya CEO exclusive Interview (pdf)	Sam Gililand, CEO, Accelya Group Muhammad Albakri, Senior Vice President Financial Settlement and DistributionServices, IATA
Accelya CEO exclusive Interview (video)	Sam Gililand, CEO, Accelya Group
IT Provider partnerships:Sabre and Virgin Australia (pdf)	Roshan Mendis, EVP and CCO, Sabre Travel Solutions David Hogarth, CIO, Virgin Australia
IT Provider partnerships:Sabre and Virgin Australia (video)	Roshan Mendis, EVP and CCO, Sabre Travel Solutions David Hogarth, CIO, Virgin Australia
IT provider partnerships:Amadeus and British Airways (pdf)	Maher Koubaa, EVP EMEA, Amadeus Oliver Ahad, Head of Offer & Order Solutions, Global Revenue, BritishAirways

WFS: Airline Retailing - Payment & Finance to Order!

presentation title	speakers
What’s new in the payment landscape? (pdf)	Pascal Burg, Director, Edgar Dunn & Company
Payments, a critical component to the Airline Retailing Strategy (pdf)	Kaï Schilb, Head of Payments, Lufthansa Group & Member of the IATA Payment Strategy for Finance Working Group (IFAC)
Using your preferred payment instrument across borders (pdf)	Sean Deng, Director, Business Development, Antom by Ant International
Payment wallets: an opportunity for airlines? (pdf)	Moderator: Pascal Burg, Director, Edgar Dunn & Company Speakers: Usha Varadarajan, Head Group Payments & Services, Emirates & Chair of the IATA Payment Strategy for FinanceWorking Group (IFAC) Charlotta Frohm, Business Developer Customer Payment Solutions, SAS & Member of the IATA Payment Strategy for Finance Working Group (IFAC) Pinyot Pibulsonggram (Pop), Head of Commercial, Thai VietJet Air

WFS: AI - a New Ally to Finance

presentation title	speakers
The cost of taxation: an IATA Economics study (pdf)	Andrew Matters, Director Policy, Sustainability and Economics, IATA
Indirect Taxes in the AI Era: NavigatingDigital Compliance Challenges (pdf)	Gerry Kelly, Chief Executive Officer, AviationServices Ireland
Technology and Tax Function in the airline industry (pdf)	Andrew Burman, Principal, Global Practice Lead, Transformation & Automation,Ryan
What role smart fiscal policies play in achieving environmental, social, and financial sustainability in aviation? (pdf)	Vikram Chand, Professor International Tax Law, University of Lausanne
What role smart fiscal policies play in achieving environmental, social, and financial sustainability in aviation? (pdf)	Chula Sukmanop, Secretary-General of the Eastern Economic Corridor Office of Thailand (EECO)
EU fiscal policies and global trends on international cooperation (pdf)	Vinod Kalloe, EMA Tax Policy Leader, KPMG Meijburg & Co
Learnings on tax compliance from highly digitalized industries (pdf)	Giammarco Cottani, Head of Tax, Agoda (Booking.com group)
The Scariest Job in the World: Head of Tax for a Multinational Group (pdf)	Caoilfhionn van der Walt, International Tax Partner, Regan van Rooy

Thursday 31 October Presentations

WPS: Passenger Experience & Accessibility

presentation title	speakers
Building a culture of accessibility on the ground and in the air (pdf)	Myron Pincomb, CEO and Board Chairman - International Board of Credentialing and Continuing Education Standards (IBCCES)
Collaboration for Enhancing Passenger Facilitation - Focus on Passenger Admissibility (pdf)	Ameli Ganz, Senior Manager Facilitation,Lufthansa
Collaboration for Enhancing Passenger Facilitation - Focus on Passenger Admissibility (pdf)	Lisa Caselli, Officer/Program Manager, External Engagements and Initiatives // Admissibility and Passenger Programs, US Customs & Border Protection
Collaboration for Enhancing Passenger Facilitation - Focus on Passenger Admissibility (pdf)	Panagiota Karadimitriou, Deputy Head of Assistance Centre Unit, Frontex
Bringing it all together (pdf)	Moderator: Vinoop Goel, Regional Director, Operations, Safety and Security, Asia-Pacific, IATA Speakers: Younkyung (Youn) Kim, Manager Customer Experience, IATA Charlotte Lim, Head of Travel Services Transformation, Customer Experience and Design (CED), CathayPacificAirways Winsor Chiu, Manager, Future Travel Experience, Terminal & Passenger Experience, Hong Kong International Airport Hidehisa Matsumoto, Deputy General Manager, Corporate Strategies & Planning, Narita International Airport Corporation Miguel Santos Luparelli Mathieu, Product Innovation Director, Facephi Andrew Webster, Director of Airline Offer & Order Consulting, Branchspace Vikas Bhola, Cofounder & CEO, Neoke Elsa Wong, Managing Director, NEC Hong Kong Victor Martinez Jurado, Engineering Manager Digital Identity, Digital Research & Innovation, SICPA Anthony Chau, Senior Solution Lead, Cathay Pacific
International travel with Aruba Happy One Pass and IATA One ID (pdf)	Michael Zureik, Senior Lead Enterprise Architect for Digital Travel, SITA Borders – Business Strategy, SITA

WPS: Airline Retailing - Transforming to Offers & Orders

presentation title	speakers
What is the state of IT provider readiness? (pdf)	Sebastien Touraine, Head Airline Commercial System, IATA
Airline case study: Finnair’s Offer & Order Management Transformation (pdf)	Rogier van Enk, SVP Customer Engagement, Finnair
Airline case study: ANA's discovery journey to Offers & Orders (pdf)	Thomas Kotsch, Project Manager Offers & Orders, ANA Daniel Friedli, Managing Director, Travel in Motion (ANA’s Consultant)
Transition to partnerships using Offers and Orders (pdf)	Moderator: Oleg Kit, Senior Manager AirlineRetailing, IATA Speakers: Oliver Ahad, Head Offer & Order Solutions, Global Revenue , BritishAirways Marisol de la Cuadra, Senior Manager Commercial Platform, Iberia Nathan Smeulders. Senior Manager Distribution,Qantas David Friderici, SVP Aviation Passenger Solutions, IBS Software Aras Kubilay, Global Head of Business Development, Hitit
Airline Case study: SAS applying different strategies for different times (pdf)	Julie Bergstrom, Head of Distribution,SAS
IT Provider partnerships:Airlink & Accelya (pdf)	Rodger Foster, CEO and Managing Director, Airlink Jonathan Newman, VP Businessdevelopment , Accelya
Airline Case study: Flydubai’s modern Offer & Order-based Retailing Platform (pdf)	Mohammed Ahteshamuddin, Senior Vice President & Head of IT, flydubai
Airline Retailing Consortium perspectives: Procurement considerations for a Modern Retailing Platform (pdf)	Anna Sermak, Group Head of Commercial Procurement, IAG

WFS: Airline Retailing - Payment & Finance to Order!

presentation title	speakers
Financial flows to support Retail Order Accounting (pdf)	Andrei Grintchenko, Head Industry Architecture and Standards, IATA
Order Accounting in the new world (pdf)	Philip Fernandes, Senior Vice President- Product Management, Accelya
Order Accounting in the new world (pdf)	Stephane Lecourtois, Director, NDC and Order Management Solution, Amadeus
Order Accounting in the new world (pdf)	Burcu Toker, Consultant, Hitit
Order Accounting in the new world (pdf)	Sebastian Holfert, Senior Product Owner, Finance Solutions, Lufthansa Systems
Order Accounting in the new world (pdf)	Simon Lescarcelle-Evin, Global Head of Practice, SAP

WPS: Airline Retailing - Transforming to Offers & Orders and WFS: Airline Retailing - Payment & Finance to Order!

presentation title	speakers
Exclusive insights from a survey of over 150 airline representatives on the roadmap to 100% Offers and Orders (pdf)	Alberto Guerrini, Senior Partner, BCG
A roadmap also needs robust Architecture and Standards (pdf)	Olena Vasylchenko, Director Industry Architecture and Passenger Standards, IATA

WFS: AI - a New Ally to Finance

presentation title	speakers
Unlocking autonomous AI agents for flight booking and payment with Lufthansa Innovation Hub (pdf)	Stanislav Bondarenko, Founder of Swifty, Lufthansa Innovation Hub
Elevating Airline Treasury Management- AI Integration in TMS (pdf)	Mitchell Ponder, Director, Zanders
Predictive Forecasting & Real-Time Visibility (pdf)	Mohamad “Mo” Hafidz, Head of Commercial Innovation, AirAsia
GenAI: The AI that can drive Finance Transformation for Airlines (pdf)	Dee Waddell, Managing Partner, Global Industry Leader, Travel & Transportation Industries, IBM
Cash management: how can AI support managing the Foreign Exchange and Interest Rate risks (pdf)	Craig Jeffery, Managing Partner, Strategic Treasurer
AI- A Strategic Asset for KYC and Compliance in Treasury (pdf)	Shahid Hanif, Co-Founder and CTO, Shufti Pro Ammara Mukhtar, Regional VP of Sales – APAC, Shufti Pro

Closing Plenary

presentation title	speakers
Digital Identity – 2024 and Beyond (pdf)	Olivier Hours, Head DistributionStrategy, IATA Gabriel Marquie, Senior Manager DigitalIdentity, IATA
The Future of Data- Building an Open Data Ecosystem for the Industry (pdf)	Kim Macaulay, Chief Information and Data Officer, IATA