Presentations from the World Financial Symposium & World Passenger Symposium, Istanbul, Türkiye, 5-6 November 2025.
Wednesday 5 November Presentations
Opening Plenary
| presentation title | speakers |
|---|---|
| IATA Industry Economic Outlook (pdf) |
Andrew Matters, Director Sustainability and Economics, IATA |
| Global Passenger Survey (GPS)-Results (pdf) |
Nick Careen, Senior Vice President Operations, Safety and Security, IATA |
| Digital Transformation in Payments – Live! (pdf) |
Gary Liu, CEO, Antom, Ant International |
| Putting the Customer First: Transforming Finance, Distribution, and Delivery on the Journey to Offers and Orders (pdf) |
Yanik Hoyles, Director Distribution, IATA |
Track 1: Offers & Orders in the making
Track 2: Payment & Finance to Order!
| presentation title | speakers |
|---|---|
|
Understanding Airlines and Their Customer’s Payment Pain Points (pdf) |
Christophe Kato, Head Payment Services, IATA |
| From Friction To Flight: Simplifying Airline Payments (pdf) |
Rachelle Lim, General manager, Antom EMEA |
| The case for Digital Euro (pdf) |
Eric Tak, Head of the Product Proposition Division in the Digital Euro Directorate, European Central Bank |
| Shaping the Future of Payments through Global Standards (pdf) | Jean-Philippe Joliveau, Nexi Group, Chairman nexo standards |
| What do corporate clients need in an Offers and Orders-driven airline ecosystem? (pdf) |
Hoy Chin Yeoh, Director Industry Financial Services, IATA |
| Rethinking Industry Solutions for Airlines (pdf) |
Jason Byrne, Head Payment Solutions, IATA |
Track 3: Improving Customer Experience with Digital Identity & Orders
Wednesday 5 November Videos
Opening Plenary
- Welcome to the World Financial and World Passenger Symposiums
- Welcome to Istanbul
- IATA Industry Economic Outlook
- Global Passenger Survey (GPS) - Results
- Digital Transformation in Payments – Live!
- Putting the Customer First: Transforming Finance, Distribution, and Delivery on the Journey to Offers and Orders
- Why Payment Should be on your Board Agenda!
- Insights into Turkish Airlines Executive Committee
Thursday 6 November Presentations
Track 1: Offers & Orders in the making
| presentation title | speakers |
|---|---|
| Airline Systems Modularity in Action with Offers & Orders (pdf) |
Oleg Kit, Senior Manager Airline Retailing, IATA |
| IT Vendor Modularity in Action using legacy-free Offers & Orders (pdf) |
Moderator: Speakers: Russell Potter, Senior Director, Head of Global Sales Engineering, Sabre Atanas Popov, Application Manager, Lufthansa Systems Eric Silva, Product Manager Flights Enterprise & Cloud, Google Flights Preston Clark, Director of Business Development, CellPoint Digital |
| Airline case study - Future of Interlining with Offers & Orders (pdf) |
Oliver Ahad, Head of Offer and Order Solutions, British Airways Mark Wong, Director Distribution Strategy, American Airlines |
| Airline case study - Our journey Moving to Offers and Orders (pdf) | Iris Taguet, Modern Airline Retailing Program Director, Air France/KLM |
| Legacy is our common enemy: key process simplifications identified (pdf) | Valerie Courtas, Senior Manager Airline Retailing, IATA |
| Airline Case Study: A Show case of a legacy –free capability with Offers & Orders (pdf) |
Emre Erden, Leader, Alternative Sales Channel, Pegasus Ilker Duzgoren, Business Development Manager, Hitit |
| Seller case study – adapting to Orders (pdf) | John H. Palomino, Senior Vice President, Core Systems, Product Planning and Development, BCD Travel |
Track 2: Payment & Finance to Order!
| presentation title | speakers |
|---|---|
| Beyond theory and concepts - Order Accounting in action! (pdf) | Daniel Friedli, CEO, Travel in Motion |
| Retailing Order to Cash - Offer Management to Order Accounting (pdf) |
Sam Chamberlain, Chief Product Officer, FLYR |
| Retailing Order to Cash - Offer Management to Order Accounting (pdf) |
Simon Lescarcelle-Evin, Global Head Travel and Transportation Service, SAP |
Track 3: Improving Customer Experience with Digital Identity & Orders
| presentation title | speakers |
|---|---|
| Look out: Digital Identity is here to stay! (pdf) | David Hojenberg, IT Solutions Architect, Scandinavian Airlines |
| Look out: Digital Identity is here to stay! (pdf) |
Anthony Carmoy, Technical Director of France Identité, Ministère de l’Intérieur (ANTS) |
| Look out: Digital Identity is here to stay! (pdf) |
Anthony Kemp, Sr. Manager, Customer Identity & Cyber, Air New Zealand |
| Look out: Digital Identity is here to stay! (pdf) |
Hakan Sögüt, Group Director Customer Solutions, Turkish Airlines |
| Look out: Digital Identity is here to stay! (pdf) |
Martin Thomas, AI and Innovation Portfolio Manager, IAG |
| Look out: Digital Identity is here to stay! (pdf) |
Massimiliano Pennone, Department for Policies of Persons with Disabilities Italian Government – Presidenza del Consiglio dei Ministri |
| Showcase from SITA on digital identity implementation (pdf) |
Andy Smith, Director of Industry and Innovation, SITA |
| Bringing it to life! (pdf) |
Youn Kim,Senior Manager Customer Experience, IATA |
| Bringing it to life! (pdf) |
Dilek Murat, Senior Expert Business Analyst, Turkish Airlines |
| Bringing it to life! (pdf) |
Tom Gibson, Principal Architect – IT, United |
| Bringing it to life! (pdf) |
Valérie Viale, Director of Product Marketing, AirOps, Amadeus |
| IT Vendor Modularity in Action using legacy-free Offers & Orders (pdf) |
Fred van Toorn, Director of Product Strategy, Offers & Orders, Datalex |
Closing Plenary
| presentation title | speakers |
|---|---|
| IT Vendor Modularity in Action (pdf) | Sebastien Touraine, Head Airline Commercial Systems, IATA |
| Turning Strategy into Impact – What Really Moves the Bottom Line? (pdf) |
Victor Cheng, Equity Research Analyst at Bank of America Merrill Lynch |