Helping to improve efficiency
From strategy planning and implementation to project and operations management - helping you and your company improve efficiency.

Our training in management and leadership focuses on the “human” side of business. We offer programs to help business leaders acquire training tools and best practices so that they can develop highly skilled and motivated employees and enhance organizational performance.

From strategy planning and implementation, to project and operations management, our courses can help you and your company improve efficiency.

Our training will help you to:

  • Articulate a solid business strategy and strengthen your overall communication skills
  • Become effective in running critical projects and efficient in running ongoing operations
  • Strengthen your leadership and people management skills
  • Manage training needs and enhance your instructional techniques​

Use the filters to find courses and diplomas that will help you get ahead in your career

Found 58 courses and diplomas

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Aviation Fundamentals Diploma (self-study)

This self-study diploma will provide new graduates looking to join the air transport industry or professionals looking to move into the industry, with a solid understanding of the industry. Learn about the history of aviation, its different components and interdependencies among: airlines, airports, civil aviation authorities and air navigation services that needs to work in harmony in order to ensure safety and efficiency. You will also discover proficient and effective ways of increasing sales and revenue with the right marketing strategy.

  • English
  • 中文
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Aviation Strategy Execution Program in collaboration with Harvard Business Publishing (classroom)

The program encourages peer interaction and critical thinking through a blended curriculum that mixes content, live and virtual events, and collaboration on real-world business issues.

  • English
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Better Aviation in Challenging Times - Crisis Management Tools (LIVE virtual classroom)

Learn crisis management to support you in taking sound business decisions, limit damage, instill resilience, and restore confidence in your people and clients

  • English
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Building Resilient Aviation Professionals (LIVE virtual classroom)

The techniques and practice of mindfulness taught in this course will provide you with the tools to enable you to be resilient and sharpen your focus on the important things

  • English
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Building Teamwork and Stakeholder Management (classroom)

Be collaborative and cooperative within your team, solving problems and conflicts efficiently, building trust, and planning strategies.

  • English
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Cabin Crew – Leveraging Professional Skills (e-learning)

Cabin Crew - find out which tools and techniques you need to enter the job market, how to gain confidence and achieve your goals

  • English
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Change Management with Interactive Simulation (classroom)

Using a change management simulation, learn through serious play how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.

  • English
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Change Management with Interactive Simulation (LIVE virtual classroom)

Using a change management simulation, learn through serious play how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.

  • English
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Customer Service: An Aviation Perspective (classroom)

Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective

  • English
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Customer Service: An Aviation Perspective (LIVE virtual classroom)

Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective

  • English
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Design a Sustainability Strategy - Fundamentals (classroom)

Implement measures to achieve short, medium and long-term benefits from a social and environmental perspective while being conscious of financial sustainability.

  • English
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Design a Sustainability Strategy - Fundamentals (LIVE virtual classroom)

Implement measures to achieve short, medium and long-term benefits from a social and environmental perspective while being conscious of financial sustainability.

  • English
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Digitalization – Reshaping the Corporate Learning Landscape (LIVE virtual classroom)

Analyze the evolution of digital technologies and discuss how the adoption of a digital way of learning impacts organizational culture

  • English
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Digitalization – Reshaping the Corporate Learning Landscape (classroom)

Analyze the evolution of digital technologies and discuss how the adoption of a digital way of learning impacts organizational culture

  • English
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Effective Communication Skills (classroom)

Improve your communication and presentation skills in a multicultural environment.

  • English
  • Español
  • Français
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Enterprise Risk Management for Aviation (classroom)

Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.

  • English
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Enterprise Risk Management for Aviation (LIVE virtual classroom)

Lead your organization in the transition from operational safety risk assessment to a fully integrated risk management using Integrated Risk Management (IRM) methodology.

  • English
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Foundations in Leadership Program in collaboration with Harvard Business School Publishing (classroom)

Develop a leadership mind-set and gain a management skillset with this 16-week collaborative blended-learning program.

  • English
  • 中文
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General Aviation Management Diploma

Develop and implement efficient operational solutions, while simultaneously ensuring the strategic renewal of your organization.

  • English
  • Español
  • Français
PartnerTaught.svg Partner-taught or self-study

Harvard ManageMentor for IATA Students and Graduates (partner-taught or self-study)

The HMM© training program delivers critical leadership and management skills when you need them most.

  • English
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Human Resources Management (classroom)

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

  • English
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Human Resources Management Diploma

Comprehensive diploma for people management, from selection to performance management, for measurable human performance improvement in the workplace.

  • English
  • Español
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IATA - Embry-Riddle Aviation Management Certificate (e-learning)

Addresses topics such as the overview and interdependence of the air transportation system and fundamental skills required of supervisors and/or managers

  • English
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IATA - University of St Gallen Diploma of Advanced Studies (DAS) in Global Air Transport Management

The diploma encompasses 12 courses, which will enable you to explore and analyze topics in-depth, ranging from aviation systems and revenue management to sustainability and change management.

  • English