Our training in management and leadership focuses on the “human” side of business. We offer programs to help business leaders acquire training tools and best practices so that they can develop highly skilled and motivated employees and enhance organizational performance.

From strategy planning and implementation, to project and operations management, our courses can help you and your company improve efficiency.

Our training will help you to:

  • Articulate a solid business strategy and strengthen your overall communication skills
  • Become effective in running critical projects and efficient in running ongoing operations
  • Strengthen your leadership and people management skills
  • Manage training needs and enhance your instructional techniques​
Search courses and diplomas

Found 50 courses and diplomas

Airline Business Development Diploma

Achieve commercial objectives and stay competitive. Learn to gain market share, increase product awareness, and sustain growth.

  • English
  • Español
  • Français
  • Diploma

Aviation Fundamentals Diploma

This self-study diploma will provide new graduates looking to join the air transport industry or professionals looking to move into the industry, with a solid understanding of the industry. Learn about the history of aviation, its different components and interdependencies among: airlines, airports, civil aviation authorities and air navigation services that needs to work in harmony in order to ensure safety and efficiency. You will also discover proficient and effective ways of increasing sales and revenue with the right marketing strategy.

  • English
  • 中文
  • Diploma

Aviation Law for Route Network Development (Classroom, 4 days)

Demonstrate sound skills in applying aviation law in the context of route development and opening of new destinations

  • English
  • Course

Aviation Leadership Development Program in collaboration with Harvard Business Publishing

This program is based on Harvard Business Publishing's Leadership Direct framework and is a real-time, cohort-based virtual learning workshop.

  • English
  • Course

Aviation Strategy Execution Program in collaboration with Harvard Business Publishing

The program encourages peer interaction and critical thinking through a blended curriculum that mixes content, live and virtual events, and collaboration on real-world business issues.

  • English
  • Course

Building Teamwork and Creativity (Classroom, 1 day)

This workshop is designed to create a new level of teamwork awareness and creativity, both in management and team members.

  • English
  • Course

Building Teamwork and Stakeholder Management (Classroom, 3 days)

Be collaborative and cooperative within your team, solving problems and conflicts efficiently, building trust, and planning strategies.

  • English
  • Course

Business Ethics (Classroom, 3 days)

Gain a broad understanding of business ethics concepts and learn how to apply an ethical code of practice within your organization to influence behavior and contribute to bottom line performance.

  • English
  • Course

Change Management (Classroom, 3 days)

Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.

  • English
  • Course

CORSIA - Technical Aviation Knowledge for Verifiers (Classroom, 4 days)

Learn the aviation-specific knowledge that you will need to become an accredited verifier for ICAO’s Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA)

  • English
  • Course

Customer Service (Classroom, 3 days)

Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty.

  • English
  • Español
  • Français
  • Course

Customer Service: An Aviation Perspective (Virtual Classroom, 3 days)

Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective

  • English
  • Course

Digitalization – Reshaping the Corporate Learning Landscape (Classroom, 3 days)

Analyze the evolution of digital technologies and discuss how the adoption of a digital way of learning impacts organizational culture

  • English
  • Course

Effective Communication Skills (Classroom, 3 days)

Improve your communication and presentation skills in a multicultural environment.

  • English
  • Español
  • Français
  • Course

Effective Writing Skills (Classroom, 3 days)

Writing skills are a great asset no matter what your job role. Learn how to communicate clearly, concisely, and effectively in emails, reports, sales proposals, presentations and more. This course will ensure your writing skills are consistent with you and your company’s desired brand image.

  • English
  • Course

Enterprise Risk Management for Aviation (Classroom, 4 days)

Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.

  • English
  • Course

Foundations in Leadership Program in collaboration with Harvard Business School Publishing

Develop a leadership mind-set and gain a management skillset with this 16-week collaborative blended-learning program.

  • English
  • 中文
  • Course

General Management Diploma

Develop and implement efficient operational solutions, while simultaneously ensuring the strategic renewal of your organization.

  • English
  • Español
  • Français
  • Diploma

Harvard ManageMentor for IATA Students and Graduates

The HMM© training program delivers critical leadership and management skills when you need them most.

  • English
  • Course

Human Resources Management (Classroom, 5 days)

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

  • English
  • Course

Human Resources Management Diploma

Comprehensive diploma for people management, from selection to performance management, for measurable human performance improvement in the workplace.

  • English
  • Español
  • Diploma

Human Trafficking Awareness Workshop (Classroom, 2 days)

With emerging regulations on trafficking, it is key for you, as aviation staff to understand how you can contribute to fighting this evil crime.

  • English
  • Course

IATA - Embry-Riddle Aviation Management Certificate - E-learning - English

Addresses topics such as the overview and interdependence of the air transportation system and fundamental skills required of supervisors and/or managers

  • English
  • Course

IATA - Nanyang Business School Advanced Management Program in Aviation

Review management practices employed by airlines, airports and regulators to help you navigate the aviation industry’s complex business environment.

  • English
  • Diploma