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Air Transport Economics - University of Geneva (Classroom, 3 days) |
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Benefit from IATA's unique vantage point in air transport economics. Examine key issues and concepts including how regulatory and state policies affect the aviation value chain and airline profitability. |
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Air Transport Economics (Classroom, 5 days) |
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Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations.
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Aviation Policy and Advocacy (Classroom, 3 days) |
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This course shows you how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. Through case studies, classroom discussions and role playing, you will have opportunities to practice basic advocacy skills and develop campaign plans around the issues that matter to you. You will also benefit from a series of guest lectures from experienced airline and legal professionals.
This is an intensive course requiring pre-course assignments and preparation.
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Change Management (Classroom, 3 days) |
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Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.
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Compétences en Communication (Classroom, 5 days) |
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Améliorez vos compétences en communication et en présentation dans un environnement multiculturel. La communication est au cœur de la gestion des affaires, spécialement dans le contexte de l’aviation internationale. Cette formation vous permettra d’accroître votre compréhension des différences interculturelles, d’explorer différentes méthodes de communication, d’apprendre à transmettre une information claire, concise et adaptée à votre destinataire.
Saviez-vous que 55 % de votre message est transmis par votre langage corporel ? Apprenez à devenir plus conscient de cet aspect afin de comprendre votre réel niveau de communication avec les autres. Gagnez en expérience pratique et améliorez votre communication interpersonnelle à travers des exercices en classe, des présentations et les réactions de vos pairs. |
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Consultative Selling Skills and Account Management (Classroom, 5 days) |
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Understand the subtle human interactions affecting your customer’s decision-making process to successfully close the sale.
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Corporate Risk Management (Classroom, 5 days) |
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Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations.
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Cultural Intelligence: The Basics |
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Did you know that 70% of all international ventures fail because of culture? If you are like most people, working with peers or customers from other countries can be both exciting and challenging. Learn how to overcome cultural challenges and how to succeed in our global world by boosting your Cultural Intelligence. |
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Customer Service (Classroom, 3 days) |
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Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.
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Drive Corporate Performance (Classroom, 5 days) |
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Learn how performance measurements enhance your organization's ability to deliver on its mission.
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Effective Communication Skills (Classroom, 5 days) |
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Improve your communication and presentation skills in a multicultural environment. Communication is an essential skill for conducting business, especially in the international context of aviation. During this course improve your understanding of cross-cultural differences, explore different methods of communication, and learn how to transfer information clearly and concisely according to the needs of your audience. Did you know that 55% of communication is body language? Learn how to increase your self-awareness in order to understand your current level of communication with others. Gain practical skills to improve your inter-personal communication through in-class exercises, presentations and feedback from your peers. |
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Human Resources Management (Classroom, 5 days) |
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Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.
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IATA/ICAO Human Resources Management (I-TRAIN) |
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Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.
This course is part of the IATA - ICAO I-TRAIN program and participants will be awarded with a dedicated IATA - ICAO Certificate. If you are interested to apply for the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management please follow this link. Only participants that have applied and have been admitted to the diploma program upfront will be awarded with the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management.
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IATA/ICAO Leadership Development and Succession Planning (I-TRAIN) |
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This course is part of the IATA - ICAO I-TRAIN program and participants will be awarded with a dedicated IATA - ICAO Certificate. If you are interested to apply for the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management please follow this link. Only participants that have applied and have been admitted to the diploma program upfront will be awarded with the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management. |
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IATA/ICAO Operations Excellence (I-TRAIN) |
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Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes.
This course is part of the IATA - ICAO I-TRAIN program and participants will be awarded with a dedicated IATA - ICAO Certificate.
This course is offered in partnership with
Lean Flight Initiative (LFI) and
University of Limerick.
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IATA/ICAO Project Management Essentials (I-TRAIN) |
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Develop the skills required to effectively lead and manage successful projects.
This course is part of the IATA - ICAO I-TRAIN program and participants will be awarded with a dedicated IATA - ICAO Certificate. If you are interested to apply for the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management please follow this link. Only participants that have applied and have been admitted to the diploma program upfront will be awarded with the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management.
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Instructional Design (Classroom, 5 days) |
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Systematically design, develop, implement, and evaluate training using an instructional design model.
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Instructional Techniques (Classroom, 5 days) |
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Launch your career in training with a solid foundation of what it takes to be a good instructor.
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International Negotiation Skills (Classroom, 5 days) |
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Sign better deals by improving your tactics and techniques.
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International Strategy Planning and Implementation (Classroom, 3 days) |
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Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders.
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Leadership Development and Succession Planning (Classroom, 5 days) |
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Lead talent development and plan the succession for the sustainability of your organization.
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Lean - Six Sigma in Aviation (Classroom, 5 days) |
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Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes. This course is offered in partnership with
Lean Flight Initiative (LFI) and
University of Limerick.
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Legal Compliance Training (eLearning) |
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IATA offers a variety of Online Compliance Training and can provide yourself and your organization with online, mobile, offline/classroom, or custom training materials. All of our courses are written and edited by experienced attorneys with a proven track record in interactive computer-based training.
Each course combines the following features:
- Instructional text, illustrations, narration and bullets;
- Pop quizzes, matching exercises and other interactivity;
- Hyperlinks to ancillary information, policies and related matters; and
- A final quiz that can take the form of numerous interactive training games.
Compliance Training Course Features
Our courses provide interactive training on the most important compliance topics every company must address. They include pop-quizzes, news clippings and a final quiz highlighting real-world compliance issues that employees should learn to recognize and deal with appropriately. Please refer to the sidebar of this webpage to review the course titles and their content.
Access the entire course library by just purchasing one license per user, valid for 12 months.
Popular Courses
Ethic and Compliance Essentials – This course is, in essence, a "Code of Conduct Training" course for organizations that do not have a formalized Code of Conduct. It covers all of the most important legal/ethical/compliance principles that organizations face — including conflicts of interest, information security, electronic communications, anti-competitive conduct, alcohol and drug abuse, and many others — but without reference to a Code.
Global Anti-Corruption/FCPA/UK Bribery – This course explains the central principles of the major anti-corruption laws and conventions, including the U.S. Foreign Corrupt Practices Act, the new UK Bribery Act and others. It provides detailed guidelines, FAQs and alerts for employees in marketing, sales, operations, business development and finance to ensure that they will recognize and respond appropriately to corrupt activities and practices wherever they conduct business.
Global Competition Law Essentials – This course explains the essential principles of global competition law and provides guidance to help airline employees recognize potential problems, deal with them appropriately, and compete creatively and legitimately.
Fair Labor Standards Act (FLSA) – This course explains the basic requirements of the FLSA, including issues involving minimum wage and overtime, how "exempt" employees are classified, independent contractors and recordkeeping requirements, among others. It highlights FLSA "hot spots" to aid employers in avoiding FLSA disputes and violations of this important labor law.
HIPAA Privacy and Security – This course explains the basic principles of privacy and security of personal information under the Health Insurance Portability and Accountability Act (HIPAA), including the obligation imposed on organizations handling protected health information to create information-security policies. It also covers other fundamental HIPAA privacy and security principles, such as administrative, physical and technical safeguards, handling and use of protected health information, and many others. |
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Management of Training (Classroom, 5 days) |
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Position training at the heart of organizational growth and improvement.
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Managing Across Cultures - University of Geneva (Classroom, 3 days) |
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Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice. |
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Managing Across Cultures (Classroom, 3 days) |
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Polish your skills and understand cultural awareness and communication as a service provider.
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Managing People Performance (Classroom, 5 days) |
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Maximize the performance of the people you manage.
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Monitoring and Controlling Multiple Projects (30 PDUs) (Classroom, 5 days) |
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Deliver high-quality projects while avoiding delays and cost overruns.
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Organization Development and Restructure (Classroom, 5 days) |
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Learn to analyze various management options to meet current organizational challenges.
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Product Management Action-Learning (Classroom, 4 days) |
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The Product Management Action-Learning course is considering best practices in product management based on world class research and industry best practices with some practical tools that you can eventually apply in the context of your organization.
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Product Management Excellence (Classroom, 5 days) |
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No description available. |
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Project Management - Advanced (30 PDUs, classroom, 5 days) |
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Build your project management experience by sharing tools and tips with other experienced managers.
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Project Management - University of Geneva (30 PDUs, classroom, 3 days) |
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Learn how to develop a project management plan, define scope, and determine project requirements.
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Project Management Essentials (30 PDUs, classroom, 5 days) |
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Develop the skills required to effectively lead and manage successful projects.
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Project Planning and Design (Classroom, 5 days) |
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This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP®).
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Rosetta Stone® TOTALe® PRO - Online Language Training |
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Travel connects more than 1 billion people worldwide every year. Think of the opportunities waiting if you can interact with travelers in their own language. Choose from 23 languages. IATA will issue a unique certificate of course completion once you have successfully completed the language training. |
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Self-leadership |
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Self Leadership is an innovative approach to tackle the challenges of a changing world by developing your potential for the benefit of the organization. The program places managers in a position to reflect actively about their current and future positions.
This course will provide you with the necessary tools to become aware of your competencies and values, and also to reposition yourself within the organization and the broader surrounding. Created to share the innovative approach to managers’ development, Self-leadership was developed by the University of Geneva Business School (HEC).
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Service à la clientèle |
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Apprenez à gérer les clients et les situations difficiles en toute confiance, exploitez pleinement chaque contact client et renforcez la fidélisation. |
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Servicio de Atención al Cliente (presencial, 3 días) |
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Aprenda a tratar con clientes y situaciones difíciles en toda confianza, a sacar el mayor partido de cada contacto con sus clientes y a potenciar su fidelidad.
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Sustainable Aviation - Improving Environmental Performance (Classroom, 5 days) |
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Learn how aviation contributes to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation to be safe, efficient, affordable, responsive and healthy.
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Técnicas de Comunicación Efectivas (presencial, 3 días) |
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Mejore sus aptitudes de comunicación y presentación en un ambiente multicultural
La comunicación es una aptitud esencial para el manejo de negocios, especialmente en el contexto internacional de la aviación. Mejore su comprensión de las diferencias interculturales, explore diferentes métodos de comunicación y aprenda cómo transmitir información de manera clara y concisa ajustándose a las necesidades de su audiencia.
¿Sabía usted que el 55% de la comunicación se basa en el lenguaje corporal? Aprenda cómo aumentar la conciencia de sí mismo para así entender su actual nivel de comunicación con los demás. Adquiera aptitudes prácticas para mejorar su comunicación interpersonal a través de ejercicios de aula, presentaciones y la retroalimentación de sus compañeros. |
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Trade Union Structure and Negotiations (Classroom, 5 days) |
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Gain insight into the laws and regulations surrounding trade unions and successful negotiations.
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Train the Trainer - Advanced (Classroom, 3 days) |
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Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.
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Training Needs Assessment (Classroom, 3 days) |
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Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.
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