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Air Transport Economics - University of Geneva (Classroom, 3 days) |
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Benefit from IATA's unique vantage point in air transport economics. Examine key issues and concepts including how regulatory and state policies affect the aviation value chain and airline profitability. |
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Air Transport Economics (Classroom, 5 days) |
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Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations. |
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Aviation Human Resources Management Workshop (Classroom, 3 days) |
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The competitive aviation environment is compelling airlines to better align their Human Resources (HR) approach with strategic objectives and support business growth.
This workshop will ensure you are equipped to play an active role in the design and implementation of your team’s HR processes. Thanks to practical and performance-oriented training methods, you will have the opportunity to assess your current HR practices and determine the changes needed to make people management an essential component of your business strategy. |
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Aviation Policy and Advocacy (Classroom, 1 day) |
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Learn how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. During this one-day intensive course you will have opportunities to practice basic advocacy skills and develop campaign plans around the issues that matter to you. |
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Aviation Policy and Advocacy (Classroom, 3 days) |
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This course shows you how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. Through case studies, classroom discussions and role playing, you will have opportunities to practice basic advocacy skills and develop campaign plans around the issues that matter to you. You will also benefit from a series of guest lectures from experienced airline and legal professionals. This is an intensive course requiring pre-course assignments and preparation. |
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Business Ethics (Classroom, 3 days) |
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This course covers a range of ethical issues arising in today’s business operations. You will gain a broad understanding of business ethics concepts and learn how to apply an ethical code of practice within your organization to influence behavior and contribute to bottom line performance. |
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Change Management (Classroom, 3 days) |
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Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. |
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Compétences en Communication (Classroom, 5 days) |
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Améliorez vos compétences en communication et en présentation dans un environnement multiculturel. La communication est au cœur de la gestion des affaires, spécialement dans le contexte de l’aviation internationale. Cette formation vous permettra d’accroître votre compréhension des différences interculturelles, d’explorer différentes méthodes de communication, d’apprendre à transmettre une information claire, concise et adaptée à votre destinataire.
Saviez-vous que 55 % de votre message est transmis par votre langage corporel ? Apprenez à devenir plus conscient de cet aspect afin de comprendre votre réel niveau de communication avec les autres. Gagnez en expérience pratique et améliorez votre communication interpersonnelle à travers des exercices en classe, des présentations et les réactions de vos pairs. |
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Corporate Risk Management (Classroom, 5 days) |
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Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations. |
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Cultural Intelligence: The Basics (eLearning) |
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Did you know that 70% of all international ventures fail because of culture? If you are like most people, working with peers or customers from other countries can be both exciting and challenging. Learn how to overcome cultural challenges and how to succeed in our global world by boosting your Cultural Intelligence. |
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Customer Service (Classroom, 3 days) |
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Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty. |
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Drive Corporate Performance (Classroom, 5 days) |
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Learn how performance measurements enhance your organization's ability to deliver on its mission. |
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Effective Communication Skills (Classroom, 5 days) |
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Improve your communication and presentation skills in a multicultural environment. Communication is an essential skill for conducting business, especially in the international context of aviation. During this course improve your understanding of cross-cultural differences, explore different methods of communication, and learn how to transfer information clearly and concisely according to the needs of your audience. Did you know that 55% of communication is body language? Learn how to increase your self-awareness in order to understand your current level of communication with others. Gain practical skills to improve your inter-personal communication through in-class exercises, presentations and feedback from your peers. |
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Effective Writing Skills (Classroom, 3 days) |
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Writing skills are a great asset no matter what your job role. Learn how to communicate clearly, concisely, and effectively in emails, reports, sales proposals, presentations and more. This course will ensure your writing skills are consistent with you and your company’s desired brand image. |
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Human Resources Management (Classroom, 5 days) |
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Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. |
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IATA/ICAO Human Resources Management (I-TRAIN) |
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Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. This course is part of the IATA - ICAO I-TRAIN program and participants will be awarded with a dedicated IATA - ICAO Certificate. If you are interested to apply for the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management please follow this link. Only participants that have applied and have been admitted to the diploma program upfront will be awarded with the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management. |
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IATA/ICAO Leadership Development and Succession Planning (I-TRAIN) |
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This course is part of the IATA - ICAO I-TRAIN program and participants will be awarded with a dedicated IATA - ICAO Certificate. If you are interested to apply for the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management please follow this link. Only participants that have applied and have been admitted to the diploma program upfront will be awarded with the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management. |
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IATA/ICAO Operations Excellence (I-TRAIN) |
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Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes. This course is part of the IATA - ICAO I-TRAIN program and participants will be awarded with a dedicated IATA - ICAO Certificate. This course is offered in partnership with
Lean Flight Initiative (LFI) and
University of Limerick. |
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IATA/ICAO Project Management Essentials (I-TRAIN) |
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Develop the skills required to effectively lead and manage successful projects. This course is part of the IATA - ICAO I-TRAIN program and participants will be awarded with a dedicated IATA - ICAO Certificate. If you are interested to apply for the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management please follow this link. Only participants that have applied and have been admitted to the diploma program upfront will be awarded with the ICAO-IATA I-TRAIN Diploma Program with specialization in Aircraft Operations Management. |
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Instructional Design (Classroom, 5 days) |
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Systematically design, develop, implement, and evaluate training using an instructional design model. |
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Instructional Techniques (Classroom, 5 days) |
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Launch your career in training with a solid foundation of what it takes to be a good instructor. |
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International Negotiation Skills (Classroom, 5 days) |
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Sign better deals by improving your tactics and techniques. |
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International Strategy Planning and Implementation (Classroom, 3 days) |
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Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders. |
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Leadership Development and Succession Planning (Classroom, 5 days) |
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Lead talent development and plan the succession for the sustainability of your organization. |
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Lean - Six Sigma in Aviation (Classroom, 5 days) |
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Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes. This course is offered in partnership with
Lean Flight Initiative (LFI) and
University of Limerick. |
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Lean Six Sigma Green Belt Lite - Level 1 Certificate (Classroom, 5 days) |
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Offered in cooperation with Six Sigma Canada Inc., this course will enhance your technical problem solving skills and prepare you to participate in Six Sigma implementation projects. This course is the first of three required for Green Belt certification. |
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Lean Six Sigma Yellow Belt Certificate (Classroom, 3 days) |
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This course provides you with an overview of Lean Six Sigma methodology and the Seven Basic Tools so you can support improvement projects as a team member or conduct small projects on a part time basis. Offered in cooperation with Six Sigma Canada Inc., successful completion of this course will earn you Yellow Belt Certification. |
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Management of Training (Classroom, 5 days) |
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Position training at the heart of organizational growth and improvement. |
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Managing Across Cultures - University of Geneva (Classroom, 3 days) |
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Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice. |
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Managing Across Cultures (Classroom, 3 days) |
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Polish your skills and understand cultural awareness and communication as a service provider. |
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Managing People Performance (Classroom, 5 days) |
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People are the backbone of commercial aviation, and people management is crucial for ensuring business performance.
With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change. |
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Monitoring and Controlling Multiple Projects, 30 PDUs (Classroom, 5 days) |
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In today’s fast-paced working environment, your success depends on your ability to manage and prioritize the competing demands of simultaneous projects.
The process of monitoring and controlling multiple projects presents challenges that go beyond time management and priority setting. And the most skilled project managers align their plans and schedules with organizational priorities. This course will equip you with tools and methodology you can easily apply when taking on multiple projects, programs, and portfolios. |
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Procurement and Contracts Management (30 PDUs, classroom, 5 days) |
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Learn how to properly manage and control the procurement process with your suppliers. |
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Project Management - Advanced (30 PDUs, classroom, 5 days) |
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Further develop your project planning skills and acquire practical techniques to deal with real projects. You will gain hands-on experience using project software and understand how it can support your project planning. |
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Project Management - University of Geneva (30 PDUs, classroom, 3 days) |
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Learn how to develop a project management plan, define scope, and determine project requirements. |
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Project Management Essentials (30 PDUs, classroom, 5 days) |
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Develop the skills required to effectively lead and manage successful projects. |
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Service à la clientèle (Classroom, 3 days) |
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Apprenez à gérer les clients et les situations difficiles en toute confiance, exploitez pleinement chaque contact client et renforcez la fidélisation. |
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Servicio de Atención al Cliente (presencial, 3 días) |
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Aprenda a tratar con clientes y situaciones difíciles en toda confianza, a sacar el mayor partido de cada contacto con sus clientes y a potenciar su fidelidad. |
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Técnicas de Comunicación Efectivas (presencial, 5 días) |
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Mejore sus aptitudes de comunicación y presentación en un ambiente multicultural
La comunicación es una aptitud esencial para el manejo de negocios, especialmente en el contexto internacional de la aviación. Mejore su comprensión de las diferencias interculturales, explore diferentes métodos de comunicación y aprenda cómo transmitir información de manera clara y concisa ajustándose a las necesidades de su audiencia.
¿Sabía usted que el 55% de la comunicación se basa en el lenguaje corporal? Aprenda cómo aumentar la conciencia de sí mismo para así entender su actual nivel de comunicación con los demás. Adquiera aptitudes prácticas para mejorar su comunicación interpersonal a través de ejercicios de aula, presentaciones y la retroalimentación de sus compañeros. |
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Train the Trainer - Advanced (Classroom, 3 days) |
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This course will help you build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment.
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Training Needs Assessment (Classroom, 3 days) |
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Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements. |