Are you interested in route network development but you believe that law courses are only for lawyers? Think again! This course has been developed for anyone that wants to learn about aviation law in the context of route development, and it will help you strengthen your understanding of the context and requirements of international air law, air service agreements, open skies agreements and traffic rights. Demonstrate sound skills in applying aviation law in the context of route development and opening of new destinations. Learn how to negotiate both public air law treaties and agreements needed for successful route and destination development.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

The IATA Aviation Leadership Development Program is offered in collaboration with Harvard Business Publishing. This program is based on Harvard Business Publishing's Leadership Direct framework and is a real-time, cohort-based virtual learning workshop. The program encourages peer interaction and critical thinking through a blended curriculum that mixes content, live and virtual events, and collaboration on real-world business issues.

Delivered by established aviation experts, Harvard Business School faculty, and Harvard Business Publishing moderators, the Aviation Leadership Program uses Harvard Business Review articles and Harvard Business School case studies with real-world aviation industry application. The program uses a participant centered instructional methodology that encourages reflection, discussion and critical thinking. This method yields behavioral changes and tangible business and will empower participants to integrate leadership concepts into immediate practice.

IATA and Harvard Business School Publishing have also developed a 16-week blended-learning Foundations in Leadership Program, which has been structured to accommodate busy schedules. This program will help you develop a leadership mind-set and gain a management skill-set, combining self-study activities that can be done in your own time, at your own pace with collaborative activities such as live sessions allow you to participate in facilitated discussions with a moderator and your peers.

The program is limited to 50 participants to ensure maximum engagement.

The IATA Aviation Strategy Execution Program is offered in collaboration with Harvard Business Publishing. This program is based on Harvard Business Publishing's Leadership Direct framework and is a real-time, cohort-based virtual learning workshop. The program encourages peer interaction and critical thinking through a blended curriculum that mixes content, live and virtual events, and collaboration on real-world business issues.

Delivered by established aviation experts, Harvard Business School faculty, and Harvard Business Publishing moderators, the Aviation Leadership Program uses Harvard Business Review articles and Harvard Business School case studies with real-world aviation industry application. The program uses a participant centered instructional methodology that encourages reflection, discussion and critical thinking. This method yields behavioral changes and tangible business and will empower participants to integrate leadership concepts into immediate practice.

The program is limited to 50 participants to ensure maximum engagement.

This workshop is designed to create a new level of teamwork awareness and creativity, both in management and team members. Through exercises, you will learn how to improve your ability to work with others while continually building teamwork within your organization.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

The purpose of this course is to create a new level of teamwork awareness and increase participants’ ability to work with others, in a collaborative and effective fashion, while continually building teamwork within their organization. Participants will learn how to build trust with peers and plan strategies to manage stakeholder interaction and engagement. Through the Harvard Business Publishing Change Management simulation, participants experiment with different strategies for effective change management and explore power, influence and resistance to change while attempting to persuade key members of an organization to adopt a change initiative.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

This course covers a range of ethical issues arising in today’s business operations. You will gain a broad understanding of business ethics concepts and learn how to apply an ethical code of practice within your organization to influence behavior and contribute to bottom line performance.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Améliorez vos compétences en communication et en présentation dans un environnement multiculturel. La communication est au cœur de la gestion des affaires, spécialement dans le contexte de l’aviation internationale. Cette formation vous permettra d’accroître votre compréhension des différences interculturelles, d’explorer différentes méthodes de communication, d’apprendre à transmettre une information claire, concise et adaptée à votre destinataire.

Saviez-vous que 55 % de votre message est transmis par votre langage corporel ? Apprenez à devenir plus conscient de cet aspect afin de comprendre votre réel niveau de communication avec les autres. Gagnez en expérience pratique et améliorez votre communication interpersonnelle à travers des exercices en classe, des présentations et les réactions de vos pairs.

Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise.

Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Este curso le ayudará a desarrollar sus competencias como docente, al ofrecer múltiples oportunidades de valorar y de mejorar su trabajo a la hora de plantear, desarrollar y analizar un evento formativo. Además, en este entorno de aprendizaje práctico y constructivo, recibirá valiosos consejos de orientadores experimentados, con especial hincapié en la competencia de hablar en público y las buenas prácticas profesionales como formador.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Studies prove that it can cost 5 times more to attract a new customer compared to retaining a customer. Great customer service is key to retention and therefore it is critical for a business to provide consistently excellent service. With new technologies being introduced to the market, customer service teams need to be even better equipped to work with limited face-to-face interaction while being culturally and emotionally educated.

This course runs over 3 days with 3 hours a day of live interactive learning with an instructor, complemented with case studies and other learning materials to study at your own pace each day. This course will help you develop an understanding of customer service; key skills to create lasting and satisfying relationships with customers; and to deal with customer conflict resolution from an aviation perspective. A must have to keep up with the demands within this global industry which is experiencing an increasing number of passengers and operates within a constantly changing and challenging environment.

Communication is an essential skill for conducting business, especially in the international context of aviation. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences, explore different methods of communication, and teach you how to transfer information clearly and concisely according to the needs of your audience.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Writing skills are a great asset no matter what your job role. Learn how to communicate clearly, concisely, and effectively in emails, reports, sales proposals, presentations and more. This course will ensure your writing skills are consistent with you and your company’s desired brand image.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

A lo largo de este taller de tres días, exploraremos todos los aspectos de la Evaluación de Requerimientos/Necesidades de Capacitación a fin de que esté bien equipado para responder de manera efectiva a las solicitudes de sus supervisores, colegas o supervisados cuando se requieran negociaciones en el mejoramiento del desempeño. Contará con las herramientas y el conocimiento que le asegure que podrá realizar las preguntas correctas, buscar las respuestas de los problemas de personal y descubrirá las oportunidades para el mejoramiento. Los participantes de este taller podrán utilizar un método más estratégico al buscar soluciones para mejorar el desempeño/rendimiento del nivel de los individuos, las operaciones y de la empresa.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Ce cours vous aidera à développer vos compétences pédagogiques en vous offrant de nombreuses possibilités pour évaluer et améliorer la manière dont vous concevez, dispensez et évaluez un cours de formation. L’accent mis sur les techniques de présentation et les meilleures pratiques en matière de formation vous offrira des informations précieuses proposées par des animateurs expérimentés dans un environnement d’apprentissage pratique et constructif.

Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise.

Develop a leadership mind-set and gain a management skill-set with this 16-week blended-learning program. This program is offered in collaboration with Harvard Business Publishing (HBP) to help you as a new manager make a successful transition to your managerial ranks, while honing your leadership potential.

Virtual leadership development is not synonymous with on-your-own, self-paced training. The program is structured to accommodate busy schedules and combines self-study activities that can be done in your own time, at your own pace. Collaborative activities such as live sessions allow you to participate in facilitated discussions with a moderator and your peers.

The self-study learning activities include: Harvard ManageMentor© access for the duration of the program, plus 90 days after the program; Harvard Business Review articles; videos; and simulations. The program also includes 8 virtual sessions of 90 minutes each, facilitated by an HBP moderator, providing you with instruction and engaging you in discussions. The moderator also stays connected through the online discussion forum.

The Learn – Apply – Reflect approach uses predefined on-the-job activities to align the content for immediate application of learning, and each module includes activities requiring you to take action on what you are learning.

Las personas constituyen el eje central de la aviación comercial y la gestión de dichas personas es esencial para garantizar el rendimiento empresarial. Gracias a este curso, adquirirá los conocimientos necesarios para sacar lo mejor de las personas que dirige.

Tendrá la oportunidad de evaluar sus puntos fuertes y ámbitos de desarrollo, además de mejorar sus propias habilidades para comunicar y facilitar retroalimentación. Asimismo, aprenderá a motivar a las distintas personalidades que integren su equipo y a liderar los procesos de cambio.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Harvard ManageMentor© (HMM) is the premier on-demand learning and performance support resource for leadership and management skills development. Fueled by the latest in thinking and proven practices from Harvard Business Publishing's world-class experts, this training program delivers critical leadership and management skills when you need them most.

The HMM© program is offered as an option to both IATA graduates and currently enrolled students only. HMM includes 24 modules that incorporate state-of-the-art, media-rich content spanning a full scope of essential management topics, enhancing aviation and travel industry professional training.

Please note: The Leadership and Management Diploma can be only claimed when enrollment was made with an IATA self-study course that includes HMM© access. The purchase of HMM© modules cannot be combined with a separate individual purchase of an IATA self-study course to claim the Leadership and Management Diploma.

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

The global air transport system plays a unique role in connecting businesses to markets, uniting family and friends, bringing people together and facilitating tourism and cultural exchange. In recent years, it has become evident that transnational criminal groups are exploiting this system to traffic women, men and children illegally around the globe.

With emerging regulations on trafficking, it is key for you, as aviation staff to understand how you can contribute to fighting this evil crime. Whilst the responsibility to detect, apprehend and prosecute offenders rests with national enforcement authorities, you can provide an important source of additional intelligence when you are able to spot signs of potential trafficking situations.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

IATA has joined forces with Embry-Riddle Aeronautical University–Worldwide (ERAU) to bring you an online Aviation Management certificate. This Program combines one key aviation course from IATA and five courses from ERAU.

Designed for junior level managers currently working in the aviation industry or professionals entering the industry and seeking a managerial role, the certificate’s curriculum addresses topics such as the overview and interdependence of the air transportation system and fundamental skills required of supervisors and/or managers. Courses are offered fully online and are self-paced. Enrollment is open and courses can be started at any time.

During this course you will learn how to develop sound instruction, to enable adult learning experiences to be more efficient, effective and appealing. We will teach you the skills you need to design and develop valuable training programs that address different learning styles. Over five days, the course follows a systematic process that will help you develop training materials that are professional, well-designed and cost-effective. Most importantly, you will have the opportunity to practice some of these key skills for developing training and educational programs.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

It takes more than technical competence for you to successfully deliver aviation training. This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Learn how to use the skills needed to conduct an effective training program to create a positive learning environment, coach and motivate trainees, handle difficult participants, and much more.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

The ability to develop persuasive arguments, structure proposals and effectively negotiate have a major impact on personal and organizational success. This course will prepare you for each phase of the negotiation process, with techniques, tactics and behaviors regarding when to negotiate and how to achieve successful, win-win results for both parties. You will learn and practice the strategies and skills that will help you become a successful negotiator.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Lead talent development and plan the succession for the sustainability of your organization.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Lean Six Sigma is a proven methodology that drives continuous improvement in organizations and enhances customer satisfaction by systematically removing waste.

This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Offered in cooperation with Six Sigma Canada Inc., this course will enhance your technical problem solving skills and prepare you to participate in Six Sigma implementation projects. This course is the first of three required for Green Belt certification.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

This course provides you with an overview of Lean Six Sigma methodology and the Seven Basic Tools so you can support improvement projects as a team member or conduct small projects on a part time basis. Offered in cooperation with Six Sigma Canada Inc., successful completion of this course will earn you Yellow Belt Certification.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Develop strategic managerial skills and concepts which positions training at the heart of organizational growth and improvement.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice.

This course is offered as part of the IATA-University of Geneva Aviation Management Program. A related course is also scheduled at our IATA Training Centers.

Polish your skills and understand cultural awareness and communication as a service provider.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Addressing the key skills and knowledge required to be an effective manager, this course is designed to improve your effectiveness. You will have the opportunity to assess your strengths and development areas, as well as understand different behavioral characteristics and know-how to manage them. You will learn how to get optimal performance results by setting clear expectations and how to create and strengthen a team.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

People are the backbone of commercial aviation, and people management is crucial for ensuring business performance.

With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

In today’s fast-paced working environment, your success depends on your ability to manage and prioritize the competing demands of simultaneous projects.

The process of monitoring and controlling multiple projects presents challenges that go beyond time management and priority setting. And the most skilled project managers align their plans and schedules with organizational priorities. This course will equip you with tools and methodology you can easily apply when taking on multiple projects, programs, and portfolios.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Learn how to correctly manage and control the end-to-end project procurement framework and contract life cycle, as well as effective strategies to successfully handle suppliers a vendors. Over 5 days you will master the step-by-step process for converting needs into outsourced goods and services. You will gain knowledge on how to develop evaluation criteria to select the most appropriate procurement partner, and how to create an effective statement of work and service level agreements.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Further develop your project planning skills and acquire practical techniques to deal with real projects. You will gain hands-on experience using project software and understand how it can support your project planning.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Learn how to develop a project management plan, define scope, and determine project requirements.

This course is offered as part of the IATA-University of Geneva Aviation Management Program. A related course is also scheduled at our IATA Training Centers.

This course will teach you the fundamentals of project management. Learn how to apply essential project management concepts, deal with changes and challenges, and check the impact of your decisions on project outcomes. Benefit from the Harvard Business Publishing simulation to develop your skills of managing real projects.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

This course, developed by McGill University's School of Continuing Studies, fulfills the requirement of 35 hours of formal training in order to be eligible for the Project Management Professional (PMP)® or Certified Associate in Project Management (CAPM)® exams and will prepare participants to successfully pass the exams.

This course will give you the total skill-set to be a compelling communicator. The hallmark of people with great personal presence is that they are themselves. This course helps you find your most effective natural style, and rediscover your innate ability to be relaxed, persuasive communicators. Under stress, or faced with a potentially hostile audience, it’s all too easy to become defensive, or worse, offensive as survival instincts kick in. We will give you the tools to maintain authenticity and professionalism. We work with you to articulate clearly what it is that makes you stand out and how you can harness this for the benefit of your organization.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Apprenez à gérer les clients et les situations difficiles en toute confiance, exploitez pleinement chaque contact client et renforcez la fidélisation.

Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise.

Aprenda a tratar con clientes y situaciones difíciles en toda confianza, a sacar el mayor partido de cada contacto con sus clientes y a potenciar su fidelidad.

Il faut plus que des compétences techniques pour dispenser avec succès une formation en aviation. Ce cours vise à développer vos connaissances, votre état d’esprit et les aptitudes nécessaires pour préparer, dispenser et évaluer un cours de formation. Apprenez à créer un environnement d’apprentissage positif, à soutenir et motiver les participants, à faire face aux situations difficiles avec ceux-ci et bien plus.

Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise.

Mejore sus aptitudes de comunicación y presentación en un ambiente multicultural

La comunicación es una aptitud esencial para el manejo de negocios, especialmente en el contexto internacional de la aviación. Mejore su comprensión de las diferencias interculturales, explore diferentes métodos de comunicación y aprenda cómo transmitir información de manera clara y concisa ajustándose a las necesidades de su audiencia.

¿Sabía usted que el 55% de la comunicación se basa en el lenguaje corporal? Aprenda cómo aumentar la conciencia de sí mismo para así entender su actual nivel de comunicación con los demás. Adquiera aptitudes prácticas para mejorar su comunicación interpersonal a través de ejercicios de aula, presentaciones y la retroalimentación de sus compañeros.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Iniciar una carrera profesional en el ámbito de la capacitación con sólidos conocimientos que demuestren lo que se requiere para ser un buen instructor.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

This course will help you build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

In this three-day course, we will explore all aspects of Training Needs Assessment so that you will be better equipped to respond effectively to requests from your supervisors, colleagues or peers when asked for performance improvement interventions. You will be armed with the tools and knowledge that will ensure that you can ask the right questions, find the answers to performance problems and uncover opportunities for improvement. These skills will enable a more strategic approach to improving the overall performance at the individual, operational and organizational level.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

This 4-hour webinar on Understanding New Distribution Capability (NDC) is designed to provide aviation industry consultants with in-depth expertise on NDC. This is a major industry initiative primarily aimed at transforming the current airline model into a customer-driven retail model. NDC aims to enable the distribution capabilities that currently exist on direct channels and move them to indirect channels; enable further revenue generation; and yield improvement through product differentiation and cost efficiency arising from an open standard.

Ultimately, NDC enables the travel industry to transform the way air products are retailed to corporations, leisure and business travelers, by addressing the industry’s current distribution limitations of product differentiation and time-to-market; access to full and rich air content; and a transparent shopping experience.

通过为期16周的协作式混合学习课程，培养领导力意识，发展管理技能。通过与哈弗商学院出版社联合举办，本课程帮助新晋管理者成功过度到管理角色，同时磨练自己的领导力潜力。

这一以团队为基础的课程结合了来自哈佛管理导师（Harvard ManageMentor©）的自学内容、《哈弗商业评论》文章、案例研究和视频。在课程期间，学员将采用“学习 - 运用 - 思考”学习方法。课程包括8场由哈佛商学院出版社主讲人主持的虚拟实时网络研讨会（每场90分钟）、一场学员论坛，并且可接触到广泛的资源库。为保证学员最大程度参与，课程仅限60人参加。

• 学习 - 为新岗位的工作活动做好准备。
• 运用 - 利用简单的提示和工具，完成基于真实工作的练习。
• 思考 - 进行反思练习，回顾成果，与其他学员分享措施和方法，确认最佳实践。