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Aviation Human Resources Management Workshop (Classroom, 3 days) |
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The competitive aviation environment is compelling airlines to better align their Human Resources (HR) approach with strategic objectives and support business growth.
This workshop will ensure you are equipped to play an active role in the design and implementation of your team’s HR processes. Thanks to practical and performance-oriented training methods, you will have the opportunity to assess your current HR practices and determine the changes needed to make people management an essential component of your business strategy. |
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Aviation Leadership Development Program in collaboration with Harvard Business Publishing |
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The IATA Aviation Leadership Development Program is
offered in collaboration with Harvard Business Publishing. This program
is based on Harvard Business Publishing's Leadership Direct framework and is a
real-time, cohort-based virtual learning workshop. The program encourages peer
interaction and critical thinking through a blended curriculum that mixes
content, live and virtual events, and collaboration on real-world business
issues. Delivered by established aviation experts, Harvard
Business School faculty, and Harvard Business Publishing moderators, the
Aviation Leadership Program uses Harvard Business Review articles and Harvard
Business School case studies with real-world aviation industry application. The
program uses a participant centered instructional methodology that encourages
reflection, discussion and critical thinking. This method yields behavioral
changes and tangible business and will empower participants to integrate
leadership concepts into immediate practice. 
The program is limited to 50 participants to ensure maximum engagement. |
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Aviation Strategy Execution Program in collaboration with Harvard Business Publishing |
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The IATA Aviation Strategy Execution Program is offered in collaboration with Harvard Business Publishing. This program is based on Harvard Business Publishing's Leadership Direct framework and is a real-time, cohort-based virtual learning workshop. The program encourages peer interaction and critical thinking through a blended curriculum that mixes content, live and virtual events, and collaboration on real-world business issues. Delivered by established aviation experts, Harvard Business School faculty, and Harvard Business Publishing moderators, the Aviation Leadership Program uses Harvard Business Review articles and Harvard Business School case studies with real-world aviation industry application. The program uses a participant centered instructional methodology that encourages reflection, discussion and critical thinking. This method yields behavioral changes and tangible business and will empower participants to integrate leadership concepts into immediate practice.
The program is limited to 50 participants to ensure maximum engagement. |
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Building Teamwork and Creativity (Classroom, 1 day) |
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This workshop is designed to create a new level of teamwork awareness and creativity, both in management and team members. Through exercises, you will learn how to improve your ability to work with others while continually building teamwork within your organization. |
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Building Teamwork and Stakeholder Management (Classroom, 3 days) |
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The purpose of this course is to create a new level of teamwork awareness and increase participants’ ability to work with others, in a collaborative and effective fashion, while continually building teamwork within their organization. Participants will learn how to build trust with peers and plan strategies to manage stakeholder interaction and engagement. Through the Harvard Business Publishing Change Management simulation, participants experiment with different strategies for effective change management and explore power, influence and resistance to change while attempting to persuade key members of an organization to adopt a change initiative. |
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Business Ethics (Classroom, 3 days) |
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This course covers a range of ethical issues arising in today’s business operations. You will gain a broad understanding of business ethics concepts and learn how to apply an ethical code of practice within your organization to influence behavior and contribute to bottom line performance. |
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Change Management (Classroom, 3 days) |
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Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. |
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Compétences en Communication (Classroom, 5 days) |
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Améliorez vos compétences en communication et en présentation dans un environnement multiculturel. La communication est au cœur de la gestion des affaires, spécialement dans le contexte de l’aviation internationale. Cette formation vous permettra d’accroître votre compréhension des différences interculturelles, d’explorer différentes méthodes de communication, d’apprendre à transmettre une information claire, concise et adaptée à votre destinataire.
Saviez-vous que 55 % de votre message est transmis par votre langage corporel ? Apprenez à devenir plus conscient de cet aspect afin de comprendre votre réel niveau de communication avec les autres. Gagnez en expérience pratique et améliorez votre communication interpersonnelle à travers des exercices en classe, des présentations et les réactions de vos pairs. |
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Corporate Risk Management (Classroom, 5 days) |
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Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations. |
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Cultural Intelligence: The Basics - E-Learning - English |
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Did you know that 70% of all international ventures fail because of culture?
If you are like most people, working with peers or customers from other
countries can be both exciting and challenging. Learn how to overcome cultural
challenges and how to succeed in our global world by boosting your Cultural
Intelligence. |
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Customer Service (Classroom, 3 days) |
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Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty. |
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Drive Corporate Performance (Classroom, 5 days) |
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Learn how performance measurements enhance your organization's ability to deliver on its mission. |
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Effective Communication Skills (Classroom, 5 days) |
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Communication is an essential skill for conducting business, especially in the international context of aviation. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences, explore different methods of communication, and teach you how to transfer information clearly and concisely according to the needs of your audience. |
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Effective Writing Skills (Classroom, 3 days) |
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Writing skills are a great asset no matter what your job role. Learn how to communicate clearly, concisely, and effectively in emails, reports, sales proposals, presentations and more. This course will ensure your writing skills are consistent with you and your company’s desired brand image. |
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Evaluación de las Necesidades de Capacitación (presencial, 3 días) |
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A lo largo de este taller de tres días, exploraremos todos los aspectos de la Evaluación de Requerimientos/Necesidades de Capacitación a fin de que esté bien equipado para responder de manera efectiva a las solicitudes de sus supervisores, colegas o supervisados cuando se requieran negociaciones en el mejoramiento del desempeño. Contará con las herramientas y el conocimiento que le asegure que podrá realizar las preguntas correctas, buscar las respuestas de los problemas de personal y descubrirá las oportunidades para el mejoramiento. Los participantes de este taller podrán utilizar un método más estratégico al buscar soluciones para mejorar el desempeño/rendimiento del nivel de los individuos, las operaciones y de la empresa. |
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Exercising Influence (Classroom, 3 days) |
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Every interaction with another person determines how you are perceived, and every interaction is an opportunity to develop trust, exert positive influence, and improve quality of relationships and productivity. In this course you will acquire the knowledge, skills and practice to influence others, communicate with impact and credibility, and demonstrate poise and confidence. |
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Formation des formateurs - Avancé (salle de cours, 3 jours) |
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Ce cours vous aidera à développer vos compétences pédagogiques en vous offrant de nombreuses possibilités pour évaluer et améliorer la manière dont vous concevez, dispensez et évaluez un cours de formation. L’accent mis sur les techniques de présentation et les meilleures pratiques en matière de formation vous offrira des informations précieuses proposées par des animateurs expérimentés dans un environnement d’apprentissage pratique et constructif. |
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Gestión del Desempeño del Personal (presencial, 5 días) |
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Las personas constituyen el eje central de la aviación comercial y la gestión de dichas personas es esencial para garantizar el rendimiento empresarial. Gracias a este curso, adquirirá los conocimientos necesarios para sacar lo mejor de las personas que dirige.
Tendrá la oportunidad de evaluar sus puntos fuertes y ámbitos de desarrollo, además de mejorar sus propias habilidades para comunicar y facilitar retroalimentación. Asimismo, aprenderá a motivar a las distintas personalidades que integren su equipo y a liderar los procesos de cambio. |
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Harvard ManageMentor for IATA Students and Graduates - E-Learning - English |
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Havard ManageMentor (HMM) is the premier on-demand learning and performance support resource for leadership and management skills development. Fueled by the latest in thinking and proven practices from Harvard Business Publishing's world-class experts, this training program delivers critical leadership and management skills when you need them most. The HMM program is offered as an option to both IATA graduates and currently enrolled students only. HMM includes 24 modules that incorporate state-of-the-art, media-rich content spanning a full scope of essential management topics, enhancing aviation and travel industry professional training. |
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Human Resources Management (Classroom, 5 days) |
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Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. |
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Instructional Design (Classroom, 5 days) |
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During this course you will learn how to develop sound instruction, to enable adult learning experiences to be more efficient, effective and appealing. We will teach you the skills you need to design and develop valuable training programs that address different learning styles. Over five days, the course follows a systematic process that will help you develop training materials that are professional, well-designed and cost-effective. Most importantly, you will have the opportunity to practice some of these key skills for developing training and educational programs. |
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Instructional Techniques (Classroom, 5 days) |
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It takes more than technical competence for you to successfully deliver aviation training. This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Learn how to use the skills needed to conduct an effective training program to create a positive learning environment, coach and motivate trainees, handle difficult participants, and much more. |
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International Negotiation Skills (Classroom, 5 days) |
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The ability to develop persuasive arguments, structure proposals and effectively negotiate have a major impact on personal and organizational success. This course will prepare you for each phase of the negotiation process, with techniques, tactics and behaviors regarding when to negotiate and how to achieve successful, win-win results for both parties. You will learn and practice the strategies and skills that will help you become a successful negotiator. |
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International Strategy Planning and Implementation (Classroom, 3 days) |
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Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders. |
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Leadership Development and Succession Planning (Classroom, 5 days) |
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Lead talent development and plan the succession for the sustainability of your organization. |
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Lean - Six Sigma in Aviation (Classroom, 5 days) |
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Lean Six Sigma is a proven methodology that drives continuous improvement in organizations and enhances customer satisfaction by systematically removing waste. This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company. |
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Lean Six Sigma Green Belt Lite - Level 1 Certificate (Classroom, 5 days) |
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Offered in cooperation with Six Sigma Canada Inc., this course will enhance your technical problem solving skills and prepare you to participate in Six Sigma implementation projects. This course is the first of three required for Green Belt certification. |
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Lean Six Sigma Yellow Belt Certificate (Classroom, 3 days) |
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This course provides you with an overview of Lean Six Sigma methodology and the Seven Basic Tools so you can support improvement projects as a team member or conduct small projects on a part time basis. Offered in cooperation with Six Sigma Canada Inc., successful completion of this course will earn you Yellow Belt Certification. |
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Management of Training (Classroom, 5 days) |
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Position training at the heart of organizational growth and improvement. |
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Managing Across Cultures - University of Geneva (Classroom, 3 days) |
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Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice. |
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Managing Across Cultures (Classroom, 3 days) |
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Polish your skills and understand cultural awareness and communication as a service provider. |
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Managing People and Teams (Classroom, 3 days) |
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Addressing the key skills and knowledge required to be an effective manager, this course is designed to improve your effectiveness. You will have the opportunity to assess your strengths and development areas, as well as understand different behavioral characteristics and know-how to manage them. You will learn how to get optimal performance results by setting clear expectations and how to create and strengthen a team. |
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Managing People Performance (Classroom, 5 days) |
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People are the backbone of commercial aviation, and people management is crucial for ensuring business performance.
With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change. |
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Monitoring and Controlling Multiple Projects, 30 PDUs (Classroom, 5 days) |
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In today’s fast-paced working environment, your success depends on your ability to manage and prioritize the competing demands of simultaneous projects.
The process of monitoring and controlling multiple projects presents challenges that go beyond time management and priority setting. And the most skilled project managers align their plans and schedules with organizational priorities. This course will equip you with tools and methodology you can easily apply when taking on multiple projects, programs, and portfolios. |
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Procurement and Contracts Management (30 PDUs, classroom, 5 days) |
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Learn how to correctly manage and control the end-to-end project procurement framework and contract life cycle, as well as effective strategies to successfully handle suppliers a vendors. Over 5 days you will master the step-by-step process for converting needs into outsourced goods and services. You will gain knowledge on how to develop evaluation criteria to select the most appropriate procurement partner, and how to create an effective statement of work and service level agreements. |
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Project Management - Advanced (30 PDUs, classroom, 5 days) |
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Further develop your project planning skills and acquire practical techniques to deal with real projects. You will gain hands-on experience using project software and understand how it can support your project planning.
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Project Management - University of Geneva (Classroom, 3 days) |
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Learn how to develop a project management plan, define scope, and determine project requirements. |
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Project Management Essentials (30 PDUs, classroom, 5 days) |
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This course will teach you the fundamentals of project management. Learn how to apply essential project management concepts, deal with changes and challenges, and check the impact of your decisions on project outcomes. Benefit from the Harvard Business Publishing simulation to develop your skills of managing real projects. |
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Project Management: Practice and Certification - E-Learning - English |
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This course, developed by McGill University's School of Continuing Studies, fulfills the requirement of 35 hours of formal training in order to be eligible for the Project Management Professional (PMP)® or Certified Associate in Project Management (CAPM)® exams and will prepare participants to successfully pass the exams.
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Service à la clientèle (Classroom, 3 days) |
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Apprenez à gérer les clients et les situations difficiles en toute confiance, exploitez pleinement chaque contact client et renforcez la fidélisation. |
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Servicio de Atención al Cliente (presencial, 3 días) |
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Aprenda a tratar con clientes y situaciones difíciles en toda confianza, a sacar el mayor partido de cada contacto con sus clientes y a potenciar su fidelidad. |
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Techniques d’enseignement (salle de cours, 5 jours) |
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Il faut plus que des compétences techniques pour dispenser avec succès une formation en aviation. Ce cours vise à développer vos connaissances, votre état d’esprit et les aptitudes nécessaires pour préparer, dispenser et évaluer un cours de formation. Apprenez à créer un environnement d’apprentissage positif, à soutenir et motiver les participants, à faire face aux situations difficiles avec ceux-ci et bien plus. |
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Técnicas de Comunicación Efectivas (presencial, 5 días) |
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Mejore sus aptitudes de comunicación y presentación en un ambiente multicultural
La comunicación es una aptitud esencial para el manejo de negocios, especialmente en el contexto internacional de la aviación. Mejore su comprensión de las diferencias interculturales, explore diferentes métodos de comunicación y aprenda cómo transmitir información de manera clara y concisa ajustándose a las necesidades de su audiencia.
¿Sabía usted que el 55% de la comunicación se basa en el lenguaje corporal? Aprenda cómo aumentar la conciencia de sí mismo para así entender su actual nivel de comunicación con los demás. Adquiera aptitudes prácticas para mejorar su comunicación interpersonal a través de ejercicios de aula, presentaciones y la retroalimentación de sus compañeros. |
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Técnicas de Instrucción (presencial, 5 días) |
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Iniciar una carrera profesional en el ámbito de la capacitación con sólidos conocimientos que demuestren lo que se requiere para ser un buen instructor. |
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Train the Trainer - Advanced (Classroom, 3 days) |
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This course will help you build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment.
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Training Needs Assessment (Classroom, 3 days) |
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In this three-day course, we will explore all aspects of Training Needs Assessment so that you will be better equipped to respond effectively to requests from your supervisors, colleagues or peers when asked for performance improvement interventions. You will be armed with the tools and knowledge that will ensure that you can ask the right questions, find the answers to performance problems and uncover opportunities for improvement. These skills will enable a more strategic approach to improving the overall performance at the individual, operational and organizational level. |