Ensuring top-quality operations
Delivering the skills and information you need to stay on top of international regulatory requirements.

This growing collection of courses covers the most recent trends for ensuring top-quality operations and is taught by experienced industry practitioners.

Using an engaging, interactive approach to learning, our courses combine lectures, technology, and hands-on exercises to quickly transfer the tools you need.


Use the filters to find courses and diplomas that will help you get ahead in your career

Found 40 courses and diplomas

PartnerTaught.svg Partner-taught or self-study

Airline Cabin Crew Training (partner-taught or self-study)

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines.

  • English
  • 中文
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Airline Customer Service (partner-taught or self-study)

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

  • English
  • 中文
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Airline Operations Diploma

Learn the skills to manage airline operations, ground operations, and to implement emergency response programs.

  • English
  • Español
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Airline Quality Management Diploma

Learn how to design and implement a QMS that includes a document control system and internal audit processes.

  • English
  • Español
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Aviation Internal Auditor (LIVE virtual classroom)

This course prepares you to conduct consistent audits and drive continuous improvement within your organization.

  • English
  • Español
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Aviation Internal Auditor (classroom)

This course prepares you to conduct consistent audits and drive continuous improvement within your organization.

  • English
  • Español
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Aviation Lead Auditor (classroom)

Gain the essential knowledge required to become a lead auditor by further developing your practical audit management and team leadership skills.

  • English
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Aviation Lead Auditor (LIVE virtual classroom)

Gain the essential knowledge required to become a lead auditor by further developing your practical audit management and team leadership skills.

  • English
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Aviation Security Operations Diploma

Gain knowledge of security in a selection of operational areas and earn an industry recognized diploma.

  • English
  • Español
  • Français
  • Italiano
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Document Control Systems (classroom)

This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.

  • English
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Document Control Systems (LIVE virtual classroom)

This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.

  • English
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Enterprise Risk Management for Aviation (classroom)

Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.

  • English
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Enterprise Risk Management for Aviation (LIVE virtual classroom)

Lead your organization in the transition from operational safety risk assessment to a fully integrated risk management using Integrated Risk Management (IRM) methodology.

  • English
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Flight Operations Management - Introduction (LIVE virtual classroom)

Align your flight operations with regulatory requirements and learn how to manage recruitment and training.

  • English
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Flight Operations Management - Introduction (classroom)

Align your flight operations with regulatory requirements and learn how to manage recruitment and training.

  • English
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Human Trafficking Awareness (e-learning)

Learn the most recent techniques on how to spot and how to manage human trafficking situations

  • English
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Implementing Baggage Tracking through RFID and XML Messaging (classroom)

Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging

  • English
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In-flight Security (classroom)

From minor in-flight incidents to bomb threats and hijacking situations, learn tested techniques to handle a range of passenger disturbances. Practice your response skills in a series of exercises.

  • English
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IOSA Airline Auditor – Flight Operations (FLT) Discipline (LIVE virtual classroom)

Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs)

  • English
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IOSA Airline Auditor – Flight Operations (FLT) Discipline (classroom)

Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs)

  • English
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IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (LIVE virtual classroom)

Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist.

  • English
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IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (classroom)

Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist.

  • English
VirtualClassroom.svg Virtual classroom

IOSA Airline Auditor Training (LIVE virtual classroom)

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13

  • English
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IOSA Airline Auditor Training (classroom)

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13

  • English