Ensuring top-quality operations
Delivering the skills and information you need to stay on top of international regulatory requirements.

This growing collection of courses covers the most recent trends for ensuring top-quality operations and is taught by experienced industry practitioners.

Using an engaging, interactive approach to learning, our courses combine lectures, technology, and hands-on exercises to quickly transfer the tools you need.


Use the filters to find courses and diplomas that will help you get ahead in your career
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Found 40 courses and diplomas

PartnerTaught.svg Partner-taught or self-study

Airline Cabin Crew Training (partner-taught or self-study)

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines.

  • English
  • 中文
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Airline Customer Service (partner-taught or self-study)

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

  • English
  • 中文
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Airline Operations Diploma

Learn the skills to manage airline operations, ground operations, and to implement emergency response programs.

  • English
  • Español
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Airline Quality Management Diploma

Learn how to design and implement a QMS that includes a document control system and internal audit processes.

  • English
  • Español
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Aviation Internal Auditor (LIVE virtual classroom)

This course prepares you to conduct consistent audits and drive continuous improvement within your organization.

  • English
  • Español
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Aviation Internal Auditor (classroom)

This course prepares you to conduct consistent audits and drive continuous improvement within your organization.

  • English
  • Español
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Aviation Lead Auditor (classroom)

Gain the essential knowledge required to become a lead auditor by further developing your practical audit management and team leadership skills.

  • English
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Aviation Lead Auditor (LIVE virtual classroom)

Gain the essential knowledge required to become a lead auditor by further developing your practical audit management and team leadership skills.

  • English
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Aviation Security Operations Diploma

Gain knowledge of security in a selection of operational areas and earn an industry recognized diploma.

  • English
  • Español
  • Français
  • Italiano
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Document Control Systems (classroom)

This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.

  • English
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Document Control Systems (LIVE virtual classroom)

This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.

  • English
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Enterprise Risk Management for Aviation (classroom)

Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.

  • English
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Enterprise Risk Management for Aviation (LIVE virtual classroom)

Lead your organization in the transition from operational safety risk assessment to a fully integrated risk management using Integrated Risk Management (IRM) methodology.

  • English
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Flight Operations Management - Introduction (LIVE virtual classroom)

Align your flight operations with regulatory requirements and learn how to manage recruitment and training.

  • English
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Flight Operations Management - Introduction (classroom)

Align your flight operations with regulatory requirements and learn how to manage recruitment and training.

  • English
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Human Trafficking Awareness (e-learning)

Learn the most recent techniques on how to spot and how to manage human trafficking situations

  • English
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Implementing Baggage Tracking through RFID and XML Messaging (classroom)

Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging

  • English
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In-flight Security (classroom)

From minor in-flight incidents to bomb threats and hijacking situations, learn tested techniques to handle a range of passenger disturbances. Practice your response skills in a series of exercises.

  • English
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IOSA Airline Auditor – Flight Operations (FLT) Discipline (LIVE virtual classroom)

Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs)

  • English
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IOSA Airline Auditor – Flight Operations (FLT) Discipline (classroom)

Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs)

  • English
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IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (LIVE virtual classroom)

Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist.

  • English
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IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (classroom)

Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist.

  • English
VirtualClassroom.svg Virtual classroom

IOSA Airline Auditor Training (LIVE virtual classroom)

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13

  • English
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IOSA Airline Auditor Training (classroom)

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13

  • English