Our operations, quality and audit training delivers the skills and information you need to stay on top of international regulatory requirements. This growing collection of courses covers the most recent trends for ensuring top-quality operations and is taught by experienced industry practitioners.

Using an engaging, interactive approach to learning, our courses combine lectures, technology, and hands-on exercises to quickly transfer the tools you need.


Use the filters to find courses and diplomas that will help you get ahead in your career

Found 29 courses and diplomas

Airline Cabin Crew Training course (partner-taught or self-study)

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines.

Airline Cabin Crew Training for the Leadership & Management Training Program (partner-taught or self-study)

Take this first step to becoming an airline cabin crew member while developing your people and business management skills.

  • English

Airline Customer Service course (partner-taught or self-study)

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.

Airline Customer Service for the Leadership & Management Training Program (partner-taught or self-study)

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

  • English

Airline Operations Diploma

Learn the skills to manage airline operations, ground operations, and to implement emergency response programs.

  • English
  • Español

Airline Quality Management Diploma

Learn how to design and implement a QMS that includes a document control system and internal audit processes.

  • English
  • Español

Aviation English (e-learning)

Develop the skills necessary to deal with the content commonly found in aviation training courses, and documents, such as those produced by ICAO and other aviation related organizations

  • English

Aviation Internal Auditor (classroom)

This course prepares you to conduct consistent audits and drive continuous improvement within your organization.

Aviation Lead Auditor (classroom)

Gain the essential knowledge required to become a lead auditor by further developing your practical audit management and team leadership skills.

  • English

Aviation Security Operations Diploma

Gain knowledge of security in a selection of operational areas and earn an industry recognized diploma.

  • English
  • Español
  • Français
  • Italiano

Document Control Systems (classroom)

This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.

  • English

Enterprise Risk Management for Aviation (classroom)

Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.

  • English

Flight Operations Management - Introduction (classroom)

Align your flight operations with regulatory requirements and learn how to manage recruitment and training.

  • English

Human Trafficking Awareness (e-learning)

Learn the most recent techniques on how to spot and how to manage human trafficking situations

  • English

Implementing Baggage Tracking through RFID and XML Messaging (classroom)

Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging

  • English

In-flight Security (classroom)

From minor in-flight incidents to bomb threats and hijacking situations, learn tested techniques to handle a range of passenger disturbances. Practice your response skills in a series of exercises.

  • English

IOSA Airline Auditor – Flight Operations (FLT) Discipline (classroom)

Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs)

  • English

IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (classroom)

Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist.

  • English

IOSA Airline Auditor Training (classroom)

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13

  • English

ISAGO for Auditors (LIVE virtual classroom)

A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.

  • English

Managing Airline Scheduling Challenges (Classroom)

Gain in-depth understanding of the most common constraints and challenges in airline scheduling.

  • English

Network Development and Management Diploma

This diploma provides the basis and practical know-how to effectively develop the skills required to achieve key commercial objectives.

  • English
  • Español

Operational Cyber Security in Aviation (classroom)

Providing you with more in-depth skills to evaluate and mitigate the risk of a cyber-attack, protect your critical systems, information, assets and data in aviation.

  • English

Passenger Experience Service Design - Advanced (classroom)

Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.

  • English