Our operations, quality and audit training delivers the skills and information you need to stay on top of international regulatory requirements. This growing collection of courses covers the most recent trends for ensuring top-quality operations and is taught by experienced industry practitioners.

Using an engaging, interactive approach to learning, our courses combine lectures, technology, and hands-on exercises to quickly transfer the tools you need.

Digital courses

Supporting the industry during the COVID-19 pandemic we have extended our course offering by introducing live virtual classes for some of our classroom courses. See the list of Safety & Quality digital courses

Classroom schedule

See the schedule of Airline Operations, Quality and Audit classroom training courses


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Found 26 courses and diplomas

Airline Cabin Crew Training course

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines.

  • English
  • 中文
  • Course

Airline Cabin Crew Training for the Leadership & Management Training Program

Take this first step to becoming an airline cabin crew member while developing your people and business management skills.

  • English
  • Course

Airline Customer Service course

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.

  • English
  • 中文
  • Course

Airline Customer Service for the Leadership & Management Training Program

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

  • English
  • Course

Airline Operations Diploma

Learn the skills to manage airline operations, ground operations, and to implement emergency response programs.

  • English
  • Español
  • Diploma

Airline Quality Management Diploma

Learn how to design and implement a QMS that includes a document control system and internal audit processes.

  • English
  • Diploma

Aviation Internal Auditor (LIVE virtual classroom)

This course prepares you to conduct consistent audits and drive continuous improvement within your organization.

  • English
  • Course

Aviation Lead Auditor (LIVE virtual classroom)

Gain the essential knowledge required to become a lead auditor by further developing your practical audit management and team leadership skills.

  • English
  • Course

Aviation Security Operations Diploma

Gain knowledge of security in a selection of operational areas and earn an industry recognized diploma.

  • English
  • Español
  • Français
  • Italiano
  • Diploma

Document Control Systems (Classroom, 4 days)

This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.

  • English
  • Course

Enterprise Risk Management for Aviation (Classroom, 4 days)

Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.

  • English
  • Course

Human Trafficking Awareness - eLearning

Learn the most recent techniques on how to spot and how to manage human trafficking situations

  • English
  • Course

Implementing Baggage Tracking through RFID and XML Messaging (Classroom, 3 days)

Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging

  • English
  • Course

In-flight Security (Classroom, 5 days)

From minor in-flight incidents to bomb threats and hijacking situations, learn tested techniques to handle a range of passenger disturbances. Practice your response skills in a series of exercises.

  • English
  • Course

Introduction to Flight Operations Management (Classroom, 5 days)

Align your flight operations with regulatory requirements and learn how to manage recruitment and training.

  • English
  • Course

IOSA Airline Auditor – Flight Operations (FLT) Discipline (Classroom, 3 days)

Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs)

  • English
  • Course

IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (Classroom, 2 days)

Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist.

  • English
  • Course

IOSA Airline Auditor Training (LIVE virtual classroom)

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13

  • English
  • Course

IOSA Auditor Training (Classroom, 5 days)

Learn about the IOSA documentation system, typical organizational structure of airlines, audit procedures, and techniques to be applied by an IOSA auditor.

  • English
  • Course

ISAGO for Auditors (LIVE virtual classroom)

A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.

  • English
  • Course

Passenger Experience Service Design - Advanced (Classroom, 3 days)

Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.

  • English
  • Course

Passenger Processing Design and Implementation (Classroom, 2 days)

Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations

  • English
  • Course

Quality Management (QMS) for Airlines (LIVE virtual classroom)

This course provides an introduction to QMS components and objectives that you can establish within your operations.

  • English
  • Course

Quality Management Systems (QMS) Fundamentals - eLearning

This course will provide you with the fundamental knowledge needed to work with Quality Management Systems (QMS).

  • English
  • Course