Our operations, quality and audit training delivers the skills and information you need to stay on top of international regulatory requirements.

This growing collection of courses covers the most recent trends for ensuring top-quality operations and is taught by experienced industry practitioners.

Using an engaging, interactive approach to learning, our courses combine lectures, technology, and hands-on exercises to quickly transfer the tools you need.

Search courses and diplomas

Found 46 courses and diplomas

Airline Cabin Crew Training

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines.

  • English
  • 中文
  • Course

Airline Cabin Crew Training for the Leadership & Management Training Program

Take this first step to becoming an airline cabin crew member while developing your people and business management skills.

  • English
  • Course

Airline Customer Service

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.

  • English
  • 中文
  • Course

Airline Customer Service for the Leadership & Management Training Program

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

  • English
  • Course

Airline Operations Diploma

Learn the skills to manage airline operations, ground operations, and to implement emergency response programs.

  • English
  • Español
  • Diploma

Airline Quality Management Diploma

Learn how to design and implement a QMS that includes a document control system and internal audit processes.

  • English
  • Diploma

Airline Security Operations Optimization (Classroom, 5 days)

Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats.

  • English
  • Course

Airport Slot Coordination: Policy and Implementation (Classroom, 3 days)

Develop a better and balanced understanding of the challenges that the aviation industry faces as a result of insufficient airport infrastructure across all regions of the world.

  • English
  • Course

Airport Slots and Coordination (Classroom, 3 days)

Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.

  • English
  • Español
  • Français
  • Pусский
  • Course

Aviation Internal Auditor (Classroom, 5 days)

This course prepares you to conduct consistent audits and drive continuous improvement within your organization.

  • English
  • Course

Aviation Lead Auditor (Classroom, 3 days)

Gain the essential knowledge required to become a lead auditor by further developing your practical audit management and team leadership skills.

  • English
  • Course

Aviation Security Management - University of Geneva (Classroom, 3 days)

Gain knowledge of aviation security from a management perspective and explore the issues facing Aviation Security Service management.

  • English
  • Course

Aviation Security Operations Diploma

Gain knowledge of security in a selection of operational areas and earn an industry recognized diploma.

  • English
  • Español
  • Français
  • Italiano
  • Diploma

AVSEC Background Vetting and Insider Threat Mitigation (Classroom, 3 days)

Based on recommendations from the ICAO Universal Security Audit Program and the IATA Security Manual, this course helps you develop an employee background vetting program that fits the context of your company.

  • English
  • Course

Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)

Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger.

  • English
  • Course

Customer Service (Classroom, 3 days)

Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty.

  • English
  • Español
  • Français
  • Course

Customer Service: An Aviation Perspective (Virtual Classroom, 3 days)

Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective

  • English
  • Course

Document Control Systems (Classroom, 4 days)

This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.

  • English
  • Course

Enhancing Customer Experience Through Data and Insights (Classroom, 2 days)

An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty

  • English
  • Course

Enterprise Risk Management for Aviation (Classroom, 4 days)

Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.

  • English
  • Course

Fuel Efficiency and Conservation (Classroom, 3 days)

Want to save 3% to 5% on your fuel bill? Perform a fuel efficiency audit of your own organization and undertake a structured implementation and cultural change program.

  • English
  • Français
  • Course

IATA - ENAC Advanced Master in Airline Operations

IATA and the Ecole Nationale de l’Aviation Civile (ENAC) have partnered to offer a degree program for airline operations professionals. The Advanced Master in Airline Operations combines operational expertise and comprehensive academic rigor.

  • English
  • Diploma

Implementing Baggage Tracking through RFID and XML Messaging (Classroom, 3 days)

Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging

  • English
  • Course

In-flight Security (Classroom, 5 days)

From minor in-flight incidents to bomb threats and hijacking situations, learn tested techniques to handle a range of passenger disturbances. Practice your response skills in a series of exercises.

  • English
  • Course