Airport Planning, Operations and Management courses

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Emergency Planning and Response for Airports and GSPs (classroom)

Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.

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Enhancing Customer Experience Through Data and Insights (classroom)

An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty

Virtual classroom

Evolving Digital Risks Information and Communications Age (LIVE virtual classroom)

You will develop a greater understanding of potential ways in which your staff and organization may be exposed to, or exploited by, new digital threats.

Diploma

Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

Diploma

IATA - University of St Gallen Diploma of Advanced Studies (DAS) in Global Air Transport Management

The diploma encompasses 12 courses, which will enable you to explore and analyze topics in-depth, ranging from aviation systems and revenue management to sustainability and change management.

Virtual classroom

IEnvA Assessor Training (LIVE virtual classroom)

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Implementing Baggage Tracking through RFID and XML Messaging (classroom)

Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging

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Managing Green Airports (classroom)

This course will provide a comprehensive overview of airport environmental matters, as well as environmental management systems, community engagement and decision making.

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NOTAM Origination for Airports (classroom)

Providing the necessary understanding of AIS and the detailed knowledge needed to take the role of NOTAM initiator, effectively and safely, meeting the expectations of regulators

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One ID: Digital Identity and Biometrics Fundamentals (classroom)

Learn about the main models, forms and features of digital identity and biometrics that are essential for implementing One ID solutions

Diploma

Passenger Experience Excellence Diploma

Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.

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Passenger Experience Service Design - Advanced (classroom)

Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.

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Passenger Handling Supervision (classroom)

Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards

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Passenger Processing Design and Implementation (classroom)

Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations

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Perishable Cargo Logistics Management (classroom)

Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization

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Re-imagining Passenger Experience Through Design Thinking (classroom)

An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers

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Safety Management Systems (SMS) for Airports (classroom)

Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.

Virtual classroom

Security Incident Management (LIVE virtual classroom)

Learn about physical security incident management for operational and strategic areas of responsibility, with a focus on command and control.