My Training Account
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security.
Our courses are taught by experienced industry practitioners, providing best practices and skills to help you overcome the increasing competition in the airport market.
Ensure up-to-date skills throughout 2022
IATA Airport & Ground Ops courses are based on the 2022 IATA Manuals, which stipulate the latest rules and regulations that came into effect on 1 January 2022.
Found 67 courses and diplomas
A-CDM in Airport and Ground Operations (classroom)
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations
- English
Advanced Airport Operations Diploma
For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.
- English
- Español
- Français
Aircraft De-icing Operations Management (classroom)
Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.
- English
Aircraft Recovery (classroom)
Identify potential issues in aircraft recovery when removing immobilized or disabled aircraft in a timely manner.
- English
Airport Business Management - University of Geneva (classroom)
Learn how to strategize marketing opportunities and competitive threats, and achieve goals by using performance management systems.
- English
Airport Certification and Infrastructure Standards (classroom)
Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations.
Airport Command and Control – Smart AOCC (LIVE virtual classroom)
Learn about a method to define the size of an AOCC, to set up documents for the procurement process of systems and equipment based on your organizational structure
- English
Airport Customer Service (classroom)
Drive a culture of excellence around customer service and communication.
- English
Airport Development and Infrastructure Design (classroom)
Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure.
- English
Airport Extreme Weather Operations and Planning (classroom)
Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.
- English
Airport Financial Management (classroom)
Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations.
- English
Airport Marketing & Corporate Communications Strategies (classroom)
Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies.
- English
Airport Master Planning (classroom)
Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service.
- English
Airport Operations - Advanced (classroom)
Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements.
Airport Operations Flow Planning and Optimization (classroom)
Good planning and analytics are key in optimizing all the operational areas at an airport.
- English
Airport Privatization and Transfer of Ownership (classroom)
Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators.
- English
Airport Route Development and Commercial Management (classroom)
Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities.
- English
Airport Security Operations Optimization (classroom)
Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures.
Airport Services - Passenger Handling (classroom)
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
- English
Airport Slot Coordination: Policy and Regulation (classroom)
Develop a better and balanced understanding of the challenges that the aviation industry faces as a result of insufficient airport infrastructure across all regions of the world.
- English
Airport Slot Management and Coordination (classroom)
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.
- English
Airport Strategic Management Diploma
Combine courses in the areas of planning, management and business development for a complete overview of airport strategy.
- English
- Español
Airport Strategic Management with Business Simulation (classroom)
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results.
- English
Airport Terminal Planning and Design (classroom)
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations.
- English
