A Safety Management System (SMS) is an essential part of operating in today’s aviation industry.

This advanced course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

Participants will be able to streamline the operational and business processes of their companies and demonstrate improved safety performance to their Board of Directors, insurance underwriters, their clients and customers, and the regulatory agencies that oversee them. Managers and staff from Safety Offices will particularly benefit from the course, as will representatives from Civil Aviation Authorities.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Stay up-to-date with the latest in Aeronautical Information Management (AIM), reviewing SWIM, eTOD, AICM/ AIXM, aerodrome mapping, aeronautical information briefing, e-AIP, AIS/MET datalink.

This 5 day course is about AIM for AIS experts. It provides detailed practical information to assist in the transition from AIS to AIM.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Benefit from a comprehensive introduction to Aeronautical Information Services (AIS) whose objective is to ensure the flow of aeronautical information and data necessary for the safety, regularity and efficiency of international air navigation. Learn about the ICAO Annexes and documentation that relate to AIS, AIS user requirements and principles, the dependence of safety on the quality of aeronautical information, the application of AIS in the cockpit, and ICAO’s roadmap for the transition from AIS to Aeronautical Information Management (AIM).

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

This course will provide you with an overview of the air transportation system that illustrates the interdependence among its components: airlines, airports, civil aviation authorities and air navigation services.

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

This training program combines IATA's trusted Airline Cabin Crew course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Get a head start in the industry with this insider’s view of the air transportation system.

Review aviation-related businesses and organizations and the role they play in shaping the industry. Polish your management and presentation skills while working with experienced instructors and class peers on a unique course integration exercise.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Understand the ICAO Standards and Regulatory Procedures (SARPs), regulations (JARs, FARs) and requirements relating to aircraft certification and continuing airworthiness, and learn how to apply these processes in your organization. Master the processes involved in obtaining and holding an Air Operator Certificate (AOC): relevant documentation; elements of a maintenance program; manuals, logs and records. Know the processes relevant to Approved Maintenance Organizations (AMO) including Quality Assurance and building a Training Program.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Este curso examina las estrategias para las Administraciones de Aviación Civil basadas en las últimas tendencias y necesidades del mercado. Los participantes podrán planificar y ejecutar el desarrollo de una normativa eficiente de la aviación civil y de servicios operacionales para enfrentarse a las políticas y objetivos del transporte aéreo nacional. Mediante la práctica de ejercicios, los participantes trabajarán en equipo para resolver problemas y cuestiones, aplicando los conceptos y principios aprendidos en el curso.

Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as In-house training.

In an industry where almost every business depends on IT systems and the confidentiality and reliability of its data, cyber security is a fast emerging threat to operation. This course will help your organization determine where to start in what can seem like a never-ending effort to protect your information and systems.

Starting with awareness training, the first and most important step to preventing cybercrime, you will learn about common attack methods used by today’s cybercriminal and the potential vulnerabilities in aviation systems. Using the insight you receive from case studies and demonstrations from IT experts, you will then learn the right questions to ask when conducting a risk assessment in an aviation business.

Many airlines and airports have robust systems in place to address common hacking threats, but a holistic approach to the broader aviation IT infrastructure is still needed. Open to airline, airport, regulator and IT provider staff, this course provides a perfect platform for all key stakeholders to work toward a common framework.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Does your staff meet the ICAO Aviation English Level 4 operational standard?

Developed in partnership with Berlitz Languages, Inc., this comprehensive assessment service lets you easily determine your staff’s ICAO Aviation English proficiency level and select the right training program to bring them to level 4 proficiency.

The assessment evaluates candidates against each of the six language proficiency criteria, so that further training is concentrated on areas where needed. As part of the complete IATA-Berlitz Aviation English Language Solution package, this assessment is free of charge for candidates that follow the IATA-Berlitz Aviation English training program.

Developed in partnership with Berlitz Languages, Inc., this complete language training solution provides interactive instruction to ensure your staff meets ICAO-set Aviation English requirements and communicates effectively on the job.

Course material is based on real workplace situations, from daily operations to emergencies, and provides multiple practice scenarios for participants to improve their Aviation English skills. All training is delivered by native English-speaking Berlitz instructors who are fluent in standard ICAO phraseology.

This 5-day course will provide you with an overview of all relevant aspects of aviation law and regulation required in the airline industry and its partners/counterparts.

You will learn about the regulatory framework applicable to the airline industry from both a public and private international law perspective and gain an overview of the major international legal instruments and roles of institutional players in domestic, regional and international aviation regulation. There will be a comprehensive review of all relevant contractual relationships as well as standard contractual documentation including typical airline contracts, basic aircraft finance and data protection management guidelines.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Be knowledgeable about public international aviation law and how it relates to your aviation job. Designed for non-lawyers, this course applies to airlines, air navigation service providers, airports and civil aviation authorities amongst others, and was developed in partnership with the EUROCONTROL Institute of Air Navigation Services [GEN-LAW].

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Are you interested in route network development but you believe that law courses are only for lawyers? Think again! This course has been developed for anyone that wants to learn about aviation law in the context of route development, and it will help you strengthen your understanding of the context and requirements of international air law, air service agreements, open skies agreements and traffic rights. Demonstrate sound skills in applying aviation law in the context of route development and opening of new destinations. Learn how to negotiate both public air law treaties and agreements needed for successful route and destination development.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

The role of a security manager is vital in keeping aviation security (Avsec) measures relevant and in ensuring a proactive approach to security within the organization. This course helps you overcome both internal and external Avsec challenges.

Evaluate in-house and outsourced Avsec options, and learn how to select the right Avsec contractors for your organization. With the help of practical exercises, improve your contract management skills by learning how to select vendors and create request for proposal (RFP). Gain the skills you need to implement countermeasures that increase airport security, and simultaneously improve business by blending facilitation with security.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

In the changing landscape of criminal attacks on civil aviation and security regulations, the role of the Security Manager is vital in assuring efficient and compliant operations.

Learn essential management and administration techniques to run your business while complying with national and international legislation. Through daily classroom simulations, test your ability to work under pressure in crisis situations and respond to common problems you may face in your daily operations.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

ICAO estimates that US$120 billion will be spent on the transformation of air transportation systems in the next ten years due mostly to NextGen (USA) and SESAR (Europe). Parallel initiatives are underway in many areas including Asia Pacific, North and Latin America, Russia, Japan, and China.

The Aviation System Block Upgrades (ASBU) concept advances the ICAO Global Air Navigation Plan (GANP) (Doc 9750) with the goal of implementing regional performance improvements. The ASBU concept focuses on four performance improvement areas: airport operations; global interoperable systems and data; optimum capacity and flexible flights; and efficient flight paths. ASBUs outline the air and ground equipment, and timelines for standards and procedures implementation.

Be brought up to date on the work coordinated by ICAO and review the ASBU leading examples, NextGen and SESAR. This will help you to understand the principles behind moving to a common set of Air Traffic Management (ATM) solutions to ensure global interoperability. Understand the part you and your organization can play in implementing ASBUs.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

A complete and up-to-date legal and regulatory framework constitutes one of the cornerstones of an effective civil aviation system which is safe, secure, regular, sustainable and efficient. Some States may need reform of their civil aviation laws and regulations due to: existing legal and regulatory instruments being outdated or not covering the latest amendments to the ICAO Standards and Recommended Practices (SARPs); gaps in critical areas related to safety and security oversight; or inadequate provisions for economic aspects of civil aviation law and regulations.

This course is designed to provide the essential knowledge and skills which will enable State officials at all levels to adequately plan, manage, control and complete the modernization of State civil aviation laws and regulations in order to adequately reflect national policies and to comply with international obligations.

*This course has been recognized by the Quebec Bar Association and will provide 30 CLI credits.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

This course provides the essentials for civil aviation authority managers and operational staff to effectively perform their jobs in their Civil Aviation Authority. Participants will learn the main functions and responsibilities of a CAA: the regulatory framework, ICAO, Annexes, Standards and Recommended Practices (SARPs), the Continuous Monitoring Approach (CMA) to safety, ICAO audits and the State Safety Program (SSP). On the finance and management side, participants will learn about Civil Aviation Master Planning, business planning, financial issues, fees and charges, commercialization, private sector participation and privatization.

The principal safety regulation and oversight responsibilities will be reviewed with regard to aerodromes, airlines, airworthiness, maintenance, airspace, air navigation services and the environment. Civil aviation security will be briefly covered although the regulation and oversight of security is not always under the same government department as civil aviation depending on the State. During practical exercises, participants will work in teams to resolve problems and issues, applying the concepts and principles learned in the course. There will be a Course Integration Exercise in which participants work together and present how they have understood the concepts and facts learned during the course.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Aprenda a planificar y gestionar la implementación de servicios de tránsito aéreo que cumplan con los objetivos del Concepto operacional de gestión del tránsito aéreo mundial (GATMOC) de la OACI.

Por medio de la teoría aprendida en el curso “Introducción a CNS/ATM” (TCVT-24), aprenderá en cinco días cómo aplicar la gestión estratégica a los servicios de tránsito aéreo (ATS). Aprenda más sobre planificación operacional, indicadores de desempeño, sistemas de control equilibrados, cuadros de mando integrales, desarrollo del concepto de espacio aéreo, y navegación basada en la performance. Analice los planes estratégicos mundiales de la OACI y aprenda cómo desarrollar parámetros para evaluar la performance. Por medio de ejercicios individuales y grupales, tendrá la oportunidad de crear un plan director de implementación de servicios de tránsito aéreo para los próximos 15 años que coincida con los objetivos del GATMOC.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Learn how to plan and manage the delivery of Air Traffic Services that comply with the objectives of the ICAO Global Air Traffic Management (ATM) Operational Concept (GATMOC).

Using the theory learned in IATA’s Foundations of CNS/ATM course, over 5 days you will learn how to apply strategic management to Air Traffic Services (ATS). Become knowledgeable about operational planning, performance indicators, balanced control systems, balanced scorecards, airspace concept development and Performance-based Navigation (PBN). Review the ICAO global strategic plans and learn how to develop metrics to measure performance. Through individual and group exercises you will have the opportunity to build a 15-year master plan for the delivery of Air Traffic Services that is aligned with the objectives of the GATMOC.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Improve customer relationship management and customer service for Civil Aviation Authorities (CAA) and Air Navigation Service Providers (ANSP).

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Data breach penalties can be very high but reputational loss comes at an even higher cost! Put your money to better use by learning to evaluate the reasons that hinder a global consensus on how to balance the right of privacy. You will also explore the needs of governments and commercial organizations to collect and use personal data. At the end of the course you will be able to identify solutions to keep your clients happy, their data safe and avoid sanctions. Over the 2-day training you will be provided with the background on how data protection has evolved and a full view on where this is today. You will be able to identify the best ways to keep your business running and how to keep your own data and your customers’ data safe.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Be prepared to plan, deliver and assure the quality of your aviation organization's Emergency Response Plan (ERP).

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Become a specialist in designing and implementing Environmental Management Systems (EMS) for airlines, ground handlers, airline caterers and airline Maintenance, Repair and Overhaul Organizations (MROs). In this course you will learn the value and benefit for organizations with good environmental management. Over 2 days, you’ll learn how to design and develop an aviation-specific management system that drives environmental performance and keeps track of compliance obligations in all kinds of aviation organizations and airline business models.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

El estudio de los factores humanos intenta comprender el comportamiento y el desempeño humanos. Cuando se aplica a las operaciones aéreas, el conocimiento de los factores humanos se utiliza para optimizar la adaptación entre las personas y los sistemas en los que estas trabajan a fin de mejorar la seguridad y el desempeño. Obtenga un panorama general del efecto que causan los factores humanos y de su gestión en el seno de la industria de la aviación con este curso introductorio.

Luego de completarlo, podrá elegir cursos más especializados sobre Sistemas de gestión de riesgos asociados a la fatiga (FRMS), Gestión de amenazas y errores (TEM), Gestión de recursos de la tripulación (CRM), y Gestión de recursos de equipo (TRM).

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the transition to a performance-based air navigation system.

The ICAO Global ATM Operational Concept (GATMOC) takes advantage of new concepts and infrastructure to meet specific safety and strategic objectives in key performance areas. This course reviews the guidance material and provides you with a foundation so that you can be conversant on this subject. Follow on from this course by completing CNS/ATM Planning Master Class which will help you prepare for the challenge of applying the concepts to your local aviation environment. Both courses are required for the award of the Diploma in Air Traffic Services Management.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Lograr una optima comprensión del Sistema de Transporte Aéreo.

Desarrollar la capacidad técnica (el conocimiento de la industria de la Aviación así como los principales principios y practicas de liderazgo y gerencia), habilidades de las personas (la capacidad para motivar e inspirar a los empleados), habilidades conceptuales (su habilidad para organizar y poner las cosas en su lugar), criterio (habilidad para una adecuada toma de decisiones) y la habilidad de preparar presentaciones y conferencias eficaces.

Incremente la satisfacción del cliente y la seguridad con las prácticas recomendadas de la industria.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Comenzando con un vistazo general de las responsabilidades legales involucradas, según los Anexos 13 y 19 de la OACI y el Doc. 9859 de la OACI, este curso le proporciona a usted un conocimiento práctico de preparación para casos de accidentes y los detalles del proceso de investigación en caso de un accidente de avión. Adquiera usted los conocimientos y las habilidades para gestionar o participar en respuestas ante accidentes y para apoyar las investigaciones formales.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Nota importante

Esta clase se impartirá en Español con materiales en Inglés

Restez à jour sur les plus récents développements de la gestion de l’information aéronautique (AIM) : examen de SWIM, eTOD, AICM/AIXM, cartographie des aérodromes, synthèse de l’information aéronautique, e-AIP, liens de données AIS/MET.

Ce cours d’une durée de 5 jours pour les experts en matière d’ AIS porte sur l’AIM. Il fournit de l’information pratique détaillée pour faciliter la transition des AIS vers l’AIM.

Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise.

Este curso brinda los conocimientos esenciales necesarios para que los directivos y personal de operaciones de las administraciones de la aviación civil (CAA) puedan desempeñar correctamente sus funciones en el seno de sus organizaciones. Los participantes aprenderán las funciones y responsabilidades principales de una CAA: marco regulatorio, OACI, anexos, normas y métodos recomendados (SARP), enfoque de supervisión continua (CMA) para la seguridad, auditorías y programa de seguridad del Estado de la OACI (SSP).

Desde el punto de vista financiero, los participantes aprenderán sobre la elaboración de planes directores en la aviación civil, planificación comercial, asuntos financieros, tarifas y cargos, comercialización, participación del sector privado y privatización.

Se analizarán las responsabilidades principales en materia de reglamentación de seguridad y supervisión en relación con aeródromos, aerolíneas, aeronavegabilidad, mantenimiento, espacio aéreo, servicios de navegación aérea y medio ambiente. Se abordará brevemente la seguridad de la aviación civil, a pesar de que, dependiendo del Estado, la reglamentación y la supervisión de la seguridad no siempre se encuentran regidas por la misma dependencia gubernamental que la aviación civil.

Durante los ejercicios prácticos, los participantes trabajarán en equipos para resolver problemas por medio de la aplicación de conceptos y principios aprendidos en este curso. Habrá un ejercicio de integración del curso en el que los participantes trabajarán juntos y realizarán una presentación sobre cómo comprendieron los conceptos y nociones aprendidos durante el curso.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Manténgase actualizado con las últimas tendencias en materia de Gestión de la información aeronáutica (AIM), analizando SWIM, eTOD, AICM/AIXM, cartografía de aeródromos, notificación de la información aeronáutica, e-AIP, y enlace de datos AIS/MET.

Este curso de 5 días sobre AIM es para expertos en AIS y brinda información práctica detallada para apoyar la transición de AIS a AIM.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Garantice un transporte aéreo mundial seguro a través de la aplicación de reglamentaciones reforzadas, una tecnología fiable y las mejores prácticas de gestión.

Dans un environnement de plus en plus instable et l’augmentation des menaces criminelles à l’encontre de l’Aviation Civile impactant les règles de Sureté des Compagnies Aériennes et de leurs opérations, le rôle du Responsable Sureté est vital afin d’assurer leur protection avec efficacité dans le respect des règlementations.

Apprenez l’essentiel des techniques administratives de management afin de que vos activités soient compatibles avec les réglementations Nationales et Internationales. Grace à des exercices de simulation quotidiens en salle de cours, testez vos capacités de travailler « sous pression » en cas de situation de crises et réagir aux difficultés que vous pouvez rencontrer lors de vos opérations quotidiennes.

Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise.

Aplique los avances más recientes de la gestión de riesgos a las operaciones aéreas cotidianas de su organización y en todos los niveles del proceso de toma de decisiones.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Entender los principales aspectos de la vigilancia de la seguridad operacional en el ámbito de la aviación civil y examinar la evolución del papel del Programa Universal de Vigilancia de la Seguridad Operacional (USOAP) de la OACI como parte del Programa de Seguridad Operacional del Estado que exige el Anexo 19 de la OACI, Gestión de la seguridad operacional.

Las personas constituyen el eje central de la aviación comercial y la gestión de dichas personas es esencial para garantizar el rendimiento empresarial. Gracias a este curso, adquirirá los conocimientos necesarios para sacar lo mejor de las personas que dirige.

Tendrá la oportunidad de evaluar sus puntos fuertes y ámbitos de desarrollo, además de mejorar sus propias habilidades para comunicar y facilitar retroalimentación. Asimismo, aprenderá a motivar a las distintas personalidades que integren su equipo y a liderar los procesos de cambio.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

L’aviation est au coeur de l’économie de chaque État. Chaque gouvernement contribue à ce bien-être économique lorsqu’il favorise une industrie aérienne sûre, concurrentielle et durable. Le rôle principal d’un ministère ou d’un service de l’aviation est de conseiller le gouvernement sur les politiques et le cadre réglementaire pour les aéroports et l’industrie aérienne de l’État et de recommander des choix pour la prise de décisions. Cette responsabilité couvre une vaste gamme de problématiques reliées à l’aviation et aux aéroports, comme la gestion de l’espace aérien, la sécurité, les infrastructures, les investissements, la mise en marché, la facilitation, le développement de routes aériennes, la conformité et l’environnement.

Le Ministère gère la relation entre le gouvernement, l’organisme de réglementation de l’aviation de l’État (autorité nationale de l’aviation ou autorité de l’aviation civile), le fournisseur de services de navigation aérienne, les transporteurs et l’industrie nationale de l’aviation. Dans plusieurs cas, le Ministère supervise également la participation de l’État à l’Organisation de l’aviation civile internationale (OACI) et fournit un secrétariat pour la commission des services aériens internationaux (IASC).

Les concepts clés sont présentés sur la manière de gérer la réglementation économique et de développer des politiques aériennes efficaces. Le cours offre l’occasion de développer des compétences, des stratégies et des techniques pour influencer la politique aérienne.

Mettre en œuvre les connaissances les plus récentes en matière de gestion des risques dans les opérations du secteur de l'aviation de l'ensemble d'une organisation et à chaque étape des procédures de prise de décision.

Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise.

Acquérir une solide connaissance de l'industrie du transport aérien et de sa gestion, tout en améliorant votre capacité de vous exprimer et de progresser ainsi dans votre carrière.

La disciplina degli ‘Human Factors’ comprende tutti i metodi per comprendere il comportamento e migliorare la performance degli esseri umani. L’applicazione dei principi Human Factors nell’ambito operativo di dominio aeronautico si propone di ottimizzare gli ambienti lavorativi a partire dalle caratteristiche ed esigenze delle persone che li popolano, con il fine ultimo di massimizzare il rendimento umano e la sicurezza delle operazioni.

‘Human Factors in Aviation’ è un corso idoneo ad ogni profilo professionale e non richiede specifiche competenze pregresse nell’ambito trattato. Il corso offre una panoramica completa sul vasto mondo ‘Human Factors’ e sulle sue applicazioni pratiche in ambito aeronautico. Al suo termine, potrai scegliere di proseguire con corsi più specifici su Fatigue Risk Management Systems (FRMS), Threat and Error Management (TEM), Crew Resource Management (CRM) e Team Resource Management (TRM).

The study of Human Factors is about understanding human behavior and performance. When applied to aviation operations, Human Factors knowledge is used to optimize the fit between people and the systems in which they work in order to improve safety and performance. Gain a comprehensive overview of the effect and management of Human Factors in aviation with this foundation course. The operational Human Factors knowledge gained on this course can also be applied to safety investigation activities.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Estar bien informado sobre el derecho aeronáutico internacional público y de cómo este se relaciona su trabajo en la aviación. Diseñado para los “no-abogados”, este curso se aplica a las líneas aéreas, a los proveedores de servicios de aeronavegación, aeropuertos y autoridades de la aviación civil, entre otros y fue desarrollado en colaboración con el Instituto de Servicios de Aeronavegación - EUROCONTROL.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Manage aviation quality and service with a systemic, process-driven approach. Over 5 days you will examine ISO 9001:2015 Quality Management Systems requirements, and learn how to recognize and implement the key processes associated with a quality management system, increase customer satisfaction, and reduce costs. The course includes an in-depth review of quality standards and aviation quality requirements, and focusses on the relationships between service, quality and safety.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Starting with an overview of the legal responsibilities involved as per ICAO Annex 13, 19 and ICAO Doc. 9859, this course provides you with a practical understanding of accident preparedness and the details of the investigation process in the case of an aircraft accident. Gain the knowledge and skills to manage or participate in an accident response and support formal investigations.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Aviation is central to the economy of every State. Each government contributes to this economic well-being when it fosters a safe, competitive and sustainable aviation industry. The primary role of an aviation ministry or department is to advise their government on the policy and regulatory framework for the State’s airports and aviation industry and to recommend choices for decision-making. This responsibility covers a wide range of aviation and airport issues such as airspace management, security, infrastructure, investment, commercialization, facilitation, air route development, compliance and the environment.

The ministry manages the relationship between the government, the State aviation regulator (National Aviation Authority or Civil Aviation Authority), the air navigation service provider, airlines and the national aviation industry. In many cases, the ministry also oversees the participation of the State in the International Civil Aviation Organization (ICAO) and provides a Secretariat for the International Air Services Commission (IASC).

Key concepts are presented as to how to manage economic regulation and develop successful aviation policies. The course provides an opportunity to develop skills, strategies and techniques to influence aviation policy.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

People are the backbone of commercial aviation, and people management is crucial for ensuring business performance.

With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Understand safety oversight in civil aviation and review the evolving role of the ICAO Universal Safety Oversight Program (USOAP) as part of the State Safety Program as required by ICAO Annex 19 – Safety Management.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Learn the latest about aviation health and safety issues from IATA.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

La OACI calcula que en los próximos diez años se gastarán US$120 000 millones en la transformación de los sistemas de transporte aéreo, principalmente debido a NextGen (EE. UU.) y SESAR (Europa). Existen iniciativas similares en curso en muchas zonas, como Asia/Pacífico, América Latina y del Norte, Rusia, Japón y China.

El concepto de ASBU promueve el Plan Mundial de Navegación Aérea (GANP) de la OACI (documento 9750) con la meta de implementar mejoras regionales en materia de performance. El concepto de ASBU se centra en cuatro áreas de mejora de la performance: operaciones aeroportuarias, sistemas y datos mundiales interoperables, capacidad óptima y vuelos flexibles, y trayectorias de vuelo eficientes. Las ASBU describen los equipos de aire y tierra, así como el calendario de implantación de estándares y procedimientos.

Actualizarse con respecto al trabajo coordinado por la OACI y analizar los principales ejemplos de ASBU, NextGen y SESAR, a fin de comprender los principios que respaldan la transición a un conjunto de soluciones de Gestión del tránsito aéreo (ATM) para asegurar la interoperabilidad mundial. Comprender su rol y el de su organización en la implantación de las ASBU.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

La navegación basada en el desempeño (PBN) es la solución más práctica para la regulación de la nueva tecnología de los sistemas de navegación. La PBN se basa en la navegación de área (RNAV), un método de navegación que permite la operación de aeronaves en cualquier trayectoria de vuelo deseada, dentro de la cobertura de las ayudas para la navegación referidas a la estación o dentro de los límites de las posibilidades de las ayudas autónomas, o de una combinación de ambas. El manual PBN (OACI Doc. 9613) define y estandariza esta capacidad de navegación. Dirigido a Estados, operadores aéreos y proveedores de servicio de navegación aérea, contiene un menú de requisitos para la navegación y directrices para su implementación. Debido a que la implementación ha sido más lenta de lo acordado bajo la Resolución A37-11, la puesta en práctica de la PBN de los sistemas RNAV, las rutas de servicios de tráfico aéreo RNP y los procedimientos de aproximación es actualmente una prioridad principal de la OACI.

Actualice sus conocimientos en torno a la PBN, la teoría en materia de GNSS, RNAV, RNP y la planificación y el diseño del espacio aéreo con este curso fundamental. Los cursos PBN II y PBN Operational Approvals (aprobación operacional PBN) dan continuación a esta formación en relación con la puesta en práctica de la PBN.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Apply standardized risk management techniques and processes to everyday aviation operations at all levels of the decision-making process to ensure the greatest potential for enhancing safety within your organization. Candidates will learn how to identify, analyze, evaluate and control all types of risks that can be captured and actioned in a risk management program.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

“I just wanted to tell you how great this course is. The format is engaging and enjoyable. I hope you continue to offer more courses like this.” Gregg Schockman, American Airlines

This course will provide you with an overview of the air transportation system and illustrate the interdependence among its components: airlines, airports, civil aviation authorities and air navigation services. You will explore the complex system which is required in order to carry passengers and goods from point A to point B, and the organizations, people and technologies that make the air transport industry safe and sustainable.

Performance-based Navigation (PBN) is the most practical solution for the regulation of new navigation systems technology. PBN is based on Area Navigation, or RNAV, a method of navigation which permits aircraft operation on any desired flight path within coverage of station-referenced navigation aids or within the limits of the capability of self-contained aids, or a combination of these. The PBN Manual (ICAO Doc. 9613) defines and standardizes this navigation capability. It contains a menu of navigation specifications and implementation guidance for States, aircraft operators and air navigation service providers. Due to implementation being slower than agreed under Assembly Resolution A37-11, PBN implementation of RNAV and RNP air traffic services routes and approach procedures is currently a top priority of ICAO.

Be brought up to date on the PBN concept, GNSS theory, RNAV, RNP and airspace planning and design with this foundation course. PBN II and PBN Operational Approvals are follow-on courses on PBN implementation.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

In this 5-day course for participants from Air Navigation Service Providers on Performance-based Navigation (PBN) implementation, you will learn how to put into practice instrument procedures based on PBN navigation specifications and how to manage related airspace changes as a project. This course concentrates on basic Terminal Manoeuvring Area (TMA) airspace design.

Due to PBN implementation being slower than agreed under Assembly Resolution A37-11, implementation of RNAV and RNP air traffic services routes and approach procedures are currently a top priority of ICAO. Participants from airlines and Civil Aviation Authorities are recommended to take the related course in PBN Operational Approvals for CAAs and Airlines.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Understand the implementation and operational approval activities required to make Performance-based Navigation (PBN) work.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

This course addresses the Performance-based Navigation PBN approval process from the perspective of the state regulator as well as the air operator. Air operators will learn how to apply for the operational approval and what tasks are required in each of the five steps of the process. State regulators, in particular flight operations inspectors who act as the Principal Operations Inspector (POI), will learn how to guide the air operator through the operational approval process. State regulators will learn how to draft legislation using FAA and EASA airworthiness certification documentation.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Reconsidere su misión, sus valores, su visión y sus estrategias en un sector de la aviación en constante y rápida evolución.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Improve your skills in civil aviation strategic management, master planning and operational planning.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.

Un SSP es un sistema de gestión para la reglamentación y administración de la seguridad por parte de un Estado, adaptado al tamaño y a la complejidad del sistema de aviación civil de dicho Estado, que se usa para obtener una Performance de Seguridad de un Nivel Aceptable (ALoSP) en la aviación civil. El SSP tiene cuatro componentes principales: política y objetivos de seguridad del Estado, gestión de riesgos de seguridad del Estado, garantías de seguridad del Estado, y promoción de la seguridad del Estado. En el marco de su SSP, cada Estado requiere que los proveedores de servicios bajo su autoridad implementen un SMS que permita identificar eficazmente las deficiencias sistémicas en materia de seguridad y resolver los problemas relacionados. Los Estados deben sancionar leyes nacionales para proteger la información obtenida por medio de los sistemas de procesamiento y recopilación de datos (SDCPS, por sus siglas en inglés). En aquellos Estados con distintas autoridades responsables de la reglamentación de seguridad, deben establecerse, de manera adecuada, coordinación, integración y accesibilidad a las bases de datos de seguridad relacionadas con el SSP.

Este curso brinda directivas a todas las partes interesadas sobre cómo desarrollar, implementar y mantener un SSP de conformidad con las SARP de la OACI, es decir el Anexo 19 de la OACI y el documento 9859, Manual de gestión de la seguridad operacional (SMM).

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Un SSP est un système de gestion pour le contrôle et l’administration de la sécurité par l’État, adapté à la taille et à la complexité du système d’aviation civile de l’État, afin d’atteindre un rendement (ALoSP) à un niveau acceptable de sécurité (ALoS) dans l’aviation civile. Le cadre de travail du SSP comporte quatre composantes principales : politique et objectifs de sécurité de l’État; gestion des risques pour la sécurité de l’État; assurance sécurité de l’État; et promotion de la sécurité de l’État. Dans le cadre de son SSP, chaque État exige des fournisseurs de services sous son autorité qu’ils mettent en oeuvre un SMS, au moyen duquel les déficiences en matière de sécurité systémique peuvent être déterminées de manière efficace et les préoccupations sur la sécurité peuvent être résolues. Les États doivent adopter une législation et des lois nationales afin de protéger les données recueillies par les systèmes de collecte et de traitement de données sur la sécurité (SDCPS). Une coordination, une intégration et une accessibilité appropriées de leurs bases de données de sécurité reliées au SSP doivent être établies dans les États qui comportent plusieurs autorités responsables du contrôle de la sécurité.

Ce cours offre des éléments d’orientation à toutes les parties sur la manière de développer, de mettre en oeuvre et de maintenir un SSP d’une manière conforme aux SARP pertinents de l’OACI, nommément l’Annexe 19 et le Manuel de gestion de la sécurité (SMM), doc. no 9859 de l’OACI.

Over time the application of quality management to aviation has increased in complexity. Civil Aviation Authorities (CAA), Air Navigation Service Providers (ANSP), airlines and maintenance organizations currently need to apply more than one Quality Management System (QMS) in order to satisfy a menu of regulatory requirements.

In this course you will gain practical knowledge on how to apply the many requirements for quality management to your CAA or ANSP. You will also learn about the latest requirements regarding quality of the International Organization for Standardization (ISO), International Aerospace Quality Group (IAQG) and European Aviation Safety Agency (EASA).

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Gain the knowledge and skills necessary to facilitate root cause analysis as an effective problem solving process to find and evaluate the cause of problems. Investigate errors, accidents and incidents and comply with your internal quality processes and international regulations, such as ICAO and EASA using the root cause analysis tools. In this five day course, you will learn the key steps to conducting an effective root cause analysis, which tools to use for root cause identification, and how to develop effective corrective actions plans.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

This five (5) day course provides practical information on how to build Safety Management System (SMS) and Quality Management System (QMS) processes into everyday aviation operations. Learn how to link safety, quality and risk in an integrated way.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

An executive workshop to demystify ICAO Safety Management Systems.

Take on board the key safety management principles, and those of accident prevention and related human factors. Top IATA lecturers will share their experience on how theory is applied in practice.

This course is offered as part of the IATA-University of Geneva Aviation Management Program. A related course is also scheduled at our IATA Training Centers.

Service providers in civil aviation, such as Air Navigation Service Providers and maintenance organizations, are required to develop and operate a Safety Management System (SMS) that meets State safety oversight requirements as specified by the International Civil Aviation Organization in Annex 19. The objective of an SMS is to ensure safe operations, improve operational efficiency and maintain aviation safety globally. This five day course explains safety policy and objectives, safety risk management, safety assurance and safety promotion and gives many practical examples. The latest changes in ICAO Doc 9859 Safety Management Manual, Edition 4, 2018, are highlighted.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Be brought up to date on the legal, regulatory and safety implications of RPAS (drones) on civil aviation. The course addresses the emerging safety threats from the introduction of drones and the work done to regulate, manage and mitigate their impact including related safety assessment methods and techniques.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

This comprehensive, practical course for senior managers covers all the main areas of responsibility for Civil Aviation Authorities (CAAs). Learn how to plan and deliver efficient and effective civil aviation regulatory and operational services to meet national and international air transportation policies and objectives. Participants will work in teams to apply the concepts and principles learned in the course.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Tirez profit d’une présentation complète des Services d’information aéronautique (AIS), dont l’objectif est d’assurer la diffusion d’information et de données aéronautiques nécessaires à la sûreté, à la régulation et à l’efficacité de la navigation aérienne internationale. Découvrez les documents et les annexes de l’OACI qui portent sur les AIS, les principes et exigences des utilisateurs d’AIS, la dépendance de la sûreté à l’égard de la qualité de l’information aéronautique, l’application des AIS dans le cockpit, ainsi que la feuille de route de l’OACI pour la transition des AIS vers la Gestion de l’information aéronautique (AIM).

Perfeccione su dirección de Sistema de Dirección de Seguridad (SMS) basado en el funcionamiento.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Implemente un sistema de gestión de seguridad: aprende los fundamentos y aproveche de los ejemplos de diseño, implementación, y funcionamiento de un sistema bien establecido.

Learn how to develop, implement and maintain a State Safety Program (SSP) in compliance with the relevant ICAO Standards and Recommended Practices (SARPs), namely ICAO Annex 19 and Doc 9859 Safety Management Manual (SMM).

An SSP is a management system for the regulation and administration of safety by the State, appropriate to the size and complexity of the State’s civil aviation system, in order to achieve an Acceptable Level of Safety (ALoS) Performance (ALoSP) in civil aviation. Gain an understanding of the four main components of an SSP framework: State safety policy and objectives; State safety risk management; State safety assurance; and State safety promotion.

As part of its SSP, each State requires service providers under its authority to implement a Safety Management System (SMS) by which systemic safety deficiencies can be effectively identified and safety concerns can be resolved. States need to enact national laws and legislation to protect data gathered from safety data collection and processing systems (SDCPS). Appropriate coordination, integration and accessibility of their SSP-related safety databases needs to be established in States with multiple authorities responsible for safety regulation.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Learn the latest in strategic planning for Civil Aviation Authorities and benefit from comprehensive case studies.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Be brought up to date on the concept of System Wide Information Management (SWIM). In this course you will review the standards, infrastructure, governance and implementation that enable the management and exchange of Air Traffic Management (ATM)-related information.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Ce cours fournit les connaissances fondamentales pour la gestion systématique de la sécurité dans l'aviation civile à l'aide du concept de système de gestion de la sécurité (SMS) développé par l'OACI.

Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise.