A Safety Management System (SMS) is an essential part of operating in today’s aviation industry.

This advanced course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

Participants will be able to streamline the operational and business processes of their companies and demonstrate improved safety performance to their Board of Directors, insurance underwriters, their clients and customers, and the regulatory agencies that oversee them. Managers and staff from Safety Offices will particularly benefit from the course, as will representatives from Civil Aviation Authorities.

Stay up-to-date with the latest in Aeronautical Information Management (AIM), reviewing SWIM, eTOD, AICM/ AIXM, aerodrome mapping, aeronautical information briefing, e-AIP, AIS/MET datalink.

Benefit from IATA's unique vantage point in air transport economics. Examine key issues and concepts including how regulatory and state policies affect the aviation value chain and airline profitability.

Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations.

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

This training program combines IATA's Air Transport Fundamentals course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Under the Chicago Convention, ICAO has been mandated with the gathering of aviation statistics from contracting States since 1947. This data is used to derive trend level indicators to support the sustainable development of civil aviation activities, concentrating on safety, efficiency and environmental protection. 

IATA gather aviation statistics directly from airlines,supporting various airline industry initiatives while monitoring the industry's performance in terms of traffic, employment, financial results, environmental protection and safety. 

Statistical data are compiled by airlines, airports and civil aviation authorities applying international standards. Aviation statistics are widely used throughout the industry, ranging from monitoring global industry performance, to detailed network planning and competitor benchmarking.

Understand the difference between the data gathered by different international organizations such as ICAO, IATA and ACI, and be able to leverage this global knowledge to give your organization a competitive edge.

Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career.

Get up to date on how T-CAS Traffic Advisories (TA) and Resolution Advisories (RA) are generated and how to manage the subsequent situation.

This course enables airline staff members to participate in an aircraft accident and serious incident investigation in accordance with ICAO Annex 13 standards. Special attention is given to understanding the underlying causes of accidents and incidents in order to improve safety and prevent future occurrences.

Gain the knowledge and skills to manage aircraft certification and continuing airworthiness as per the current ICAO Annexes, regulations and requirements (FAA, JAA, EASA).

Improve your knowledge of the operating procedures and safety standards involved in fuel and load planning, handling and usage relating to the European Union (EU) Emissions Trading Scheme (ETS).

Acquire a detailed understanding of airline contractual agreements.

The European Commission's Single European Sky initiative and the associated performance scheme have created some challenging targets for ATM in the coming years. One of the important enablers for realising the Single European Sky ATM Research (SESAR) Concept of Operation with a view to trajectory-based operations concerns the organisation, management and tactical use of airspace. A simplified and harmonised organisation coupled with an efficient management of the airspace are considered key enablers for meeting future airspace users' requirements. This course provides an overview of the current baseline, including user requirements, before discussing long-term future requirements and the associated SESAR and NM implementation strategies.

Este curso examina las estrategias para las Administraciones de Aviación Civil basadas en las últimas tendencias y necesidades del mercado.

Los participantes podrán planificar y ejecutar el desarrollo de una normativa eficiente de la aviación civil y de servicios operacionales para enfrentarse a las políticas y objetivos del transporte aéreo nacional.

Mediante la práctica de ejercicios, los participantes trabajarán en equipo para resolver problemas y cuestiones, aplicando los conceptos y principios aprendidos en el curso.

Make your airport ‘greener’ by continuing on the path to sustainable aviation. Concentrate on the management of noise, local air quality, land use planning, water and waste management, biodiversity preservation, community relationship management, major risk prevention and Environment Management System (EMS) implementation.

Understand aviation environmental challenges and responses by drawing on best practices developed within the industry. Top IATA experts will impart their knowledge on specialized subjects.

Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management.

In an industry where almost every business depends on IT systems and the confidentiality and reliability of its data, cyber security is a fast emerging threat to operation. This course will help your organization determine where to start in what can seem like a never-ending effort to protect your information and systems.

Starting with awareness training, the first and most important step to preventing cybercrime, you will learn about common attack methods used by today’s cybercriminal and the potential vulnerabilities in aviation systems. Using the insight you receive from case studies and demonstrations from IT experts, you will then learn the right questions to ask when conducting a risk assessment in an aviation business.

Many airlines and airports have robust systems in place to address common hacking threats, but a holistic approach to the broader aviation IT infrastructure is still needed. Open to airline, airport, regulator and IT provider staff, this course provides a perfect platform for all key stakeholders to work toward a common framework.

Does your staff meet the ICAO Aviation English Level 4 operational standard?

Developed in partnership with Berlitz Languages, Inc., this comprehensive assessment service lets you easily determine your staff’s ICAO Aviation English proficiency level and select the right training program to bring them to level 4 proficiency.

The assessment evaluates candidates against each of the six language proficiency criteria, so that further training is concentrated on areas where needed.

As part of the complete IATA-Berlitz Aviation English Language Solution package, this assessment is free of charge for candidates that follow the IATA-Berlitz  Aviation English training program.

Developed in partnership with Berlitz Languages, Inc., this complete language training solution provides interactive instruction to ensure your staff meets ICAO-set Aviation English requirements and communicates effectively on the job.

Course material is based on real workplace situations, from daily operations to emergencies, and provides multiple practice scenarios for participants to improve their Aviation English skills.

All training is delivered by native English-speaking Berlitz instructors who are fluent in standard ICAO phraseology.

Develop best practices for jet fuel management.

Acquire a general understanding of aviation law relevant to air navigation services, airlines, civil aviation authorities and airports. This course was developed in partnership with EUROCONTROL Training Institute.

The role of a security manager is vital in keeping aviation security (Avsec) measures relevant and in ensuring a proactive approach to security within the organization. This course helps you overcome both internal and external Avsec challenges.

Evaluate in-house and outsourced Avsec options, and learn how to select the right Avsec contractors for your organization. With the help of practical exercises, improve your contract management skills by learning how to select vendors and create request for proposal (RFP). Gain the skills you need to implement countermeasures that increase airport security, and simultaneously improve business by blending facilitation with security.

In the changing landscape of criminal attacks on civil aviation and security regulations, the role of the Security Manager is vital in assuring efficient and compliant operations.

Learn essential management and administration techniques to run your business while complying with national and international legislation. Through daily classroom simulations, test your ability to work under pressure in crisis situations and respond to common problems you may face in your daily operations.

Learn the fundamentals of biojet fuel and its essential role in the future of aviation.

The current air traffic management (ATM) environment in the European region has been developed in a piecemeal and fragmented way. This is largely a product of history, differing national civil and military needs, technical capabilities, budgets and timeframes. Despite the best efforts of all concerned, it has become evident that a purely national approach will not be able to satisfy the demands that will be placed on the ATM system in the future. As a result, the European Union developed the Single European Sky (SES) initiative and established the Single European Sky ATM Research (SESAR) programme to enable the migration to a network-centric European ATM system capable of meeting future needs with an increased role of the Network Manager. The European ATM Master Plan addresses the high-level operational and technological evolution of the ATM system, based on agreed performance objectives and deployment scenarios. The challenge ahead is how to manage the step-wise identification, development and introduction into operations of new SESAR concepts that provide a cost-benefit to the European network. The Network Strategic Plan is the means of defining essential short-term measures which will help to achieve high-level performance at European ATM level. Also adressed are the role of the Network Manager, the importance of reaching the Performance targets and the future SESAR deployment.

Learn how to develop a state aviation legal and regulatory reform project management plan, for civil aviation authorities.

Understand Emissions Trading System (ETS) in the European Union. Learn about cap and trade, carbon trading mechanisms, and carbon markets dynamics and strategies. 

Learn the essentials of civil aviation management.

This course, provided by the EUROCONTROL Directorate Single Sky (DSS) Civil-Military ATM Coordination Division, looks at the work being done to enhance future civil-military coordination in the Single European Sky. The course examines the improvement of European ATM efficiency and effectiveness for the benefit of civil and military aerial needs and the development of viable solutions to support military ATM/CNS performance and civil-military systems interoperability. The military participation in all relevant Single European Sky (SES) and Single European Sky ATM Research (SESAR) activities is also discussed. Particular emphasis is given to national security and defence requirements. This course takes place at IANS in Luxembourg

Learn how to manage Air Traffic Services complying with the objectives of the ICAO Global ATM System.

Endorsed by ICAO and adopted by a growing number of countries around the world, the CSD is recognized as the industry standard for documenting secure cargo throughout its journey.

This course outlines the messaging standards and technical requirements you must meet to make the e-CSD functional in your air cargo operations. You will learn how to complete the documentation process from start to finish- from collecting the required security information and using the right terminology to document it, to transmitting the information onto additional carriers.

Estudie la importancia de los factores humanos en el control de seguridad.

Descubra los métodos de control más recientes y aprenda a sacarles provecho para optimizar sus operaciones. Aprenda a detectar los indicios y comportamientos sospechosos antes incluso de entrar en contacto con un pasajero. Así, podrá aumentar la eficiencia de sus operaciones y reducir el tiempo de espera.

Improve customer relationship management and customer service for Civil Aviation Authorities (CAA) and Air Navigation Service Providers (ANSP).

Understand the Data Link Services Implementing Rule which supports the Interoperability Regulation in the Single European Sky (SES).

Pre-employment background checks are the first, and possibly most important, step in making sure your employees do not risk the integrity of your business.

Based on recommendations from the ICAO Universal Security Audit Program and the IATA Security Manual, this course helps you develop an employee background vetting program that fits the context of your company. A full-day implementation workshop guides you through the selection and implementation of proven vetting procedures, while also letting you practice a range of candidate evaluation techniques.

Desarrollar las mejores prácticas para el manejo de combustible de jets/aeronaves

Be prepared to plan, deliver and assure the quality of your aviation organization's Emergency Response Plan (ERP).

Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU).

Ensure that your organization's SMS is correctly implemented and monitored. An accelerated course for busy executives.

Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation.

Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the transition to a performance-based air navigation system.

Lograr una optima comprensión del Sistema de Transporte Aéreo.

Desarrollar la capacidad técnica (el conocimiento de la industria de la Aviación así como los principales principios y practicas de liderazgo y gerencia), habilidades de las personas (la capacidad para motivar e inspirar a los empleados), habilidades conceptuales (su habilidad para organizar y poner las cosas en su lugar), criterio (habilidad para una adecuada toma de decisiones) y la habilidad de preparar presentaciones y conferencias eficaces.

Incremente la satisfacción del cliente y la seguridad con las prácticas recomendadas de la industria.

Garantice un transporte aéreo mundial seguro a través de la aplicación de reglamentaciones reforzadas, una tecnología fiable y las mejores prácticas de gestión.

Aplique los avances más recientes de la gestión de riesgos a las operaciones aéreas cotidianas de su organización y en todos los niveles del proceso de toma de decisiones.

Obtenez les compétences nécessaires dans la gestion de la politique et de la réglementation de l'aviation civile.

Mettre en œuvre les connaissances les plus récentes en matière de gestion des risques dans les opérations du secteur de l'aviation de l'ensemble d'une organisation et à chaque étape des procédures de prise de décision.

Acquérir une solide connaissance de l'industrie du transport aérien et de sa gestion, tout en améliorant votre capacité de vous exprimer et de progresser ainsi dans votre carrière.

Gain a comprehensive overview of human factors in aviation, as well as the key reference documents and methodologies.

5 day IATA training course, with 3 training days and a magnificent touristic stay during those three days in one of the most beautiful regions of Quebec: Saguenay-Lake-Saint-Jean. The other 2 training days will be conducted at the IATA Training Center in Montreal, Quebec, Canada.
Founded in 1969, the University of Quebec at Chicoutimi (UQAC) is a branch of the University of Quebec network, the leading university network in Canada, which represents close to 84,000 students.

Discover what is new in PBN and how PBN will affect European strategic plans for the Single European Sky (SES).

This course was developed in partnership with EUROCONTROL Training Institute.

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

This course provides an in-depth review of the key aspects of international air law.

Gain insight into the legal and institutional framework of international air law regimes by studying the role and function of principal organizations involved in regulating the industry. Learn how air law developments and legal issues directly impact the aviation industry, and explore potential solutions to common air law issues.

Strengthen your understanding of air service agreements and learn how to negotiate between public and private international air law.

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks.

Understand state rights and obligations, charging policy, facilities financing, management and control. Designed for Air Navigation Service Providers.

Improve your management of safe and efficient Air Navigation Services through this strategic approach that reviews all important aspects of the business.

Manage aviation quality with a systemic, process-driven approach. Increase customer satisfaction and safety following industry best practices.

Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents.

Obtain the necessary skills to manage civil aviation policy and regulation.

Understand the ASBU concept which advances the ICAO Global Air Navigation Plan (GANP) (Doc 9750) through implementing regional performance improvements.

ICAO estimates that US$120 billion will be spent on the transformation of air transportation systems in the next ten years due mostly to NextGen (USA) and SESAR (Europe). Parallel initiatives are underway in many areas including the Asia/Pacific, North and Latin America, Russia, Japan and China. Get updated on the work coordinated by ICAO and review the ASBU leading examples, NextGen and SESAR. Understand the principles behind the common set of Air Traffic Management (ATM) solutions that will ensure global interoperability.

The ASBU concept focuses on four performance improvement areas: airport operations; global interoperable systems and data; optimum capacity and flexible flights; efficient flight paths. ASBUs outline the air and ground equipment and timelines for standards and procedures implementation.

The ASBU concept advances the ICAO Global Air Navigation Plan (GANP) (Doc 9750) with the goal of implementing regional Air Traffic Management (ATM) performance improvements. The ASBU concept focuses on four performance improvement areas: airport operations; global interoperable systems and data; optimum capacity and flexible flights; efficient flight paths. ASBUs outline the air and ground equipment and timelines for standards and procedures implementation.

Jim Nagle, ex-Head of ICAO CNS/AIRS and an industry expert, will lead you through the ASBU concept and relate it to the African region and your State. Understand the principles behind moving to a common set of ATM solutions to ensure global interoperability. Be brought up to date on the work coordinated by ICAO, in particular in the African context. You are encouraged to bring a copy of your country’s current or proposed airspace plan (airspace concept, PBN Implementation Plan, PBN Roadmap) so these can be discussed during the workshop.

Understand safety oversight in civil aviation and  review the evolving role of the ICAO Universal Safety Oversight Program (USOAP).

Learn the latest about aviation health and safety issues from IATA.

Understand the collaborative approach to aviation system modernization described in the ICAO Global Air Navigation Plan (Doc. 9750) and relate it to your national aviation system

A capacity planning process has been implemented for more than decade and it has been recently re-enforced through the creation of the Network Manager and the implementation of the European Performance Scheme. In order to apply a consolidated and harmonised process network-wide, all involved stakeholders have to fully understand the details and the various steps of the capacity planning process and its supporting tools and data. Understanding and implementing these mechanisms is essential to improve operational performance at local and network level. This course starts with an overview of the regulatory background and then explores the various steps of the capacity planning process. The last part of the course provides in-depth knowledge about NEST, one of the main tools provided by EUROCONTROL to support network operations planning.

The Advanced Flexible Use of Airspace concept (AFUA) is the cornerstone of the European strategy for the optimum use of the airspace between commercial, military and general aviation. The integration of dynamic, flexible and near real-time management of the airspace as a tool for matching capacity to demand is an important enabler for effective network performance. This operational airspace management course looks at the Advanced Flexible Use of Airspace Concept and how it is integrated into network performance management both now and in the short-term future.

Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process.

This course answers your questions about API, Interactive API (IAPI) and PNR data, as well as the many standards currently used to transmit them. Working from the API-PNR Toolkit, the practical exercises in this course will also help you understand the steps to building a data program in alignment with international standards.

Passenger data has become a central piece of the facilitation puzzle, as an increasing number of governments require API-PNR data using multiple transmission standards. ICAO, IATA and the WCO have responded with the API-PNR Toolkit, a recommended global framework and international standard for transmitting passenger data. When implemented, this framework will bring value to what is currently a costly process for all parties involved.

Airlines, regulators, and airports can benefit from this opportunity to work together toward a solution for information sharing. Not only can a common data program enhance the effectiveness of national border control, it will also ultimately improve security throughout the industry.

This PBN web-based training (WBT) package, designed originally for ICAO, has been significantly revised to ensure the EUROCONTROL PBN training addresses the changes introduced by the updates to the PBN Manual (ICAO Doc 9613 Edition 4) and the European Airspace Concept Handbook (Edition 3). The new PBN electronic training consists of 4 modules:

• Using the WBT
• Introduction to Area Navigation and Performance Based Navigation (PBN)
• PBN Components
• PBN Implementation

The SES PBN Implementing Rule, which is currently under development, foresees the introduction of Advanced Required Navigation Performance (A-RNP) together with Approaches with Vertical Guidance (APV). The later modules ensure that the user will fully understand these relatively new terms and have a basic idea of what is needed to implement such applications.

Gain an overview of the Performance-based Navigation (PBN) concept, GNSS theory, Area Navigation (RNAV), RNP and airspace planning and design.

Understand the implementation and approval processes for PBN navigation specifications from the points of view of States, Civil Aviation Authorities, Air Navigation Service Providers and aircraft operators.

Understand the implementation and operational approval activities required to make Performance-based Navigation (PBN) work.

Communicate safely using ICAO standard phraseologies.

Reconsidere su misión, sus valores, su visión y sus estrategias en un sector de la aviación en constante y rápida evolución.

Improve your skills in civil aviation strategic management, master planning and operational planning.

Explore the role of human factors in security screening.

Discover the most recent screening methods and how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger, increasing efficiency and reducing waiting time.

Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.

Implement quality management, improve customer service and safety. Designed for Civil Aviation Authorities and Air Navigation Service Providers.

In light of the growing number of security incidents and legislation, both global and national aviation security authorities require recurrent training for security staff, trainers and management. This course covers the recurrent training requirements recommended by ICAO, EU, TSA, and other major security programs to help keep your organization compliant.

Whether you work at an airport, warehouse or in the air, this course will ensure you stay current with recent incidents, regulations and technology trends. You will learn how to apply new security measures and procedures to your daily operations through exercises and case studies. You will also gain valuable insight into the lessons learned from past incidents and the resulting initiatives that can help you mitigate future threats.

We recommend this course as part of your annual recurrent training. The course contents are updated and released at the beginning of each calendar year.

Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations.

This practical course gives you the expertise to implement a successful Safety Management System (SMS) in your airline with the latest tools and processes.

Gain the skills to implement a phased and manageable workload that will allow you to comply with regulatory requirements. Understand the importance of proactive risk management and learn how to promote and maintain a safety culture within your organization.

Guidelines to align your operations with ICAO annex 19 SMS provisions and comply with industry requirements for personnel licensing, operation of aircraft and more.

The systematic SMS approach ensures both safer operations and improved overall efficiency by managing organizational structure, staff accountabilities, policies and procedures. Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a functional SMS within your operations.

An executive workshop to demystify ICAO Safety Management Systems.

Take on board the key safety management principles, and those of accident prevention and related human factors. Top IATA lecturers will share their experience on how theory is applied in practice.

This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO.

Evaluate the capabilities and limitations of your technology and team against the IATA-ACI Security and Egress Project criteria to increase efficiency in your screening operations.

This course provides you with the latest assessment techniques for identifying weaknesses in your operations. Develop your staff by implementing stringent recruitment processes and recurrent training programs. Improve the use of your screening technology with the most current information on industry threats, new technologies and x-ray screening techniques.

This ten day course focuses on the latest trends and market needs to examine strategies for Civil Aviation Authorities (CAAs). Learn how to plan and execute the delivery of efficient, effective and sustainable civil aviation regulatory and operational services to meet national air transportation policies and objectives. You will work in teams to resolve problems and issues, applying the concepts and principles learned during the course.

Perfeccione su dirección de Sistema de Dirección de Seguridad (SMS) basado en el funcionamiento.

Implemente un sistema de gestión de seguridad: aprende los fundamentos y aproveche de los ejemplos de diseño, implementación, y funcionamiento de un sistema bien establecido.

Learn the latest in strategic planning for Civil Aviation Authorities and benefit from comprehensive case studies. 

Learn how aviation contributes to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation to be safe, efficient, affordable, responsive and healthy.

Ce cours fournit les connaissances fondamentales pour la gestion systématique de la sécurité dans l'aviation civile à l'aide du concept de système de gestion de la sécurité (SMS) développé par l'OACI.

Strengthen your instructional skills to conduct effective training for CNS, AIS and MET training officers through exercises, demonstrations and practical activities.  

Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.