My Training Account
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Our courses are taught by experienced industry practitioners, providing best practices and skills to help you overcome the increasing competition in the airport market.
Found 72 courses and diplomas
Classroom
Enhancing Customer Experience Through Data and Insights (classroom)
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty
Virtual classroom
Evolving Digital Risks Information and Communications Age (LIVE virtual classroom)
You will develop a greater understanding of potential ways in which your staff and organization may be exposed to, or exploited by, new digital threats.
Diploma
Ground Operations Diploma
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
Diploma
IATA - University of St Gallen Diploma of Advanced Studies (DAS) in Global Air Transport Management
The diploma encompasses 12 courses, which will enable you to explore and analyze topics in-depth, ranging from aviation systems and revenue management to sustainability and change management.
Classroom
Implementing Baggage Tracking through RFID and XML Messaging (classroom)
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging
Classroom
Managing Green Airports (classroom)
This course will provide a comprehensive overview of airport environmental matters, as well as environmental management systems, community engagement and decision making.
Classroom
NOTAM Origination for Airports (classroom)
Providing the necessary understanding of AIS and the detailed knowledge needed to take the role of NOTAM initiator, effectively and safely, meeting the expectations of regulators
Diploma
Passenger Experience Excellence Diploma
Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.
Classroom
Passenger Experience Service Design - Advanced (classroom)
Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.
Classroom
Passenger Handling Supervision (classroom)
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
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Passenger Processing Design and Implementation (classroom)
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations
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Perishable Cargo Logistics Management (classroom)
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization
Classroom
Re-imagining Passenger Experience Through Design Thinking (classroom)
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers
Classroom
Safety Management Systems (SMS) for Airports (classroom)
Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
Virtual classroom
Security Incident Management (LIVE virtual classroom)
Learn about physical security incident management for operational and strategic areas of responsibility, with a focus on command and control.
Virtual classroom
Security Management System (SeMS) Introductory (LIVE virtual classroom)
The initial benchmark to embark on the journey towards IATA SeMS Certification.
Virtual classroom
Selling Security to C-Suite Board Level (LIVE virtual classroom)
This course supports you in the identification, delivery and follow-up principles that support Board level governance.
Classroom
Waste Management in Aviation (classroom)
Examine how to manage cabin waste effectively and efficiently and review the cabin waste framework
