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Safety, efficiency, cost-effectiveness
Focusing on business management, air traffic management, AIS, safety, technology and change management.

Air Navigation Service Providers (ANSP) are not only responsible for providing safe, efficient and cost-effective air navigation services to airspace users in compliance with state regulations, but also for managing high-performance businesses.

There is increasing competition between ANSPs and pressure to improve safety and services, reduce costs and work in close coordination with airlines, neighboring states and other stakeholders. This collection of courses will help you respond to all of these demands.


Use the filters to find courses and diplomas that will help you get ahead in your career
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Found 45 courses and diplomas

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Leadership Development and Succession Planning (LIVE virtual classroom)

This course will help prepare an effective manager to become a successful leader.

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Legal and Financial Issues for Air Navigation Service Providers (classroom)

Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services.

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Management of Air Navigation Services (classroom)

Gain a solid knowledge of modern ANSP business management practices that will help you guide your organization to success.

  • English
  • Español
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Management of Aviation Quality and Service (classroom)

Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices.

  • English
  • Español
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Managing the Safety Oversight Function (classroom)

Understand safety oversight in civil aviation and review the evolving role of the ICAO Universal Safety Oversight Program (USOAP).

  • English
  • Español
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Operational Risk Management (ORM) for CAAs and ANSPs (classroom)

Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process.

  • English
  • Français
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Overview of the Air Transportation System (e-learning)

An overview of the air transportation system, illustrating the interdependence among its components: airlines, airports, civil aviation authorities and air navigation services

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Performance-Based Navigation (PBN) I (classroom)

Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning and design.

  • English
  • Español
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Performance-Based Navigation (PBN) II (classroom)

Understand the implementation and approval processes for PBN navigation specifications from the points of view of States, Civil Aviation Authorities, Air Navigation Service Providers and aircraft operators.

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Planning and Strategic Direction in Civil Aviation (classroom)

Sharpen your skills in civil aviation strategic management, master planning and operational planning.

  • English
  • Español
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Project Management Essentials (LIVE virtual classroom)

Learn how to apply essential project management concepts, how to deal with changes and challenges, and the impact of your decisions based on project outcomes.

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Project Management Essentials (classroom)

This course will teach you the fundamentals of project management.

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Quality Management for Civil Aviation Authorities and Air Navigation Service Providers Diploma

Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.

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Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (classroom)

Implement quality management, improve customer service and safety: for Civil Aviation Authorities and Air Navigation Service Providers.

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Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (classroom)

Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations.

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Safety Management System (SMS) for ANS Providers (classroom)

Build on an existing core level of knowledge in SMS

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Safety Management Systems (SMS) for Civil Aviation (classroom)

This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO.

  • English
  • Español
  • Français
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State Safety Program (SSP) Implementation (classroom)

Develop, implement and maintain a State Safety Program (SSP) in compliance with the relevant ICAO Standards and Recommended Practices (SARPs)

  • English
  • Español
  • Français
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System Wide Information Management (SWIM) (classroom)

Review the standards, infrastructure, governance and implementation that enable the management and exchange of Air Traffic Management-related information.

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System Wide Information Management Fundamentals (e-learning)

Foundational knowledge of the ICAO concept of System Wide Information Management (SWIM) and its associated applications

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