Presentations from the World Financial Symposium & World Passenger Symposium, Chicago, USA, 25-26 October 2023.
Wednesday 25 October Presentations (PDF)
Opening Plenary
| presentation title | speakers |
|---|---|
| Industry Economic Outlook |
Andrew Matters, Director, Policy and Economics, IATA |
Airline Retailing & Finance for a Sustainable Future
| presentation title | speakers |
|---|---|
| Journey to Net Zero: Charting the Course |
Pedro de la Fuente, Senior Manager of External Affairs and Sustainability for the Americas, IATA |
| Real-world Journeys to Emission-Free Aviation |
Lauren Riley, Chief Sustainability Officer and Managing Director, Global Environmental Affairs, United Airlines |
| Value of ESG reporting strategic compass for CFOs & CCOs |
Guido Moret, Director Sustainable Finance, Enterprise Strategy & Value, PWC |
Airline Retailing. The Journey to Powering Profitability Through Customer Centricity
| presentation title | speakers |
|---|---|
| The industry status on the journey to Modern Airline Retailing |
Yanik Hoyles, Director Distribution, IATA |
| Retailing aviation opportunity: Departing now! |
Jasperina De Vries, Associate Partner, McKinsey |
WPS: Passenger Experience & Airport
| presentation title | speakers |
|---|---|
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David Trastour, Head of Product, Amadeus |
WPS: Accessibility Track
| presentation title | speakers |
|---|---|
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Andrew Matters, Director, Policy and Economics, IATA |
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Kathy Kennedy, Senior Principal Auditor, DOT Consumer Protections, Alaska Airlines |
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Lessons for an inclusive transformation in the tourism sector and its relation to |
Almudena Alcaide, R&D Director, Fundación ONCE |
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Michael S. Mulvey, Associate Professor of Marketing, LIFE Research Institute |
Thursday 26 October Presentations (PDF)
WPS: Passenger Experience & Airport
| presentation title | speakers |
|---|---|
| Digital Identity – Contactless Travel | Moderator: Youn Kim, Manager, Customer Experience, IATA |
| Air Canada Digital Identification | Derwin Cady, Manager, Airport Technology & Innovation, Air Canada |
| Ernest Eustace, Associate Director Enterprise Architecture, Greater Toronto Airports Authority | |
| Matthew S. Davies, Executive Director, Admissibility and Passenger Programs Office of Field Operations, U.S. Customs and Border Protection |
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| Ricardo Vidal, Head of Innovation, British Airways | |
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ICAO Role in setting up Digital Credentials Leveraging the ePassport technology |
Christiane Dermarkar, Traveler Identification Programme (TRIP) Technical Officer, ICAO |
| Ignacio Zozaya, Head of Coordination Office, European Border and Coast Guard Agency | |
| Michelle Wilson, Senior Technical Advisor, USA Gov Transportation Security Administration | |
| Tracey Payne, Chief Administrative Officer/Managing Deputy Commissioner, City of Chicago Department of Aviation | |
| Antoinette Nassopoulos-Erickson, Senior Partner, Foster + Partners | |
| Chris Chalk, Global Aviation Sector Leader, Mott MacDonald | |
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Revolutionizing the Airline Baggage Industry with technology |
Jason Odey, Director of Global Baggage Excellence, Air Canada |
| Rick Nagy, Principal Product Manager, Alaska Airlines & Jasper Quak, Managing Director, BAGTAG |
WPS: Accessibility Track
- Session Recording - Day 2, Part 1/3
- Session Recording - Day 2, Part 2/3
- Session Recording - Day 2, Part 3/3
| presentation title | speakers |
|---|---|
| ENAC initiatives for Passengers with disabilities and reduced mobility | Mark de Laurentiis, Director, Passenger Rights – Ente Nazionale per l'Aviazione Civile (ENAC) (Government of Italy) |
| Wheelchairs in the Cabin Aviation Structural Issues | Joseph Pellettiere, Ph.D., PE Chief Scientific and Technical Advisor, FAA |
| Safe loading of mobility aids in the cargo hold | Kerianne Wilson, Director, Customer Accessibility , Air Canada |
| Assistance Dogs for persons with disabilities in aviation | Sheila O’Brien, Vice President, Assistance Dogs International |
| Unlocking Seamless Journeys and Airports for All | Fernando De Castro, Airport Executive Manager, Florianópolis-Hercílio Luz International Airport |
WPS: Airline Retailing
- Session Recording - Day 2, Part 1/3
- Session Recording - Day 2, Part 2/3
- Session Recording - Day 2, Part 3/3
| presentation title | speakers |
|---|---|
| Moderator: Shaunelle Harris Drake, Head Distribution Implementation, IATA | |
| Towards Offers & Orders: The Air Canada Perspective | Keith Wallis, Senior Director Distribution and Payments, Air Canada & Richard Cleaz-Savoyen, Managing Director, Revenue Optimization, Air Canada |
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Retailing best practices for a passenger-centric airline experience |
Theodora Tsinonis, CCO, JR Technologies |
| Moderator: Olivier Hours, Head Distribution Strategy, IATA | |
| Massimo Morin, Global Head, Travel, Amazon & Sam Gilliland, CEO, Accelya | |
| Alberto Guerrini, Managing Director & Senior Partner, BCG | |
| Diego Tartara, CTO, Globant & Juliana Rios, CIO, LATAM |
WFS: Value Creation
- Session Recording - Day 2, Part 1/3
- Session Recording - Day 2, Part 2/3
- Session Recording - Day 2, Part 3/3
| presentation title | speakers |
|---|---|
| Payment at Lufthansa Group How we got it organized | Kai Schilb, Head of Payment, Lufthansa Group |
| Last year’s learnings and today’s problems | Shanta Paratian, Senior Manager, Edgar, Dunn & Company |
| IATA Global Passenger Survey – the payment angle | Moderator: Alicia Lines, Regional Director Financial & Distribution Services, IATA |
| Commercial Payments – What Clients are Looking For | Jessica Püttmann, Product and Marketing Director, Diners Club Spain |
| EDC/Nuvei whitepaper extract: travel consumer preferences | Shanta Paratian, Senior Manager, Edgar, Dunn & Company |
| What does the customer want? | Veronique Raynaud, Vice President Global Client Group International, American Express |
| Securing the foundation : how are airline card transactions faring on payment conversion? | Chiara Quaia, Senior Vice President Market Development Travel, Mastercard |
| Cultivating Payment Management: a practical approach | Javier Orejas, Global Head Banking, IATA |
| An acquirer should assist you in climbing the payment flight levels | Brett Turner, SVP, Head of Airline Acquiring, Elavon |
| Airline Payment Success Pillars | Damien Cramer, Global Head of Airlines and Travel - Digital Commerce, Worldline |
| Worldpay from FIS - 5 key Optimization Themes | Thomas Helldorff, VP Airlines, Travel & Hospitality, Worldpay from FIS |
| Airline Payment Index - Is the industry getting organized? | Thierry Stucker, Director, Industry Payment Programs, IATA |
| Business Reference Architecture for Modern Airline Retailing | Myriam Burget, Head of Revenue Accounting, Swiss and Chair of Airline Retailing for Finance Working Group |
| Airline Retailing Financial Management Transformation | Meg O’Keefe, Vice President Altea Product & Portfolio, Amadeus Travel Unit |
| Philip Fernandes, SVP Product Management, Accelya | |
| SAP Solution for Order Accounting and Settlement with Orders | Simon Lescarcelle-Evin, Global Head Travel & Transportation Services, SAP |
WFS: Protecting Value
| presentation title | speakers |
|---|---|
| How Government Taxes impact aviation | Andrew Matters, Director, Policy and Economics, IATA |
| An overview of the G20/OECD BEPS initiative and its developments | John Peterson, Head of Division, Centre for Tax Policy and Administration, OECD |
| Aviation as an “innovative source” of climate finance | Haldane Dodd, Executive Director, Air Transport Action Group (ATAG) |
| Pascal Burg, Director, Edgar, Dunn & Company | |
| Mike Moran, LatAm Macro Strategist, Santander | |
| Vijay Panday, Head of Group Treasury & Risk management, KLM | |
| Bob Stark, Global Head of Market Strategy, Kyriba | |
| Joseph Shanahan, Citi Global Aviation Head, Citi Bank | |
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Sustainable Flight Path Green Financing in the Airline Industy |
Niklas Lund, CEO / Partner, Rockton Partners AB |
| Robert Korn, President , Carlyle Aviation Partners |