Presentations from the World Financial Symposium & World Passenger Symposium, Chicago, USA, 25-26 October 2023.

Wednesday 25 October Presentations (PDF)

Opening Plenary

presentation title speakers
Industry Economic Outlook 

Andrew Matters, Director, Policy and Economics, IATA

Airline Retailing & Finance for a Sustainable Future

presentation title speakers
Journey to Net Zero: Charting the Course

Pedro de la Fuente, Senior Manager of External Affairs and Sustainability for the Americas, IATA

Real-world Journeys to Emission-Free Aviation

Lauren Riley, Chief Sustainability Officer and Managing Director, Global Environmental Affairs, United Airlines

Value of ESG reporting strategic compass for CFOs & CCOs

Guido Moret, Director Sustainable Finance, Enterprise Strategy & Value, PWC

Airline Retailing. The Journey to Powering Profitability Through Customer Centricity

presentation title speakers
The industry status on the journey to Modern Airline Retailing

Yanik Hoyles, Director Distribution, IATA

Retailing aviation opportunity: Departing now!

Jasperina De Vries, Associate Partner, McKinsey

WPS: Passenger Experience & Airport

presentation title speakers

Seamless travel is not science fiction, it’s now

David Trastour, Head of Product, Amadeus

WPS: Accessibility Track

presentation title speakers

 Accessibility: Economic benefits and Financial challenges 

Andrew Matters, Director, Policy and Economics, IATA

Assisting customers with non-apparent disabilities

Kathy Kennedy, Senior Principal Auditor, DOT Consumer Protections, Alaska Airlines

Lessons for an inclusive transformation in the tourism sector and its relation to
connectivity and accessibility

Almudena Alcaide, R&D Director, Fundación ONCE 

En Route to Accessible Air Travel: Research in Progress

Michael S. Mulvey, Associate Professor of Marketing, LIFE Research Institute

Thursday 26 October Presentations (PDF)

WPS: Passenger Experience & Airport

presentation title speakers
Digital Identity – Contactless Travel Moderator: Youn Kim, Manager, Customer Experience, IATA
Air Canada Digital Identification   Derwin Cady, Manager, Airport Technology & Innovation, Air Canada

Collaborating to Create a Contactless Passenger Experience

Ernest Eustace, Associate Director Enterprise Architecture, Greater Toronto Airports Authority

Identity Week America 2023

Matthew S. Davies, Executive Director, Admissibility and Passenger Programs
Office of Field Operations, U.S. Customs and Border Protection

 At the forefront of Digital Identity  

Ricardo Vidal, Head of Innovation, British Airways

ICAO Role in setting up Digital Credentials Leveraging the ePassport technology  

Christiane Dermarkar, Traveler Identification Programme (TRIP) Technical Officer, ICAO

The rules for travelling to Europe are changing as of 2024

Ignacio Zozaya, Head of Coordination Office, European Border and Coast Guard Agency

Biometrics and Knowing Our Travelers  

Michelle Wilson, Senior Technical Advisor, USA Gov Transportation Security Administration

Aligning Airport Infrastructure to Meet Customer Needs  

Tracey Payne, Chief Administrative Officer/Managing Deputy Commissioner, City of Chicago Department of Aviation

Building a Sustainable Airport CPK Transport Hub

Antoinette Nassopoulos-Erickson, Senior Partner, Foster + Partners

Wayfinding – Creating an Informed Passenger Journey  

Chris Chalk, Global Aviation Sector Leader, Mott MacDonald

Revolutionizing the Airline Baggage Industry with technology

Jason Odey, Director of Global Baggage Excellence, Air Canada 

Alaska & BAGTAG: Motivations & Business Case

Rick Nagy, Principal Product Manager, Alaska Airlines & Jasper Quak, Managing Director, BAGTAG

WPS: Accessibility Track

presentation title speakers
ENAC initiatives for Passengers with disabilities and reduced mobility Mark de Laurentiis, Director, Passenger Rights – Ente Nazionale per l'Aviazione
Civile (ENAC) (Government of Italy)
Wheelchairs in the Cabin Aviation Structural Issues Joseph Pellettiere, Ph.D., PE Chief Scientific and Technical Advisor, FAA
Safe loading of mobility aids in the cargo hold Kerianne Wilson, Director, Customer Accessibility , Air Canada
Assistance Dogs for persons with disabilities in aviation   Sheila O’Brien, Vice President, Assistance Dogs International
Unlocking Seamless Journeys and Airports for All Fernando De Castro, Airport Executive Manager, Florianópolis-Hercílio Luz International Airport

WPS: Airline Retailing

presentation title speakers

We’re moving!

Moderator: Shaunelle Harris Drake, Head Distribution Implementation, IATA
Towards Offers & Orders: The Air Canada Perspective  Keith Wallis, Senior Director Distribution and Payments, Air Canada & Richard Cleaz-Savoyen, Managing Director, Revenue Optimization, Air Canada

Retailing best practices for a passenger-centric airline experience

Theodora Tsinonis, CCO, JR Technologies

The Consortium on IATA website

Moderator: Olivier Hours, Head Distribution Strategy, IATA 

Rethinking Retailing Readiness

Massimo Morin, Global Head, Travel, Amazon & Sam Gilliland, CEO, Accelya

Is the ecosystem ready for 100% Offers & Orders?

Alberto Guerrini, Managing Director & Senior Partner, BCG

Collaboration in action: Modernize Airline Retailing  

Diego Tartara, CTO, Globant & Juliana Rios, CIO, LATAM

WFS: Value Creation

presentation title speakers
Payment at Lufthansa Group How we got it organized  Kai Schilb, Head of Payment, Lufthansa Group
Last year’s learnings and today’s problems Shanta Paratian, Senior Manager, Edgar, Dunn & Company
IATA Global Passenger Survey – the payment angle  Moderator: Alicia Lines, Regional Director Financial & Distribution Services, IATA
Commercial Payments – What Clients are Looking For Jessica Püttmann, Product and Marketing Director, Diners Club Spain
EDC/Nuvei whitepaper extract: travel consumer preferences Shanta Paratian, Senior Manager, Edgar, Dunn & Company
What does the customer want?   Veronique Raynaud, Vice President Global Client Group International, American Express
Securing the foundation : how are airline card transactions faring on payment conversion? Chiara Quaia, Senior Vice President Market Development Travel, Mastercard
Cultivating Payment Management: a practical approach   Javier Orejas, Global Head Banking, IATA
An acquirer should assist you in climbing the payment flight levels  Brett Turner, SVP, Head of Airline Acquiring, Elavon
Airline Payment Success Pillars Damien Cramer, Global Head of Airlines and Travel - Digital Commerce, Worldline 
Worldpay from FIS - 5 key Optimization Themes Thomas Helldorff, VP Airlines, Travel & Hospitality, Worldpay from FIS
Airline Payment Index - Is the industry getting organized? Thierry Stucker, Director, Industry Payment Programs, IATA
Business Reference Architecture for Modern Airline Retailing   Myriam Burget, Head of Revenue Accounting, Swiss and Chair of Airline Retailing for Finance Working Group
Airline Retailing Financial Management Transformation   Meg O’Keefe, Vice President Altea Product & Portfolio, Amadeus Travel Unit

Airline Retailing-driven Financial Transformation

Philip Fernandes, SVP Product Management, Accelya
SAP Solution for Order Accounting and Settlement with Orders   Simon Lescarcelle-Evin, Global Head Travel & Transportation Services, SAP

WFS: Protecting Value

presentation title speakers
How Government Taxes impact aviation Andrew Matters, Director, Policy and Economics, IATA
An overview of the G20/OECD BEPS initiative and its developments John Peterson, Head of Division, Centre for Tax Policy and Administration, OECD
Aviation as an “innovative source” of climate finance   Haldane Dodd, Executive Director, Air Transport Action Group (ATAG)

Changing payment landscape - What impact for treasurers

Pascal Burg, Director, Edgar, Dunn & Company

LatAm Macro Outlook – Weathering the global cycle

Mike Moran, LatAm Macro Strategist, Santander

KLM and International Banks: A Dynamic Partnership

Vijay Panday, Head of Group Treasury & Risk management, KLM

Digital Transformation: Embracing Technology in Treasury 

Bob Stark, Global Head of Market Strategy, Kyriba

IATA Aviation Financing Update

Joseph Shanahan, Citi Global Aviation Head, Citi Bank

Sustainable Flight Path Green Financing in the Airline Industy

Niklas Lund, CEO / Partner, Rockton Partners AB

Future of Aircraft Leasing

Robert Korn, President , Carlyle Aviation Partners

Closing Plenary